Trustmary vs Promoter.io Comparison
Trustmary
Starting at $190 /Month
- Free Trial
- Large Enterprises
- Medium Business
Trustmary is a highly scalable and robust trust and reputation system for the web. The solutions adds an extra layer of trust to any e-commerce platform, online search engine, social network or even a personal blog. A us…
Promoter.io
Starting at $100 /Month
- Free Trial
- Large Enterprises
- Medium Business
Promoter.io is NPS software for customer success and product teams that want to automate feedback analysis using machine learning to surface themes and trends across large response sets. It distributes surveys by email,…
Trustmary leads on user satisfaction with a 4.6-star rating across 11 reviews.
Spotsaas Analysis
TrustmaryPromoter.io
The core difference between Trustmary and Promoter.io lies in Trustmary's focus on scalable, automated feedback specifically for e-commerce and social platforms, while Promoter.io offers streamlined NPS surveys with a strong emphasis on automated analysis and support. Trustmary is ideal for small to medium-sized e-commerce businesses, whereas Promoter.io is best suited for teams seeking quick insights with minimal setup.
- Best for scalable, automated NPS feedback - Focused on e-commerce and social platforms - Simple, low-complexity tool - Ideal for small to medium businesses - Price: $190 - Automated feedback collection
- Best for streamlined NPS surveys - Strong automated analysis capabilities - Emphasizes quick, meaningful insights - Ideal for small to medium businesses - Price: $100 - Excellent customer support
Trustmary vs Promoter.io — at a glance
| Feature | Trustmary | Promoter.io |
|---|---|---|
| Rating | 4.6 / 5 | 4.5 / 5 |
| Reviews | 11 | 40 |
| Starting price | $190 /Month | $100 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | GDPR | SOC 2, GDPR |
| Data residency | US | US |
Key differences between Trustmary and Promoter.io
- Pricing: Trustmary starts at $190 /Month, while Promoter.io starts at $100 /Month.
- User satisfaction: Trustmary scores higher with a 4.6-star average.
- Deployment: Trustmary supports SaaS/Web/Cloud; Promoter.io supports SaaS/Web/Cloud.
Trustmary vs Promoter.io — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Promoter.ioMigrated to Retently Compare Retently Compare Retently |
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Biggest differences
Start here before you go deeper into features.
Best for scalable, automated NPS feedback in e-commerce and social platforms.
- You need a simple, low-complexity tool for automated NPS feedback collection.
- Your business is a small to medium e-commerce, social network, or search engine platform.
- You want trustworthy NPS scores verified via deeplinks and easy HubSpot integration.
- You require advanced widget customization for embedding on your website.
- You need highly visual, customizable, and versatile reporting dashboards.
Best for streamlined NPS surveys with automated analysis and strong support.
- You need quick, meaningful NPS insights with minimal setup effort.
- Your team values automated machine learning analysis of survey results.
- You want easy-to-use software with responsive customer support.
- Your company requires extensive native integrations beyond basic options.
- You need highly flexible and low-cost survey customization features.
Trustmary: Best for scalable, automated NPS feedback in e-commerce and social platforms. Promoter.io: Best for streamlined NPS surveys with automated analysis and strong support.
Description | Trustmary is a highly scalable and robust trust and reputation system for the web. The solutions adds an extra layer of trust to any e-commerce platform, online search engine, social ... Read More about Trustmary | Promoter.io is NPS software for customer success and product teams that want to automate feedback analysis using machine learning to surface themes and trends across large response sets. It ... Read More about Promoter.io |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 9.4/10 | 9.3/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Trustmary and Promoter.io Compare on Features?
Total Features | 27 Features | 19 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Trustmary and Promoter.io on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✗ No |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Trustmary User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally express satisfaction with Trustmary’s ease of use, automation, and integration, though some desire more advanced features and visual customization. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use and strong customer support, tempered by concerns over pricing and feature limitations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Destia  Lumon  Happyornot |  Hatch  Outdoorsy  Outdoor Voices |
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Media and Screenshots
Screenshots | No screenshots available. |  4 Screenshots |
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Videos |  1 Videos |  2 Videos |
Top Alternatives to Trustmary and Promoter.io in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Trustmary or Promoter.io?
- Trustmary edges out the other on user ratings (4.6 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Trustmary and Promoter.io offer a free trial?
- Yes, both Trustmary and Promoter.io offer a free trial.
- What is the starting price of Trustmary vs Promoter.io?
- Trustmary starts at $190 /Month. Promoter.io starts at $100 /Month.
- What are the top alternatives to Trustmary?
- Top alternatives to Trustmary include Zonka Feedback, ClearlyRated, FeedbackLink, Promoter Ninja, GrowthScore.
- What are the top alternatives to Promoter.io?
- Top alternatives to Promoter.io include Customer.guru, Zonka Feedback, Startquestion, YesInsights, Trustmary.