Smartsupp vs ClickDesk vs ZoomInfo Chat Comparison
Smartsupp
Starting at $10 /User/Month
- Freelancers / Consultants
- Large Enterprises
Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them into satisfied customers. With real-time chat, your operators can easily in…
ClickDesk
Starting at $12.99 /User/Month
- Large Enterprises
- Medium Business
ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is opened to when it's closed. Use p…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Smartsupp leads on user satisfaction with a 4.4-star rating across 80 reviews.
SpotSaaS Analysis
SmartsuppClickDeskZoomInfo Chat
The core difference between Smartsupp and ClickDesk lies in their focus; Smartsupp is tailored for straightforward live chat solutions with strong privacy, while ClickDesk offers a multi-channel support platform that integrates various communication methods. Ideal buyers for Smartsupp are SMBs looking for reliable visitor engagement, whereas ClickDesk is best for businesses seeking a comprehensive customer support solution.
- Best for e-commerce and SMB websites - Emphasizes strong privacy features - Offers an intuitive interface - Minimal downtime for prompt responses - Affordable pricing at $10 - Suitable for companies with 1-500 employees
- Provides multi-channel customer support - Integrates voice, video, chat, and email - Focuses on affordability with a broad feature set - Ideal for small to medium businesses - Pricing set at $12.99 - Enhances communication efficiency across platforms
Smartsupp vs ClickDesk vs ZoomInfo Chat — at a glance
| Feature | Smartsupp | ClickDesk | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.4 / 5 | 4.0 / 5 | — |
| Reviews | 80 | 95 | — |
| Starting price | $10 /User/Month | $12.99 /User/Month | Contact for pricing |
| Free trial | No | No | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | Online | 24/7 (Live rep), Online | Business Hours, Online |
| Certifications | GDPR | GDPR | SOC 2 |
| Data residency | US | Global | US |
Key differences between Smartsupp and ClickDesk
- Pricing: Smartsupp starts at $10 /User/Month, while ClickDesk starts at $12.99 /User/Month.
- Target audience: Smartsupp is built for Freelancers / Consultants and Large Enterprises, while ClickDesk targets Large Enterprises and Medium Business.
- User satisfaction: Smartsupp scores higher with a 4.4-star average.
- Deployment: Smartsupp supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; ClickDesk supports SaaS/Web/Cloud, Mobile - Android.
Compare Smartsupp vs ClickDesk vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for SMBs seeking easy, reliable live chat with strong privacy features.
- You run an e-commerce or SMB website needing straightforward visitor engagement.
- Your team values an intuitive interface with minimal downtime for prompt responses.
- You require end-to-end encryption to ensure secure customer conversations.
- Your enterprise demands extensive chat customization and complex integrations.
- You rely heavily on mobile app notifications and advanced mobile usability.
Best for small to medium businesses needing multi-channel customer support.
- You want a unified platform for voice, video, chat, and email communication.
- Your team values affordable pricing combined with a broad feature set.
- You need automatic ticket turnaround time tracking to monitor support efficiency.
- Your organization requires robust and fully functional mobile app support.
- You need immediate, highly responsive customer support without delays.
Large Enterprises, Medium Business, Small Business
Smartsupp: Best for SMBs seeking easy, reliable live chat with strong privacy features. ClickDesk: Best for small to medium businesses needing multi-channel customer support.
Description | Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them into satisfied customers. With real-time ... Read More about Smartsupp | ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is ... Read More about ClickDesk | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 9.3/10 | 9.1/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Smartsupp, ClickDesk and ZoomInfo Chat Compare on Features?
Total Features | 7 Features | 9 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Smartsupp, ClickDesk and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | ✗ No | — |
GDPR | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
Smartsupp vs ClickDesk User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive user sentiment highlighting ease of use, reliability, and strong privacy features, tempered by some mobile app usability concerns. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use, affordability, and effective customer communication, tempered by some concerns about support responsiveness and mobile app limitations. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Dara bags  Insportline  Motorgarten |  Manage Protect  Quorum  Mirantis | No Customers information available. |
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Media and Screenshots
Screenshots |  4 Screenshots |  4 Screenshots |
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Videos |  1 Videos |  2 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Smartsupp or ClickDesk?
- Smartsupp edges out the other on user ratings (4.4 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Smartsupp and ClickDesk offer a free trial?
- Neither Smartsupp nor ClickDesk currently lists a free trial.
- What is the starting price of Smartsupp vs ClickDesk?
- Smartsupp starts at $10 /User/Month. ClickDesk starts at $12.99 /User/Month.
- What are the top alternatives to Smartsupp?
- Top alternatives to Smartsupp include ZoomInfo Chat, LiveChat, Tidio Chat, LiveEngage, Pure Chat.
- What are the top alternatives to ClickDesk?
- Top alternatives to ClickDesk include ZoomInfo Chat, LiveAgent, LiveChat, Crisp, LiveEngage.