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SysAid vs TOPdesk - Which Help Desk Software Platform Is Better in June 2025?

SysAid - Help Desk Software
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TOPdesk - Service Desk Software
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TL;DR - Quick Comparison Summary

Description

SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain ... Read More

TOPdesk helps companies run a more efficient and profitable Help Desk. Support technicians can track the cases they close and learn best practices from others in the organization. Call ... Read More

Free Trial Availability

  • Free Trial available

Spotsaas Score

9.8/10

Not Available

User Ratings

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Software Demo

Demo

How do SysAid and TOPdesk Compare on Features?

Total Features

16 Features

0 Features

Unique Features

    No features

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    What Do SysAid and TOPdesk Cost?

    Pricing Option

        Pricing Plans

        • Not Available
        • Not Available

        Pricing Page

        sysaid pricingtopdesk pricing

        Other Details

        Organization Types supported

        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
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        SysAid User Reviews & Rating Comparison

        User Ratings

        Rating Distribution

        Excellent

        577

        Very Good

        85

        Good

        23

        Poor

        4

        Terible

        6

        Excellent

        0

        Very Good

        0

        Good

        0

        Poor

        0

        Terible

        1

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        Adobe

        Adobe

        Titan

        Titan

        Coca-Cola

        Coca-Cola

        Peterborough

        Peterborough

        UniDesk

        UniDesk

        University of Memphis

        University of Memphis

        Media and Screenshots

        Screenshots

        Dashboard screenshot

        9 Screenshots

        Asset Management Campaign Labs

        6 Screenshots

        Videos

        video-0

        3 Videos

        video-0

        4 Videos

        Top Alternatives to SysAid and TOPdesk in 2025

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both SysAid and TOPdesk offer a Free Trial.

        SysAid is designed for Large Enterprises, Medium Business and Small Business.

        TOPdesk is designed for Individuals, Large Enterprises, Medium Business and Small Business.

        Pricing details for both SysAid and TOPdesk are unavailable at this time. Contact the respective providers for more information.

        Some top alternatives to SysAid includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Freshdesk, LiveAgent, HelpDesk, Jitbit Helpdesk, TOPdesk, ReadyDesk, Milldesk, Sitehelpdesk, Spiceworks Help Desk and HESK.

        Some top alternatives to TOPdesk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Freshdesk, Teamwork Desk, HelpDesk, Desky, Salesforce Service Cloud, ReadyDesk, Milldesk and Help Desk Premier.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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