tawk.to vs Crisp vs Helpshift vs ZoomInfo Chat Comparison
tawk.to
Starting at Contact for pricing
- Large Enterprises
- Medium Business
tawk.to, a free and user-friendly communication tool, allows businesses to engage with customers through chats and messages. It enables monitoring and responding to customer inquiries and support tickets, creating a help…
Crisp
Starting at $25 /User/Month
- Free Trial
- Individuals
- Freelancers / Consultants
Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the abi…
Helpshift
Starting at Contact for pricing
- Freelancers / Consultants
- Large Enterprises
Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app assistance for leading mobile app…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Crisp leads on user satisfaction with a 4.3-star rating across 144 reviews.
tawk.to vs Crisp vs Helpshift vs ZoomInfo Chat — at a glance
| Feature | tawk.to | Crisp | Helpshift | ZoomInfo Chat |
|---|---|---|---|---|
| Rating | 4.2 / 5 | 4.3 / 5 | 4.1 / 5 | — |
| Reviews | 207 | 144 | 369 | — |
| Starting price | Contact for pricing | $25 /User/Month | Contact for pricing | Contact for pricing |
| Free trial | No | Yes | No | No |
| Free version | No | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Individuals, Freelancers / Consultants, Medium Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available | Available |
| Support modes | 24/7 (Live rep), Online | Online | Online | Business Hours, Online |
| Certifications | GDPR | GDPR | SOC 2, GDPR | SOC 2 |
| Data residency | Global | US | Global | US |
Key differences between tawk.to and Crisp
- Pricing: Crisp starts at $25 /User/Month. tawk.to pricing is not publicly listed.
- Free trial: Crisp offers a free trial; tawk.to does not.
- Target audience: tawk.to is built for Large Enterprises and Medium Business, while Crisp targets Individuals and Freelancers / Consultants.
- User satisfaction: Crisp scores higher with a 4.3-star average.
- Deployment: tawk.to supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Crisp supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare tawk.to vs Crisp vs Helpshift vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best free live chat for small to mid-sized businesses needing easy setup.
- You want a no-cost solution with automation and 24/7 support-like features.
- Your team needs a simple, user-friendly interface for real-time customer engagement.
- You operate multiple websites and want centralized chat management.
- Your enterprise requires extensive widget customization to match branding.
- You need highly reliable, responsive customer support and stable mobile apps.
Best live chat for SMBs needing easy, feature-rich customer support.
- You run a small to medium business with 1-500 employees.
- You want a simple, intuitive interface with multi-channel communication.
- You value unique features like Magic Browse for visual customer insights.
- Your enterprise requires extensive chatbox visual customization options.
- You need advanced email marketing tools such as A/B testing and scheduling.
Best for mobile-first in-app customer support with AI automation.
- You need seamless in-app messaging embedded in mobile apps.
- You want AI chatbots to automate up to 90% of user issues.
- Your company size is medium to large (50-1500 employees) with mobile products.
- You require extensive customization of your support platform.
- You are a small team or freelancer needing a simple, lightweight tool.
Large Enterprises, Medium Business, Small Business
tawk.to: Best free live chat for small to mid-sized businesses needing easy setup. Crisp: Best live chat for SMBs needing easy, feature-rich customer support.
Description | tawk.to, a free and user-friendly communication tool, allows businesses to engage with customers through chats and messages. It enables monitoring and responding to customer inquiries and ... Read More about tawk.to | Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors ... Read More about Crisp | Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app ... Read More about Helpshift | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Entry Level Pricing |
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Spotsaas ScoreWhat's this? ↗ | 9.7/10 | 9.7/10 | 9.3/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | ||||
Best Company Size | 1-50 employees51-500 employees | 1-50 employees51-500 employees | 50-1500 employeesMedium to Large Enterprises | — |
Get pricing help | Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
No key benefits available yet.
- Seamless In-App Messaging: Helpshift provides a natural, conversational support experience embedded directly inside mobile apps, reducing friction for end-users.
- AI-Powered Automation: With AI chatbots handling up to 90% of issues, Helpshift enables faster resolutions and reduces support team workloads.
- Lightweight SDK & Easy Integration: The platform’s SDK is easy to implement and designed to integrate smoothly with existing mobile apps without heavy development overhead.
No key benefits available yet.
Best fit
No best-fit guidance available yet.
No best-fit guidance available yet.
- 50 – 1500 Employees
- Mobile Gaming, Mobile Applications, SaaS, Fintech, E-commerce, Media & Entertainment
- Customer Support Manager, Mobile Product Manager, App Developer, UX Designer, AI Chatbot Specialist
No best-fit guidance available yet.
Reasons buyers look elsewhere
No alternatives guidance available yet.
No alternatives guidance available yet.
- Helpshift primarily targets mobile-first customer service. Companies needing strong multi-channel support (web, email, phone) might find it less comprehensive than broader help desk platforms.
- While Helpshift offers AI chatbots and in-app messaging, some users report limited flexibility in customizing workflows or chatbot responses compared to more mature competitors.
- Helpshift supports integrations with major platforms but may lack deeper or more varied third-party integrations required by complex enterprise environments.
No alternatives guidance available yet.
Software Demo
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How do tawk.to, Crisp, Helpshift and ZoomInfo Chat Compare on Features?
Total Features | 9 Features | 10 Features | 24 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features | No unique features |
Get Quote | Get Quote | Get Quote |
Compare tawk.to, Crisp, Helpshift and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — | ✓ Yes |
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HIPAA | ✗ No | ✗ No | — |
GDPR | ✓ Yes | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✗ No | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes | ✓ Yes |
Audit Logs | ✗ No | — | — |
Data Residency | 🌐 Global | 🇺🇸 US | 🌐 Global |
tawk.to vs Crisp vs Helpshift User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |||
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Rating Distribution | No reviews available for this product | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use and cost-effectiveness, tempered by concerns over support quality and mobile app stability. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use, strong customer support, and rich feature set, tempered by some navigation and customization limitations. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Helpshift’s user-friendly interface and automation, tempered by concerns over occasional system instability and complexity. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. | No Integration information available. |
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List of Customers
Customers | No Customers information available. |  Rakuten  Mailjet  Airfrance |  Microsoft  Playrix  Zynga | No Customers information available. |
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Media and Screenshots
Screenshots |  4 Screenshots | No screenshots available. |  2 Screenshots |
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Videos |  4 Videos |  2 Videos |  2 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, tawk.to or Crisp?
- Crisp edges out the other on user ratings (4.3 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do tawk.to and Crisp offer a free trial?
- Crisp offers a free trial. tawk.to does not.
- What is the starting price of tawk.to vs Crisp?
- tawk.to starts at Contact for pricing. Crisp starts at $25 /User/Month.
- What are the top alternatives to tawk.to?
- Top alternatives to tawk.to include ZoomInfo Chat, LiveAgent, LiveChat, Tidio Chat, Crisp.
- What are the top alternatives to Crisp?
- Top alternatives to Crisp include ZoomInfo Chat, LiveChat, LiveEngage, Pure Chat, DeskMoz.