Symantec ServiceDesk vs EV Service Manager - Which Service Desk Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Symantec ServiceDesk (15) Get Quote Get Quote	EV Service Manager (82) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages ... Read More	EV Service Manager is an integrated system for managing customer support services. When a request comes in the ticket management system or customer portal, it is assigned to a technician ... Read More
Free Trial Availability	No free trial	No free trial
User Ratings	4 (33)	3.9 (84)
	Get Quote	Get Quote

Software Demo

Demo	Symantec ServiceDesk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

What Do Symantec ServiceDesk and EV Service Manager Cost?

Pricing Option
Pricing Plans	Not Available	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

Symantec ServiceDesk User Reviews & Rating Comparison

User Ratings	4 (based on 33 reviews)	3.9 (based on 84 reviews)
Rating Distribution	Excellent 7 Very Good 5 Good 1 Poor 0 Terible 2	Excellent 34 Very Good 33 Good 8 Poor 5 Terible 2
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	No Customers information available.	Mcdonalds AP American Red Cross

Media and Screenshots

Screenshots	No screenshots available.	1 Screenshots
Videos	No videos available.	3 Videos

Top Alternatives to Symantec ServiceDesk and EV Service Manager in 2025

Alternatives	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Neither Symantec ServiceDesk nor EV Service Manager offers a free trial.

Symantec ServiceDesk is designed for Large Enterprises, Medium Business and Small Business.

EV Service Manager is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both Symantec ServiceDesk and EV Service Manager are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to Symantec ServiceDesk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk, IBM Control Desk, Micro Focus Service Manager, HelpDesk, ReadyDesk, Milldesk, Sitehelpdesk and BoldDesk.

Some top alternatives to EV Service Manager includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Mint Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, HelpDesk, ReadyDesk and Sitehelpdesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Symantec ServiceDesk vs EV Service Manager - Which Service Desk Software Platform Is Better in July 2025?