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SolarWinds MSP Anywhere vs Freshservice - Which Help Desk Software Platform Is Better in July 2025?

SolarWinds MSP Anywhere - Help Desk Software
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TL;DR - Quick Comparison Summary

Description

MSP Anywhere is an affordable, self-service help desk application that gives managed service providers (MSPs) the centralized visibility and dispatching they need to better serve their ... Read More

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

Entry Level Pricing

  • Not Available
  • Starts from $19 , Billed Yearly

Free Trial Availability

  • Free Trial available
  • Free Trial available

User Ratings

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Software Demo

Demo

How do SolarWinds MSP Anywhere and Freshservice Compare on Features?

Total Features

5 Features

0 Features

Unique Features

    No features

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    What Do SolarWinds MSP Anywhere and Freshservice Cost?

    Pricing Option

        Starting From

        • Not Available
        • $19 , Billed Yearly

        Pricing Plans

        • Not Available
        • Starter

          • Incident Management

          • Knowledge Base

          • Self Service Portal

          Show more +

        • Growth

          • Includes features of Starter plan, plus

          • Service Catalog

          • Asset Management

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        • Pro

          • Includes features of Growth plan, plus

          • Problem Management

          • Change Management

          Show more +

        • Browse all pricing plans

        Pricing Page

        solarwinds-msp-anywhere pricingfreshservice pricing

        Other Details

        Organization Types supported

        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Not Available
        • Available
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        SolarWinds MSP Anywhere User Reviews & Rating Comparison

        User Ratings

        Rating Distribution

        Excellent

        78

        Very Good

        31

        Good

        2

        Poor

        1

        Terible

        1

        Excellent

        781

        Very Good

        144

        Good

        13

        Poor

        3

        Terible

        5

        Pros and Cons

        No pros or cons available for the product

        Pros and Cons of Freshservice

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        No Customers information available.

        vroom

        vroom

        Cordant

        Cordant

        Addison Lee

        Addison Lee

        Media and Screenshots

        Screenshots

        SolarWinds MSP Anywhere screenshot: SolarWinds MSP Anywhere enables users to provide remote support to clients

        6 Screenshots

        Ticket counts

        7 Screenshots

        Videos

        video-0

        1 Videos

        video-0

        4 Videos

        Top Alternatives to SolarWinds MSP Anywhere and Freshservice in 2025

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both SolarWinds MSP Anywhere and Freshservice offer a Free Trial.

        SolarWinds MSP Anywhere is designed for Large Enterprises, Medium Business and Small Business.

        Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        The starting price of Freshservice begins at $19/User/Month when Billed Yearly, while pricing details for SolarWinds MSP Anywhere are unavailable.

        Some top alternatives to SolarWinds MSP Anywhere includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Kustomer, Freshservice, Freshdesk, Kayako, Vision Helpdesk, LiveAgent, TeamSupport, Reamaze, SysAid, osTicket, Jitbit Helpdesk, Help Scout and Gorgias.

        Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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