Which is better, Smartsheet or 1CRM?

Smartsheet edges out 1CRM based on user ratings across 8,464 reviews. That said, the best pick depends on your workflow — 1CRM may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Smartsheet and 1CRM?

Key differences between Smartsheet and 1CRM include pricing (Smartsheet starts at $9 vs 1CRM at $13). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Smartsheet and 1CRM offer a Free trial?

Yes, both Smartsheet and 1CRM offer a Free Trial.

Who are the typical users of Smartsheet?

Smartsheet is designed for Freelancers / Consultants, Large Enterprises, Medium Business, Small Business.

Who are the typical users of 1CRM?

1CRM is designed for Freelancers / Consultants, Medium Business, Small Business.

What is the starting price of Smartsheet and 1CRM?

Pricing for Smartsheet starts at $9/month, whereas 1CRM starts at $13/User/Month.

What are the best alternatives to Smartsheet?

Some top alternatives to Smartsheet include Quickbase , ClickUp, Jira, Microsoft PPM, Trello.

What are the best alternatives to 1CRM?

Some top alternatives to 1CRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

Smartsheet vs 1CRM vs Bigin by Zoho CRM Comparison

Last updated: May 21, 2026

Smartsheet

4.1(8,464 reviews)

Starting at $9 /month

Free Trial
Freelancers / Consultants
Large Enterprises

Smartsheet is a dynamic project management tool that simplifies tracking and planning for teams of all sizes. Offering a user-friendly interface, it’s designed to adapt to your unique workflows, whether you're managing s…

View Pricing Read Reviews

1CRM

2.5(80 reviews)

Starting at $13 /User/Month

Free Trial
Freelancers / Consultants
Medium Business

1CRM is Web based customer relationship management application, which uses simple and advanced feature to manage customer, users and devices. It has a web-based as well as desktop version. 1CRM includes some advanced fea…

View Pricing Read Reviews

Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

Free Trial
Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

View Pricing Read Reviews

Smartsheet leads on user satisfaction with a 4.1-star rating across 8,464 reviews.

Smartsheet vs 1CRM vs Bigin by Zoho CRM — at a glance

Feature	Smartsheet	1CRM	Bigin by Zoho CRM
Rating	4.1 / 5	2.5 / 5	4.3 / 5
Reviews	8,464	80	119
Starting price	$9 /month	$13 /User/Month	$7 /User/Month
Free trial	Yes	Yes	Yes
Free version	No	No	No
Best for	Freelancers / Consultants, Large Enterprises, Medium Business	Freelancers / Consultants, Medium Business, Small Business	Small Business
Category	Project Management Software	CRM Software	CRM Software
Platforms	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	Available	Available
Support modes	Business Hours, Online	Online	Business Hours, Online
Certifications	SOC 2, HIPAA, GDPR, ISO 27001	—	—
Data residency	US	Global	Global

Key differences between Smartsheet and 1CRM

Pricing: Smartsheet starts at $9 /month, while 1CRM starts at $13 /User/Month.
User satisfaction: Smartsheet scores higher with a 4.1-star average.
Deployment: Smartsheet supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; 1CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows.

Compare Smartsheet vs 1CRM vs Bigin by Zoho CRM — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Project Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Smartsheet (2414) Visit website Visit Website *sponsored	1CRM (2) Talk to an expert Talk to an expert

Free PDF comparison

Download this Smartsheet vs 1CRM vs Bigin by Zoho CRM comparison

Get the full side-by-side as a PDF — these picks plus the top Project Management Software tools, with verified ratings, pricing and features.

Side-by-side on pricing, features & ratings
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Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Smartsheet

Best for teams needing customizable, spreadsheet-style project management with automation.

Choose if

You require flexible workflows adaptable to complex project plans and diverse teams.
You want strong project management features like Gantt charts, dashboards, and resource tracking.
You value automation to reduce manual errors and save time in project execution.

Consider alternatives if

Your team needs extensive offline functionality due to unreliable internet access.
You prefer simple, ready-to-use workflows without investing time in customization or training.

1CRM

Best for

Freelancers / Consultants, Medium Business, Small Business

Bigin by Zoho CRM

Best for

Small Business

Smartsheet typically suits Freelancers / Consultants and Large Enterprises. 1CRM tends to fit Freelancers / Consultants and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	Smartsheet is a dynamic project management tool that simplifies tracking and planning for teams of all sizes. Offering a user-friendly interface, it’s designed to adapt to your unique ... Read More about Smartsheet	1CRM is Web based customer relationship management application, which uses simple and advanced feature to manage customer, users and devices. It has a web-based as well as desktop version. ... Read More about 1CRM	Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM
Entry Level Pricing	Starts from $9 , yearly	Starts from $13 , Billed Yearly	Starts from $7 , Billed Yearly
Free Trial Availability	Get Free Trial	Get Free Trial	Get Free Trial
Spotsaas Score What's this? ↗	9.8/10	8.7/10	9.0/10
User Ratings Based on verified Spotsaas reviews	4.1 (8464)	2.5 (80)	4.3 (119)
Best Company Size	50-500 employees501-5,000 employees	—	—
	Visit website	Get pricing help	Visit website

Where each option fits best

See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.

Based on buyer reviews and verified product data collected by Spotsaas.

Strengths

Key strengths

Smartsheet

Streamlined Collaboration: With Smartsheet, teams can easily collaborate in real-time, ensuring that everyone is on the same page. I’ve seen how this fosters transparency and accountability within projects, making it easier for managers to keep track of progress.
Customizable Dashboards: Smartsheet offers customizable dashboards that allow you to visualize project data at a glance. This feature empowers executives to make informed decisions quickly, as they can monitor key metrics without digging through extensive reports.
Automation Capabilities: By automating repetitive tasks, Smartsheet saves time and reduces errors. Administrators will appreciate how this feature allows them to focus on higher-value activities rather than getting bogged down with manual processes.

1CRM

No key benefits available yet.

Bigin by Zoho CRM

No key benefits available yet.

Best fit

Smartsheet

50-5,000 employees.
Industries include Project Management, IT Services, Marketing Technology (Martech), Financial Technology (Fintech), Consulting, and SaaS.
Typical users are Project Managers, Operations Managers, Marketing Coordinators, IT Directors, and Business Analysts.

1CRM

No best-fit guidance available yet.

Bigin by Zoho CRM

No best-fit guidance available yet.

Watchouts

Reasons buyers look elsewhere

Smartsheet

Users may seek alternatives to Smartsheet due to budget constraints, as some organizations find more cost-effective project management solutions that fit their needs without compromising essential features.
Teams looking for specialized tools might consider alternatives that offer specific functionalities tailored for industries like construction or software development, which may not be as robust in Smartsheet.
Some users may desire a more intuitive user interface and simpler navigation, leading them to explore alternatives that prioritize ease of use and require less training for team members.

1CRM

No alternatives guidance available yet.

Bigin by Zoho CRM

No alternatives guidance available yet.

Software Demo

Demo

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Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

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How do Smartsheet, 1CRM and Bigin by Zoho CRM Compare on Features?

Total Features	21 Features	8 Features	10 Features
Unique Features	No unique features	No unique features	No unique features
	Visit website	Get Quote	Visit website

Compare Smartsheet, 1CRM and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$9 , yearly	$13 , Billed Yearly	$7 , Billed Yearly
Pricing Plans	Pro $12 /month Get Started Unlimited free Viewers Gantt, grid, board, and calendar view Rich formulas Show more + Business $24 /month Get Started Includes features of Pro plan, plus: Unlimited free Guests Timeline view Show more + Enterprise Custom Get Started Includes features of Business plan, plus AI formulas, texts, and charts SAML-based SSO Show more + Browse all pricing plans	Startup (Cloud Service) Get Started Purchase 1-3 Users (Max.) Standard 1CRM Feature Set Includes Support & Updates Show more + Startup Plus (Cloud Service) Get Started Purchase 1-10 Users (Max.) Standard 1CRM Feature Set Includes Support & Updates Show more + Professional (Cloud Service) Get Started Purchase 1-Unlimited Users Standard 1CRM Feature Set Includes Support & Updates Show more + Browse all pricing plans	Free Get Started Single Pipeline 500 Records Instant Workflows (3) Show more + Express Get Started Includes features of Free plan, plus Team Pipelines (3) 50,000 Records Show more + Premier Get Started Includes features of Express Edition plan. plus Team Pipelines (5) 100,000 Records Show more +
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Visit Website	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	—
HIPAA	✓ Yes	✗ No
GDPR	✓ Yes	—
ISO 27001	✓ Yes	—
Single Sign-On (SSO)	✓ Yes	—
Multi-Factor Auth (MFA)	✓ Yes	—
Data Encryption	✓ Yes	—
Audit Logs	✓ Yes	—
Data Residency	🇺🇸 US	🌐 Global

Smartsheet vs 1CRM User Reviews & Rating Comparison

User Ratings	4.1 (based on 8464 reviews)	2.5 (based on 80 reviews)	4.3 (based on 119 reviews)
Rating Distribution	1840 427 95 34 18	0 0 0 1 1	204 66 7 1 1
Spotsaas Editor’s POV generated by AI	Buyer sentiment Overall positive sentiment highlights Smartsheet’s flexibility, collaboration features, and powerful project management tools, tempered by concerns about learning curve and offline limitations. What buyers like Ease of use Customizability Automation capabilities Common complaints Learning curve for advanced features Limited offline functionality	Buyer sentiment Buyer sentiment is cautious across 2 reviews, with several recurring concerns in feedback. What buyers like 1CRM is available both as a web-based and desktop application, offering flexibility for various user preferences. It includes efficient work order management, allowing businesses to easily track tasks and streamline operations. The software provides robust asset management features to help businesses keep track of their physical and digital assets. Common complaints The interface may be overwhelming for new users, requiring time to get familiar with all the features. Customization options may not be as flexible as some competitors, restricting tailored use cases. The cost of the software might be a concern for small businesses or those with tight budgets.	Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users. Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities. Effective pipeline management and workflow automation, enabling businesses to streamline sales processes. Common complaints Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging. Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows. Inconsistent customer support with restricted availability, affecting issue resolution during critical times.
Pros and Cons	Customizable and user-friendly interface accessible to beginners and experienced users Strong project management features including Gantt charts, dashboards, and resource tracking Automated workflows that save time and reduce manual errors Advanced features have a learning curve that can challenge new users Limited offline functionality can hinder use in poor internet conditions	Offers both web and desktop access for flexibility. Includes advanced features tailored for various business needs. Strong integration capabilities with telephony systems. Initial setup may require dedicated resources. Some users report a steep learning curve.	Real-time updates keep teams informed. Integration with email and calendar enhances productivity. User-friendly interface simplifies navigation. Customization options may not meet all needs. New users may find the interface complex.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	Pfizer Whirlpool Western Digital	Allocloud Hill Street Marketing	Antech Microsystem Pvt.Ltd Investacc Hire

Media and Screenshots

Screenshots	7 Screenshots	2 Screenshots
Videos	4 Videos	1 Videos

Alternatives

Alternatives	Quickbase 4.2 ClickUp 4.4 Jira 4.4	Bigin by Zoho CRM 4.3 ClickUp 4.4 Zoho CRM 4.1	ClickUp 4.4 Zoho CRM 4.1 Freshsales 4.6

Frequently asked questions

Which is better, Smartsheet or 1CRM?: Smartsheet edges out the other on user ratings (4.1 vs 2.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Smartsheet and 1CRM offer a free trial?: Yes, both Smartsheet and 1CRM offer a free trial.
What is the starting price of Smartsheet vs 1CRM?: Smartsheet starts at $9 /month. 1CRM starts at $13 /User/Month.
What are the top alternatives to Smartsheet?: Top alternatives to Smartsheet include Quickbase , ClickUp, Jira, Microsoft PPM, Trello.
What are the top alternatives to 1CRM?: Top alternatives to 1CRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

Smartsheet vs 1CRM vs Bigin by Zoho CRM Comparison

Smartsheet

1CRM

Bigin by Zoho CRM

Smartsheet vs 1CRM vs Bigin by Zoho CRM — at a glance

Key differences between Smartsheet and 1CRM

Compare Smartsheet vs 1CRM vs Bigin by Zoho CRM — and walk away knowing which one fits.

Smartsheet

1CRM

Download this Smartsheet vs 1CRM vs Bigin by Zoho CRM comparison

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Best Company Size

Where each option fits best

Key strengths

Best fit

Reasons buyers look elsewhere

Software Demo

Demo

Get shortlist help from a software advisor

How big is your team?

How do Smartsheet, 1CRM and Bigin by Zoho CRM Compare on Features?

Compare Smartsheet, 1CRM and Bigin by Zoho CRM on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Smartsheet vs 1CRM User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Related Blogs and Articles for Crm Software

Frequently asked questions