SherpaDesk vs Apptivo vs Bigin by Zoho CRM Comparison
SherpaDesk
Starting at $9 per Tech
- Free Trial
- Freelancers / Consultants
- Large Enterprises
SherpaDesk helps companies manage their help desks, including ticketing, knowledge base, customer care, call tracking and more. It also helps companies provide online training to customers, set up web forums for communit…
Apptivo
Starting at $8 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Apptivo is a web-based and mobile app based CRM that allows you to manage all of your contacts, prospects, opportunities, companies and deals in one single place. Apptivo's smart features can be flexibly configured to as…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…
SherpaDesk leads on user satisfaction with a 4.5-star rating across 34 reviews.
SherpaDesk vs Apptivo vs Bigin by Zoho CRM — at a glance
| Feature | SherpaDesk | Apptivo | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | 4.5 / 5 | 4.1 / 5 | 4.3 / 5 |
| Reviews | 34 | 145 | 119 |
| Starting price | $9 per Tech | $8 /User/Month | $7 /User/Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Freelancers / Consultants, Large Enterprises, Medium Business | Small Business |
| Category | Help Desk Software | CRM Software | CRM Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | — | — | — |
| Data residency | US | US | Global |
Key differences between SherpaDesk and Apptivo
- Pricing: SherpaDesk starts at $9 per Tech, while Apptivo starts at $8 /User/Month.
- User satisfaction: SherpaDesk scores higher with a 4.5-star average.
- Deployment: SherpaDesk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Apptivo supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare SherpaDesk vs Apptivo vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Freelancers / Consultants, Large Enterprises, Medium Business
Freelancers / Consultants, Large Enterprises, Medium Business
Small Business
SherpaDesk typically suits Freelancers / Consultants and Large Enterprises. Apptivo tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | SherpaDesk helps companies manage their help desks, including ticketing, knowledge base, customer care, call tracking and more. It also helps companies provide online training to customers, ... Read More about SherpaDesk | Apptivo is a web-based and mobile app based CRM that allows you to manage all of your contacts, prospects, opportunities, companies and deals in one single place. Apptivo's smart features ... Read More about Apptivo | Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM |
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Spotsaas ScoreWhat's this? ↗ | 8.9/10 | 8.8/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 50-500 employees. | — | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined Ticket Management: SherpaDesk simplifies the process of tracking and managing support tickets. As a manager, you’ll appreciate how easily your team can prioritize and respond to customer inquiries, ensuring no request falls through the cracks.
- Comprehensive Time Tracking: With integrated time tracking features, SherpaDesk allows administrators to monitor project progress and resource allocation effectively. This insight helps in making informed decisions about workload distribution and project timelines.
- Robust Reporting Tools: Executives can leverage SherpaDesk’s detailed reporting capabilities to gain a clearer understanding of team performance and customer satisfaction metrics. These reports facilitate strategic planning and highlight areas for improvement.
No key benefits available yet.
No key benefits available yet.
Best fit
- 50-500 employees.
- IT Services, Managed Services Providers, Consulting, SaaS, and Helpdesk Solutions.
- IT Managers, Support Technicians, Customer Service Representatives, Project Managers, and Operations Managers.
No best-fit guidance available yet.
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Users may seek alternatives to SherpaDesk due to its limited integration capabilities with other tools, which can hinder workflow efficiency and data synchronization across different platforms essential for their operations.
- Some users find SherpaDesk's user interface less intuitive, prompting them to look for solutions that offer a more streamlined and user-friendly experience, especially for teams unfamiliar with complex software.
- The pricing structure of SherpaDesk may not fit every budget; organizations with tighter financial constraints might explore alternatives that provide similar functionalities at a more competitive price point.
No alternatives guidance available yet.
No alternatives guidance available yet.
Software Demo
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How do SherpaDesk, Apptivo and Bigin by Zoho CRM Compare on Features?
Total Features | 39 Features | 10 Features | 10 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare SherpaDesk, Apptivo and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | — | ✗ No |
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Data Residency | 🇺🇸 US | 🇺🇸 US |
SherpaDesk vs Apptivo User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 29 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 164 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. | No Customers information available. |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
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Media and Screenshots
Screenshots |  1 Screenshots |  2 Screenshots |
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Videos |  2 Videos |  2 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SherpaDesk or Apptivo?
- SherpaDesk edges out the other on user ratings (4.5 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SherpaDesk and Apptivo offer a free trial?
- Yes, both SherpaDesk and Apptivo offer a free trial.
- What is the starting price of SherpaDesk vs Apptivo?
- SherpaDesk starts at $9 per Tech. Apptivo starts at $8 /User/Month.
- What are the top alternatives to SherpaDesk?
- Top alternatives to SherpaDesk include Zoho Desk, Time Track Bill, Billable, Apptivo, Freshservice.
- What are the top alternatives to Apptivo?
- Top alternatives to Apptivo include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.