SmartSurvey vs Centiment Comparison
SmartSurvey
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
SmartSurvey is Customer Feedback Software that enables companies to collect, store, organize and analyze the feedback from their customers. SmartSurvey offers unlimited survey pages and questionnaires and advanced statis…
Centiment
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Centiment is software that allows small businesses and individuals to collect, organize, and instantly view feedback from anyone in their organization or from their customers. Using Instagram's API Centiment now allow us…
Centiment leads on user satisfaction with a 4.9-star rating across 187 reviews.
SmartSurvey vs Centiment — at a glance
| Feature | SmartSurvey | Centiment |
|---|---|---|
| Rating | 4.5 / 5 | 4.9 / 5 |
| Reviews | 187 | 187 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Survey/ User Feedback Software | Survey/ User Feedback Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | GDPR | — |
| Data residency | US | US |
Key differences between SmartSurvey and Centiment
- Free trial: SmartSurvey offers a free trial; Centiment does not.
- User satisfaction: Centiment scores higher with a 4.9-star average.
- Deployment: SmartSurvey supports SaaS/Web/Cloud; Centiment supports SaaS/Web/Cloud.
SmartSurvey vs Centiment — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Survey/ User Feedback Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing easy, advanced customer feedback surveys.
- You require unlimited survey pages and questionnaires without restrictions.
- You want built-in advanced statistical analysis and real-time result visualization.
- You need automated, immediate surveys triggered by website visitor actions.
- Your organization needs highly customized or complex survey workflows.
- You require deep CRM or ERP integrations for seamless data flow.
Large Enterprises, Medium Business, Small Business
SmartSurvey typically suits Large Enterprises and Medium Business. Centiment tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | SmartSurvey is Customer Feedback Software that enables companies to collect, store, organize and analyze the feedback from their customers. SmartSurvey offers unlimited survey pages and ... Read More about SmartSurvey | Centiment is software that allows small businesses and individuals to collect, organize, and instantly view feedback from anyone in their organization or from their customers. Using ... Read More about Centiment |
|---|---|---|
Free Trial Availability |
| |
Spotsaas ScoreWhat's this? ↗ | 9.1/10 | 8.4/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |  Centiment has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
How do SmartSurvey and Centiment Compare on Features?
Total Features | 16 Features | 11 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare SmartSurvey and Centiment on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Pricing Plans |
|
|
Pricing Page |  |  |
Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
GDPR | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
SmartSurvey User Reviews & Rating Comparison
User Ratings | 4.5 (based on 187 reviews) | 4.9 (based on 187 reviews) |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate SmartSurvey for its ease of use, robust analytics, and real-time reporting, though some express concerns about pricing transparency and integration options. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 187 reviews, with consistently positive feedback. What buyers like
Common complaints
|
Pros and Cons |
|
|
List of Customers
Customers |  NHS  IBM  Vodafone |  Walmart  Stanford University  BMW |
|---|
Media and Screenshots
Screenshots |  7 Screenshots | No screenshots available. |
|---|---|---|
Videos |  1 Videos | No videos available. |
Top Alternatives to SmartSurvey and Centiment in 2026
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SmartSurvey or Centiment?
- Centiment edges out the other on user ratings (4.9 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SmartSurvey and Centiment offer a free trial?
- SmartSurvey offers a free trial. Centiment does not.
- What is the starting price of SmartSurvey vs Centiment?
- SmartSurvey starts at Contact for pricing. Centiment starts at Contact for pricing.
- What are the top alternatives to SmartSurvey?
- Top alternatives to SmartSurvey include SurveyMonkey, Zoho Survey, QuestionPro, SurveySparrow, Qualtrics Core XM.
- What are the top alternatives to Centiment?
- Top alternatives to Centiment include SmartSurvey, QuestionPro, SurveySparrow, Feedbacks, Couchsurvey.