SolarWinds Service Desk vs ServicePRO Comparison
SolarWinds Service Desk
Starting at $19 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of their issues and integrated tools…
ServicePRO
Starting at $22 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process requests, book service appointment…
SolarWinds Service Desk leads on user satisfaction with a 4.4-star rating across 1,874 reviews.
SpotSaaS Analysis
SolarWinds Service DeskServicePRO
The core difference between SolarWinds Service Desk and ServicePRO lies in SolarWinds' focus on empowering IT teams with self-help capabilities and incident management, while ServicePRO lacks specified features and target audiences. Ideal buyers for SolarWinds Service Desk are IT teams in medium to large organizations seeking efficient service management, whereas ServicePRO may appeal to businesses looking for a general service management solution without specific requirements.
- Best for IT teams needing streamlined incident and service management - Offers self-help features to reduce support load - Strong incident tracking capabilities - Timely service delivery tools - Suitable for companies with 51-500 or 500+ employees - Price starts at $19
- General service management solution - Lacks specific features and target audiences - Price starts at $22 - No company size specifications available - Not tailored for specific industries - Basic service management functionalities
SolarWinds Service Desk vs ServicePRO — at a glance
| Feature | SolarWinds Service Desk | ServicePRO |
|---|---|---|
| Rating | 4.4 / 5 | 3.9 / 5 |
| Reviews | 1,874 | 27 |
| Starting price | $19 /User/Month | $22 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2 |
| Data residency | US | US |
Key differences between SolarWinds Service Desk and ServicePRO
- Pricing: SolarWinds Service Desk starts at $19 /User/Month, while ServicePRO starts at $22 /User/Month.
- User satisfaction: SolarWinds Service Desk scores higher with a 4.4-star average.
- Deployment: SolarWinds Service Desk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; ServicePRO supports SaaS/Web/Cloud, Mobile - Android.
SolarWinds Service Desk vs ServicePRO — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Free PDF comparison
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Biggest differences
Start here before you go deeper into features.
Best for IT teams needing streamlined incident and service management with self-help features.
- You want to empower customers with revolutionary self-help technology to reduce support load.
- Your IT support team requires strong incident tracking and timely service delivery tools.
- Your organization has 51+ employees needing a simple, integrated service desk solution.
- You are a very small business with minimal IT support needs and limited budget.
- You require highly customizable or niche workflows beyond the platform’s medium setup complexity.
Large Enterprises, Medium Business, Small Business
SolarWinds Service Desk typically suits Large Enterprises and Medium Business. ServicePRO tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More about SolarWinds Service Desk | ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process ... Read More about ServicePRO |
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Entry Level Pricing |
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Free Trial Availability | ||
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare SolarWinds Service Desk and ServicePRO on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
SolarWinds Service Desk User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights effective incident management and helpful self-service features, with some concerns about pricing transparency and customization. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 11 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Veale Wasbrough Vizards  The Withlacoochee River Electric Cooper  The Pennine Acute Hospitals NHS |
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Media and Screenshots
Screenshots |  6 Screenshots |  1 Screenshots |
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Videos |  1 Videos |  3 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SolarWinds Service Desk or ServicePRO?
- SolarWinds Service Desk edges out the other on user ratings (4.4 vs 3.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SolarWinds Service Desk and ServicePRO offer a free trial?
- Yes, both SolarWinds Service Desk and ServicePRO offer a free trial.
- What is the starting price of SolarWinds Service Desk vs ServicePRO?
- SolarWinds Service Desk starts at $19 /User/Month. ServicePRO starts at $22 /User/Month.
- What are the top alternatives to SolarWinds Service Desk?
- Top alternatives to SolarWinds Service Desk include Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to ServicePRO?
- Top alternatives to ServicePRO include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk.