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TalkDesk vs Sharpen vs Nextiva - Which Tool Fits Your Business?

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Sharpen - Call Center Software
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TL;DR - Quick Comparison Summary

Description

Talkdesk is the call center software that empowers businesses with a complete set of tools to self-manage their customer support and sales. They provide a smart, simple and affordable ... Read More

Sharpen is a call center software, that helps agents to track and manage customer service calls. The software is available in three editions - Lite, Pro and Enterprise. Each of the call ... Read More

Entry Level Pricing

  • Starts from $85 , monthly
  • Starts from $5

Free Trial Availability

  • No free trial
  • No free trial

Spotsaas Score

9.8/10

8.1/10

User Ratings

3.6

(21)
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Software Demo

Demo

How do TalkDesk, Sharpen and Nextiva Compare on Features?

Total Features

10 Features

5 Features

Unique Features

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      What Do TalkDesk, Sharpen and Nextiva Cost?

      Pricing Option

          Starting From

          • $85 , monthly
          • $5

          Pricing Plans

          • Not Available

          Pricing Page

          talkdesk pricingsharpen pricing

          Other Details

          Organization Types supported

          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers

          Platforms Supported

          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)

          Modes of support

          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online

          API Support

          • Available
          • Available
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          TalkDesk vs Sharpen User Reviews & Rating Comparison

          User Ratings

          Rating Distribution

          Excellent

          2055

          Very Good

          718

          Good

          137

          Poor

          20

          Terible

          32

          Excellent

          16

          Very Good

          18

          Good

          6

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off ...Read more

          No Expert ai Review available for the product

          Pros and Cons

          Pros and Cons of TalkDesk

          • Streamlined service delivery and improved customer experience by providing crucial context details instantly.

          • User-friendly interface with easy access and customization in reporting.

          • Quick and responsive technical support.

          • Effective monitoring of team performance and call metrics.

          • Newcomers may find the rich features overwhelming without proper guidance.

          • Limited advanced functionality due to a restricted selection in the Marketplace.

          Pros and Cons of Sharpen

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          List of Customers

          Customers

          IBM

          IBM

          Peloton

          Peloton

          Stitch Fix

          Stitch Fix

          Sharpen_customers_0

          Sharpen_customers_0

          Sharpen_customers_1

          Sharpen_customers_1

          Sharpen_customers_2

          Sharpen_customers_2

          Media and Screenshots

          Screenshots

          Zendesk Callbar

          5 Screenshots

          screenshots

          12 Screenshots

          Videos

          video-0

          3 Videos

          video-0

          3 Videos

          Alternatives

          Add to Compare

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Neither TalkDesk nor Sharpen offers a free trial.

          TalkDesk is designed for Large Enterprises, Medium Business and Small Business.

          Sharpen is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for TalkDesk Starts at $85/user/month when monthly whereas for Sharpen Starts at $5.

          Some top alternatives to TalkDesk includes Nextiva, Zendesk Talk, HoduCC, Call Center Studio, ClickDesk, Aircall, Dialpad Contact Center, VoxDesk, LeadDesk and Freshdesk Contact Center (Formerly Freshcaller).

          Some top alternatives to Sharpen includes Nextiva, Claritysoft, Knowlarity, XCALLY, contactSPACE, uContact, HoduCC, Call Center Studio, Dialpad Contact Center, Callision and ipSCAPE.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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