TalkDesk vs 8x8 Comparison
TalkDesk
Starting at $85 /user/month
- Large Enterprises
- Medium Business
Talkdesk is the call center software that empowers businesses with a complete set of tools to self-manage their customer support and sales. They provide a smart, simple and affordable solution for SMBs to handle growing…
8x8
Starting at $12 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to management dashboards, it provi…
TalkDesk leads on user satisfaction with a 4.5-star rating across 2,560 reviews.
TalkDesk vs 8x8 — at a glance
| Feature | TalkDesk | 8x8 |
|---|---|---|
| Rating | 4.5 / 5 | — |
| Reviews | 2,560 | 36 |
| Starting price | $85 /user/month | $12 /User/Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Call Center Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | Global | Global |
Key differences between TalkDesk and 8x8
- Pricing: TalkDesk starts at $85 /user/month, while 8x8 starts at $12 /User/Month.
- Free trial: 8x8 offers a free trial; TalkDesk does not.
- Deployment: TalkDesk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; 8x8 supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
TalkDesk vs 8x8 — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Call Center Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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TalkDesk vs 8x8: Biggest differences
Start here before you go deeper into features.
Best for SMBs needing scalable, user-friendly call center software with solid integrations.
- You manage a mid-sized customer support or sales team requiring flexible call handling.
- You want seamless integration with existing systems to boost agent productivity.
- You need robust performance monitoring and customizable reporting tools.
- Your company requires highly advanced or niche call center features beyond standard offerings.
- You have a very small team or minimal call volume needing a simpler, less complex solution.
Large Enterprises, Medium Business, Small Business
TalkDesk typically suits Large Enterprises and Medium Business. 8x8 tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Talkdesk is the call center software that empowers businesses with a complete set of tools to self-manage their customer support and sales. They provide a smart, simple and affordable ... Read More about TalkDesk | The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to ... Read More about 8x8 |
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Entry Level Pricing |
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SpotScoreWhat's this? ↗ | 9.8/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50 to 500 employees501 to 5,000 employees | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Smooth Integration: TalkDesk integrates easily with your existing systems, letting your team improve productivity without disrupting established workflows. This means you can focus on what matters most—serving your customers.
- TalkDesk's intelligent call routing and real-time analytics help agents give personalized and efficient service, creating a more satisfying experience for your clients.
- Scalable Solutions: Whether you're a growing startup or an established enterprise, TalkDesk grows with you. As your business evolves, its adaptable platform keeps you equipped with the right tools to meet changing demands.
No key benefits available yet.
Best fit
Reasons buyers look elsewhere
- Lacks customizable workflows for specialized industries — teams in healthcare or financial services often need vertical-specific features
- Pricing starts higher than competitors like Zendesk or Five9 for equivalent seat counts, making it less attractive for cost-conscious SMBs
- No native payroll or HR integrations — requires manual data entry or third-party connectors for teams using Gusto, ADP, or Workday
No alternatives guidance available yet.
Software Demo
Demo |
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How do TalkDesk and 8x8 Compare on Features?
Total Features | 10 Features | 5 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare TalkDesk and 8x8 on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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TalkDesk vs 8x8: Other Details
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Get help choosing | Get help choosing |
TalkDesk vs 8x8 Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
TalkDesk User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive buyer sentiment highlights TalkDesk’s ease of use, integration capabilities, and performance monitoring, tempered by some concerns over complexity and occasional glitches. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
TalkDesk and 8x8 Customers
Customers |  IBM  Peloton  Stitch Fix | No Customers information available. |
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Media and Screenshots
Screenshots |  5 Screenshots | No screenshots available. |
|---|---|---|
Videos |  3 Videos |  2 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, TalkDesk or 8x8?
- TalkDesk edges out the other on user ratings (4.5 vs 0.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do TalkDesk and 8x8 offer a free trial?
- 8x8 offers a free trial. TalkDesk does not.
- What is the starting price of TalkDesk vs 8x8?
- TalkDesk starts at $85 /user/month. 8x8 starts at $12 /User/Month.
- What are the top alternatives to TalkDesk?
- Top alternatives to TalkDesk include Nextiva, CallTools, Voiptime, uContact, Truly.
- What are the top alternatives to 8x8?
- Top alternatives to 8x8 include JustCall, Ring.io, 3CX, Genesys PureEngage, Five9.