Rocket.Chat vs Trillian Comparison
Rocket.Chat
Starting at $2 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Rocket.Chat is an instant-messaging and team collaboration platform for enterprises and organizations that need private messaging, persistent chat rooms, direct messages, persistent user presence and file transfer capabi…
Trillian
Starting at $3.33 /Month
- Large Enterprises
- Medium Business
Trillian combines instant messaging and email into one integrated system that's a breeze to use. It lets user effortlessly combine IM and email contacts, and provides a multitude of ways to communicate with them regardle…
Trillian leads on user satisfaction with a 4.6-star rating across 80 reviews.
Rocket.Chat vs Trillian — at a glance
| Feature | Rocket.Chat | Trillian |
|---|---|---|
| Rating | 4.4 / 5 | 4.6 / 5 |
| Reviews | 270 | 80 |
| Starting price | $2 /User/Month | $3.33 /Month |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Business Instant Messaging Software | Business Instant Messaging Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR | — |
| Data residency | Global | Global |
Key differences between Rocket.Chat and Trillian
- Pricing: Rocket.Chat starts at $2 /User/Month, while Trillian starts at $3.33 /Month.
- Free trial: Rocket.Chat offers a free trial; Trillian does not.
- User satisfaction: Trillian scores higher with a 4.6-star average.
- Deployment: Rocket.Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Trillian supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Rocket.Chat vs Trillian — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Business Instant Messaging Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Rocket.Chat typically suits Large Enterprises and Medium Business. Trillian tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Rocket.Chat is an instant-messaging and team collaboration platform for enterprises and organizations that need private messaging, persistent chat rooms, direct messages, persistent user ... Read More about Rocket.Chat | Trillian combines instant messaging and email into one integrated system that's a breeze to use. It lets user effortlessly combine IM and email contacts, and provides a multitude of ways to ... Read More about Trillian |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |  Trillian has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Rocket.Chat and Trillian Compare on Features?
Total Features | 8 Features | 3 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Rocket.Chat and Trillian on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
Rocket.Chat User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 381 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 110 reviews, with consistently positive feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  The World Bank  Albourne  Illumination MacGuff |  SOR  New Pig  ProtoCall |
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Media and Screenshots
Screenshots |  2 Screenshots |  5 Screenshots |
|---|---|---|
Videos |  4 Videos | No videos available. |
Top Alternatives to Rocket.Chat and Trillian in 2026
Alternatives |
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Related Blogs and Articles for Business Instant Messaging Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Rocket.Chat or Trillian?
- Trillian edges out the other on user ratings (4.6 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Rocket.Chat and Trillian offer a free trial?
- Rocket.Chat offers a free trial. Trillian does not.
- What is the starting price of Rocket.Chat vs Trillian?
- Rocket.Chat starts at $2 /User/Month. Trillian starts at $3.33 /Month.
- What are the top alternatives to Rocket.Chat?
- Top alternatives to Rocket.Chat include Slack, Glip, Google Chat, Zulip, IRCCloud.
- What are the top alternatives to Trillian?
- Top alternatives to Trillian include Google Chat, HCL Sametime, Output Messenger, Dialog, Office Chat.