SmileBack vs YesInsights Comparison
SmileBack
Starting at $83 /Month
- Free Trial
- Large Enterprises
- Medium Business
SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with advanced analytics and interactive…
YesInsights
Starting at $20 /Month
- Free Trial
- Large Enterprises
- Medium Business
YesInsights is NPS software for customer success and marketing teams that need to deploy one-click surveys quickly and track satisfaction scores over time. Its CMS lets teams manage survey campaigns and route responses t…
SmileBack leads on user satisfaction with a 4.9-star rating across 30 reviews.
SmileBack vs YesInsights — at a glance
| Feature | SmileBack | YesInsights |
|---|---|---|
| Rating | 4.9 / 5 | 4.8 / 5 |
| Reviews | 30 | 12 |
| Starting price | $83 /Month | $20 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | Available |
| Support modes | Online | 24/7 (Live rep), Online |
| Certifications | GDPR | GDPR |
| Data residency | US | US |
Key differences between SmileBack and YesInsights
- Pricing: SmileBack starts at $83 /Month, while YesInsights starts at $20 /Month.
- User satisfaction: SmileBack scores higher with a 4.9-star average.
- Deployment: SmileBack supports SaaS/Web/Cloud; YesInsights supports SaaS/Web/Cloud.
SmileBack vs YesInsights — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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SmileBack vs YesInsights: Biggest differences
Start here before you go deeper into features.
Best for simple, real-time customer satisfaction feedback in small to medium businesses.
- You need an easy-to-use platform that boosts customer response rates with clickable face feedback.
- You want quick setup and intuitive dashboards for immediate insights without complex configuration.
- Your focus is on customer support or service teams collecting ticket feedback and monitoring satisfaction.
- Your organization requires advanced survey customization beyond basic feedback options.
- You need extensive integrations with other enterprise software tools for complex workflows.
Best for small to medium businesses needing quick, customizable NPS surveys.
- You want an easy-to-use interface for fast survey creation and deployment.
- You need customizable surveys integrated with your customer database and NPS dashboard.
- You prefer a simple, streamlined setup with minimal technical complexity.
- Your organization requires extensive third-party integrations for complex workflows.
- Your team needs advanced survey features and complex customizations without support.
SmileBack: Best for simple, real-time customer satisfaction feedback in small to medium businesses. YesInsights: Best for small to medium businesses needing quick, customizable NPS surveys.
Description | SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with ... Read More about SmileBack | YesInsights is NPS software for customer success and marketing teams that need to deploy one-click surveys quickly and track satisfaction scores over time. Its CMS lets teams manage survey ... Read More about YesInsights |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 8.9/10 | 8.8/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do SmileBack and YesInsights Compare on Features?
Total Features | 16 Features | 16 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare SmileBack and YesInsights on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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SmileBack vs YesInsights: Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
SmileBack vs YesInsights Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
GDPR | ✓ Yes | ✓ Yes |
Data Encryption | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
SmileBack User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users highly appreciate SmileBack’s ease of use and effective real-time feedback collection, though some desire more advanced customization and integrations. What buyers like
Common complaints
| Buyer sentiment Users overwhelmingly praise YesInsights for its ease of use, fast setup, and customizable survey capabilities, though some note limitations in integrations and complexity for new users. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots | No screenshots available. |  3 Screenshots |
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Videos |  3 Videos |  2 Videos |
Top Alternatives to SmileBack and YesInsights in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SmileBack or YesInsights?
- SmileBack edges out the other on user ratings (4.9 vs 4.8). That said, the best pick depends on your use case, so use the comparison tables above to evaluate each dimension.
- Do SmileBack and YesInsights offer a free trial?
- Yes, both SmileBack and YesInsights offer a free trial.
- What is the starting price of SmileBack vs YesInsights?
- SmileBack starts at $83 /Month. YesInsights starts at $20 /Month.
- What are the top alternatives to SmileBack?
- Top alternatives to SmileBack include Emojics, YesInsights, SatisMeter, Promoter Ninja, Customer.guru.
- What are the top alternatives to YesInsights?
- Top alternatives to YesInsights include SmileBack, Customer.guru, Emojics, Promoter Ninja, GrowthScore.