SolarWinds Service Desk vs Vivantio Comparison
SolarWinds Service Desk
Starting at $19 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of their issues and integrated tools…
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and executives. A comprehensive das…
SolarWinds Service Desk leads on user satisfaction with a 4.4-star rating across 1,874 reviews.
SpotSaaS Analysis
SolarWinds Service DeskVivantio
The core difference lies in SolarWinds Service Desk's focus on empowering IT teams with self-help features and strong incident management tools, making it ideal for medium to large organizations. In contrast, Vivantio's offerings are less defined, making it suitable for businesses seeking a flexible service management solution without specific size constraints.
- Best for IT teams needing streamlined incident and service management - Empowers customers with self-help technology - Strong incident tracking capabilities - Timely service delivery tools - Suitable for companies with 51-500 or 500+ employees - Affordable pricing at $19
- Flexible service management solution - Pricing set at $42 - Ideal for businesses seeking customizable options - Lacks specific company size recommendations - No defined target audience - Focus on general service management functionalities
SolarWinds Service Desk vs Vivantio — at a glance
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Rating | 4.4 / 5 | 4.2 / 5 |
| Reviews | 1,874 | 234 |
| Starting price | $19 /User/Month | $42 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | GDPR |
| Data residency | US | Global |
Key differences between SolarWinds Service Desk and Vivantio
- Pricing: SolarWinds Service Desk starts at $19 /User/Month, while Vivantio starts at $42 /User/Month.
- User satisfaction: SolarWinds Service Desk scores higher with a 4.4-star average.
- Deployment: SolarWinds Service Desk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Vivantio supports SaaS/Web/Cloud.
SolarWinds Service Desk vs Vivantio — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for IT teams needing streamlined incident and service management with self-help features.
- You want to empower customers with revolutionary self-help technology to reduce support load.
- Your IT support team requires strong incident tracking and timely service delivery tools.
- Your organization has 51+ employees needing a simple, integrated service desk solution.
- You are a very small business with minimal IT support needs and limited budget.
- You require highly customizable or niche workflows beyond the platform’s medium setup complexity.
Large Enterprises, Medium Business, Small Business
SolarWinds Service Desk typically suits Large Enterprises and Medium Business. Vivantio tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More about SolarWinds Service Desk | Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and ... Read More about Vivantio |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare SolarWinds Service Desk and Vivantio on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✓ Yes | — |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
SolarWinds Service Desk User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights effective incident management and helpful self-service features, with some concerns about pricing transparency and customization. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  YODEL  West Ham United  Southern Housing Group |
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Media and Screenshots
Screenshots |  6 Screenshots |  5 Screenshots |
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Videos |  1 Videos |  4 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SolarWinds Service Desk or Vivantio?
- SolarWinds Service Desk edges out the other on user ratings (4.4 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SolarWinds Service Desk and Vivantio offer a free trial?
- Yes, both SolarWinds Service Desk and Vivantio offer a free trial.
- What is the starting price of SolarWinds Service Desk vs Vivantio?
- SolarWinds Service Desk starts at $19 /User/Month. Vivantio starts at $42 /User/Month.
- What are the top alternatives to SolarWinds Service Desk?
- Top alternatives to SolarWinds Service Desk include Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.