Symantec ServiceDesk vs EV Service Manager Comparison
Symantec ServiceDesk
Starting at Contact for pricing
- Large Enterprises
- Medium Business
ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages customer service requests, work ord…
EV Service Manager
Starting at Contact for pricing
- Large Enterprises
- Medium Business
EV Service Manager is an integrated system for managing customer support services. When a request comes in the ticket management system or customer portal, it is assigned to a technician who can log on and start working…
Symantec ServiceDesk leads on user satisfaction with a 4.0-star rating across 33 reviews.
SpotSaaS Analysis
Symantec ServiceDeskEV Service Manager
The core difference between Symantec ServiceDesk and EV Service Manager lies in their specific focus areas within IT service management, with Symantec emphasizing security integration while EV Service Manager offers a more comprehensive service desk solution. Ideal buyers for Symantec ServiceDesk are organizations prioritizing security in their IT operations, whereas EV Service Manager is suited for businesses seeking a robust service management platform.
Who should pick which
- Focuses on integrating security features into IT service management:
- Ideal for organizations with a strong emphasis on cybersecurity:
- Offers tools for incident management and problem resolution:
- Supports ITIL best practices for service delivery:
- Suitable for businesses needing a secure service desk solution:
- Designed to enhance operational efficiency through security protocols:
- Provides a comprehensive service desk solution for IT management:
- Ideal for businesses looking for a robust service management platform:
- Supports ITIL processes for improved service delivery:
- Features customizable workflows and reporting tools:
- Suitable for organizations of various sizes seeking flexibility:
- Enhances user experience with a focus on service quality:
Symantec ServiceDesk vs EV Service Manager — at a glance
| Feature | Symantec ServiceDesk | EV Service Manager |
|---|---|---|
| Rating | 4.0 / 5 | 3.9 / 5 |
| Reviews | 33 | 84 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Installed - Windows | SaaS/Web/Cloud, Installed - Windows |
| API | Available | Available |
| Support modes | Online | Online |
| Data residency | US | US |
Key differences between Symantec ServiceDesk and EV Service Manager
- User satisfaction: Symantec ServiceDesk scores higher with a 4.0-star average.
- Deployment: Symantec ServiceDesk supports SaaS/Web/Cloud, Installed - Windows; EV Service Manager supports SaaS/Web/Cloud, Installed - Windows.
Symantec ServiceDesk vs EV Service Manager — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Symantec ServiceDesk typically suits Large Enterprises and Medium Business. EV Service Manager tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages ... Read More about Symantec ServiceDesk | EV Service Manager is an integrated system for managing customer support services. When a request comes in the ticket management system or customer portal, it is assigned to a technician ... Read More about EV Service Manager |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |  Symantec ServiceDesk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Symantec ServiceDesk and EV Service Manager on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Pricing Plans |
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
Data Residency | 🇺🇸 US | 🇺🇸 US |
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Symantec ServiceDesk User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 15 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 82 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Mcdonalds  AP  American Red Cross |
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Media and Screenshots
Screenshots | No screenshots available. |  1 Screenshots |
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Videos | No videos available. |  3 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Symantec ServiceDesk or EV Service Manager?
- Symantec ServiceDesk edges out the other on user ratings (4.0 vs 3.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Symantec ServiceDesk and EV Service Manager offer a free trial?
- Neither Symantec ServiceDesk nor EV Service Manager currently lists a free trial.
- What is the starting price of Symantec ServiceDesk vs EV Service Manager?
- Symantec ServiceDesk starts at Contact for pricing. EV Service Manager starts at Contact for pricing.
- What are the top alternatives to Symantec ServiceDesk?
- Top alternatives to Symantec ServiceDesk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk.
- What are the top alternatives to EV Service Manager?
- Top alternatives to EV Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk.