Trillian Review: Is It The Right Business Instant Messaging Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
Starts from $3.33 / Month when Billed Yearly, also offers free forever plan
SOR
New Pig
ProtoCallTrusted by teams including SOR
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Trillian?
Trillian combines instant messaging and email into one integrated system that's a breeze to use. It lets user effortlessly combine IM and email contacts, and provides a multitude of ways to communicate with them regardless of their location, AIM or ICQ account, online status, or time zone. With its powerful remote synchronization feature, Trillian makes sure users' address book is up-to-date on all computers.
Pricing
Starts from $3.33 / Month when Billed Yearly
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Trillian Screenshots
Trillian was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Trillian
- Team types
- Large Enterprises, Medium Business
Why teams choose Trillian
Integration of messaging and email simplifies communication.
Remote synchronization keeps contacts updated.
User-friendly interface encourages adoption.
Is Trillian right for you?
What buyers should know before choosing Trillian
Trillian integrates messaging and email into a single platform, making it easy for users to manage communications. However, it may not offer the advanced features some businesses require.
Trillian pros and cons
- Trillian pros
Integration of messaging and email simplifies communication.
Remote synchronization keeps contacts updated.
User-friendly interface encourages adoption.
- Trillian cons
Limited advanced features may not satisfy all needs.
Basic security options may be a concern.
Ready to try it?
Get started with Trillian
Try the free plan and upgrade when ready.
Still comparing?
See how it stacks up
Compare Trillian side-by-side with top Business Instant Messaging Software alternatives.
What is the pricing of Trillian?
Trillian Pricing Plans
Individual Free
1 user
Free Windows, Mac, and Linux desktop clients
Free iOS and Android mobile clients
Optionally chat right in the web browser
Send messages, images, and files
Show more +
Individual Pro
1 user
All of the features from Individual Free
Access chat history from any device
Nag-free messaging experience
Themes and accent colors
Show more +
Business
5 user minimum
All of the features from Individual Pro
Centralized user administration
Control over employee contact lists
Public, browseable group chats
Show more +
Enterprise
5 user minimum
All of the features from Business
Optional on-premises Trillian Server deployment
Enables HIPAA compliance
Advanced user device security policies and 2FA
Show more +
Weighing your options?
Not sure if Trillian fits your budget?
Trillian reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 110 reviews, with consistently positive feedback.
What buyers like
- Integrated messaging and email
- Remote synchronization
- User-friendly interface
Common complaints
- Limited advanced features
- Basic security options
- No task management
Are you using Trillian?
- See if Trillian fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Trillian?
The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons i…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Real-time chat is a software feature that allows users to communicate with each other instantly. It enables real-time messaging and conversa…
Trillian security and data handling
Key compliance certifications and security features for IT and security teams evaluating Trillian.
Certifications
Developer & data
Alternatives to Trillian
Trillian Customers
SOR
New Pig
ProtoCall
Trillian Support Options
Frequently Asked Questions About Trillian
Common questions buyers ask before choosing Trillian.
Trillian is a Business Instant Messaging Software. Trillian offers Chat (Messaging), Real-time Chat and many more functionalities.
Buyers commonly note the following limitations of Trillian: Limited advanced features may not satisfy all needs.; Basic security options may be a concern.; No task management capabilities..
Some top alternatives to Trillian includes Socket.IO, Sendchamp, Productivise, mySuite and Vocantas Communicate.
Trillian offers Freemium, Subscription, Quotation Based pricing models
The starting price of Trillian is $3.33/Month when Billed Yearly
Ready to try it?
Get started with Trillian
Get started with the free plan — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].