Symantec ServiceDesk vs ServicePRO Comparison
Symantec ServiceDesk
Starting at Contact for pricing
- Large Enterprises
- Medium Business
ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages customer service requests, work ord…
ServicePRO
Starting at $22 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process requests, book service appointment…
Symantec ServiceDesk leads on user satisfaction with a 4.0-star rating across 33 reviews.
SpotSaaS Analysis
Symantec ServiceDeskServicePRO
The core difference between Symantec ServiceDesk and ServicePRO is that ServicePRO has a clear pricing structure, making it more accessible for budget-conscious buyers. Ideal buyers for ServicePRO are small to medium-sized businesses looking for a cost-effective service management solution, while Symantec ServiceDesk may appeal to organizations seeking robust, integrated service management capabilities without a specified price point.
- Comprehensive service management features - Strong integration capabilities - Focus on IT service management - Customizable workflows - Suitable for larger organizations - Advanced reporting and analytics
- Affordable pricing at $22 - User-friendly interface - Quick setup and deployment - Ideal for small to medium-sized businesses - Basic service management functionalities - Good customer support options
Symantec ServiceDesk vs ServicePRO — at a glance
| Feature | Symantec ServiceDesk | ServicePRO |
|---|---|---|
| Rating | 4.0 / 5 | 3.9 / 5 |
| Reviews | 33 | 27 |
| Starting price | Contact for pricing | $22 /User/Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Installed - Windows | SaaS/Web/Cloud, Mobile - Android |
| API | Available | — |
| Support modes | Online | Online |
| Certifications | — | SOC 2 |
| Data residency | US | US |
Key differences between Symantec ServiceDesk and ServicePRO
- Pricing: ServicePRO starts at $22 /User/Month. Symantec ServiceDesk pricing is not publicly listed.
- Free trial: ServicePRO offers a free trial; Symantec ServiceDesk does not.
- User satisfaction: Symantec ServiceDesk scores higher with a 4.0-star average.
- Deployment: Symantec ServiceDesk supports SaaS/Web/Cloud, Installed - Windows; ServicePRO supports SaaS/Web/Cloud, Mobile - Android.
Symantec ServiceDesk vs ServicePRO — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Symantec ServiceDesk typically suits Large Enterprises and Medium Business. ServicePRO tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages ... Read More about Symantec ServiceDesk | ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process ... Read More about ServicePRO |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |  Symantec ServiceDesk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Symantec ServiceDesk and ServicePRO on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✗ No |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Symantec ServiceDesk User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 15 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 11 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Veale Wasbrough Vizards  The Withlacoochee River Electric Cooper  The Pennine Acute Hospitals NHS |
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Media and Screenshots
Screenshots | No screenshots available. |  1 Screenshots |
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Videos | No videos available. |  3 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Symantec ServiceDesk or ServicePRO?
- Symantec ServiceDesk edges out the other on user ratings (4.0 vs 3.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Symantec ServiceDesk and ServicePRO offer a free trial?
- ServicePRO offers a free trial. Symantec ServiceDesk does not.
- What is the starting price of Symantec ServiceDesk vs ServicePRO?
- Symantec ServiceDesk starts at Contact for pricing. ServicePRO starts at $22 /User/Month.
- What are the top alternatives to Symantec ServiceDesk?
- Top alternatives to Symantec ServiceDesk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk.
- What are the top alternatives to ServicePRO?
- Top alternatives to ServicePRO include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk.