Compare Salesforce vs Zendesk Chat vs ZoomInfo Chat

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Salesforce (553) Get Quote Get Quote	Zendesk Chat Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Salesforce CRM software is a social enterprise application designed to help businesses of all sizes and industries like retail, health care, technology, financial services, consumer ... Read More	Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in ... Read More
Entry Level Pricing	Starts from $25	Starts from $19 , Billed Yearly
Free Trial Availability	Get Free Trial	Free Trial available
Spotsaas Score	9.8/10	9.0/10
User Ratings	4.3 (31400)
	Get Quote	Get Quote

Software Demo

Demo

Features

Total Features	10 Features	9 Features
Unique Features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$25	$19 , Billed Yearly
Pricing Plans	Not Available	Sell Team Get Started Email integration Up to 3 paid users 1 custom sales pipeline Show more + Sell professional Get Started Email integration Unlimited paid users 1 custom sales pipeline Show more + Sell Enterprise Get Started Email integration Unlimited paid users 2 sales pipelines Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.3 (based on 31400 reviews)	No reviews available for the product
Rating Distribution	Excellent 370 Very Good 142 Good 30 Poor 4 Terible 7	No reviews available for the product
Expert's Review generated by AI	Salesforce Sales Cloud is undeniably one of the most robust and versatile CRM platforms available today, consistently praised for its customization options and comprehensive features. The ...Read more	Zendesk Chat is a total game-changer for businesses, providing a convenient way to engage with customers in real-time. Users appreciate features like chat allocation, profile picture ...Read more
Pros and Cons	Highly customizable platform, allowing businesses to tailor processes and workflows to their specific needs. Centralized database provides a 360-degree view of customer information, streamlining sales and marketing efforts. Robust reporting and analytics offer detailed insights for data-driven decision-making and performance tracking. Integration capabilities are extensive, supporting seamless connections with third-party apps and APIs. Expensive licensing and additional costs for features, making it less suitable for small businesses or startups with tight budgets. Steep learning curve for new users, especially for those without technical expertise or prior CRM experience.	Integrates well with other Zendesk products for seamless customer support management. Easy to use interface, allowing for efficient communication and chat management. Real-time connection and communication with customers, facilitating prompt issue resolution. Provides a range of useful features like chat hours, notifications, triggers, and automations. Some challenges with integration, especially when accessing CRM software behind firewalls. Lack of advanced capabilities like screen sharing for both agents and customers.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews

Integrations

Integration with other apps	No Integration information available.	No Integration information available.

Customers

Customers	BBVA Brunello Cucinelli Unilever	No Customers information available.

Media and Screenshots

Screenshots	3 Screenshots	5 Screenshots
Videos	5 Videos	4 Videos

Alternatives

Alternatives	Salesforce Sales Cloud 4.4 Thryv 4.2 Pipedrive 4.5	ZoomInfo Chat LiveAgent 4.7 LiveChat 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Salesforce and Zendesk Chat offer a Free Trial.

Salesforce is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Zendesk Chat is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for Salesforce Starts at $25/User/Month whereas for Zendesk Chat Starts at $19/User/Month when Billed Yearly.

Some top alternatives to Salesforce includes Salesforce Sales Cloud, Thryv, Pipedrive, Zoho CRM, Vendasta, Hubspot Marketing Hub, Dynamics 365 Marketing, ClickUp, HubSpot CRM, Microsoft Dynamics 365 for Sales, Netsuite CRM, Keap, Wisdom CRM, SalesCRM, SimpleCRM and Zoho CRM Plus.

Some top alternatives to Zendesk Chat includes ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage, Intercom, Comm100 Live Chat, Smartchat, raychat, Freshchat, RingCentral Engage Digital and Let's Connect.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Salesforce vs Zendesk Chat vs ZoomInfo Chat

Salesforce

Zendesk Chat

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure