SmartSurvey vs ArcGIS Survey123 Comparison
SmartSurvey
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
SmartSurvey is Customer Feedback Software that enables companies to collect, store, organize and analyze the feedback from their customers. SmartSurvey offers unlimited survey pages and questionnaires and advanced statis…
ArcGIS Survey123
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Survey123 is an easy-to-use survey and feedback software that helps create, manage and share custom forms. This makes it possible to gather meaningful public input on a wide variety of topics from capturing ideas about p…
SmartSurvey leads on user satisfaction with a 4.5-star rating across 187 reviews.
SmartSurvey vs ArcGIS Survey123 — at a glance
| Feature | SmartSurvey | ArcGIS Survey123 |
|---|---|---|
| Rating | 4.5 / 5 | 4.3 / 5 |
| Reviews | 187 | 77 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Survey/ User Feedback Software | Survey/ User Feedback Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | GDPR | — |
| Data residency | US | US |
Key differences between SmartSurvey and ArcGIS Survey123
- Free trial: SmartSurvey offers a free trial; ArcGIS Survey123 does not.
- User satisfaction: SmartSurvey scores higher with a 4.5-star average.
- Deployment: SmartSurvey supports SaaS/Web/Cloud; ArcGIS Survey123 supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
SmartSurvey vs ArcGIS Survey123 — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Survey/ User Feedback Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing easy, advanced customer feedback surveys.
- You require unlimited survey pages and questionnaires without restrictions.
- You want built-in advanced statistical analysis and real-time result visualization.
- You need automated, immediate surveys triggered by website visitor actions.
- Your organization needs highly customized or complex survey workflows.
- You require deep CRM or ERP integrations for seamless data flow.
Large Enterprises, Medium Business, Small Business
SmartSurvey typically suits Large Enterprises and Medium Business. ArcGIS Survey123 tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | SmartSurvey is Customer Feedback Software that enables companies to collect, store, organize and analyze the feedback from their customers. SmartSurvey offers unlimited survey pages and ... Read More about SmartSurvey | Survey123 is an easy-to-use survey and feedback software that helps create, manage and share custom forms. This makes it possible to gather meaningful public input on a wide variety of ... Read More about ArcGIS Survey123 |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.1/10 | 8.8/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do SmartSurvey and ArcGIS Survey123 Compare on Features?
Total Features | 16 Features | 15 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare SmartSurvey and ArcGIS Survey123 on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Pricing Page |  |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
GDPR | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
SmartSurvey User Reviews & Rating Comparison
User Ratings | 4.5 (based on 187 reviews) | 4.3 (based on 77 reviews) |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate SmartSurvey for its ease of use, robust analytics, and real-time reporting, though some express concerns about pricing transparency and integration options. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 77 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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List of Customers
Customers |  NHS  IBM  Vodafone | No Customers information available. |
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Media and Screenshots
Screenshots |  7 Screenshots | No screenshots available. |
|---|---|---|
Videos |  1 Videos |  4 Videos |
Top Alternatives to SmartSurvey and ArcGIS Survey123 in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SmartSurvey or ArcGIS Survey123?
- SmartSurvey edges out the other on user ratings (4.5 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SmartSurvey and ArcGIS Survey123 offer a free trial?
- SmartSurvey offers a free trial. ArcGIS Survey123 does not.
- What is the starting price of SmartSurvey vs ArcGIS Survey123?
- SmartSurvey starts at Contact for pricing. ArcGIS Survey123 starts at Contact for pricing.
- What are the top alternatives to SmartSurvey?
- Top alternatives to SmartSurvey include SurveyMonkey, Zoho Survey, QuestionPro, SurveySparrow, Qualtrics Core XM.
- What are the top alternatives to ArcGIS Survey123?
- Top alternatives to ArcGIS Survey123 include SurveyMonkey, Checkbox Survey, SmartSurvey, QuestionPro, SurveyMethods.