Reamaze vs ManageEngine ServiceDesk Plus Comparison
Reamaze
Starting at $27.55 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Reamaze is a help desk software that allows organizations to streamline and ease their support operation while maintaining a high standard of customer care. Reamaze is available in two editions: Lite and Pro . Both can b…
ManageEngine ServiceDesk Plus
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organi…
Reamaze leads on user satisfaction with a 4.6-star rating across 143 reviews.
Reamaze vs ManageEngine ServiceDesk Plus — at a glance
| Feature | Reamaze | ManageEngine ServiceDesk Plus |
|---|---|---|
| Rating | 4.6 / 5 | 4.2 / 5 |
| Reviews | 143 | 351 |
| Starting price | $27.55 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Help Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Installed - Windows |
| API | Available | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | GDPR | HIPAA, GDPR |
| Data residency | US | US |
Key differences between Reamaze and ManageEngine ServiceDesk Plus
- Pricing: Reamaze starts at $27.55 /User/Month. ManageEngine ServiceDesk Plus pricing is not publicly listed.
- Target audience: Reamaze is built for Freelancers / Consultants and Large Enterprises, while ManageEngine ServiceDesk Plus targets Large Enterprises and Medium Business.
- User satisfaction: Reamaze scores higher with a 4.6-star average.
- Deployment: Reamaze supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; ManageEngine ServiceDesk Plus supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows.
Reamaze vs ManageEngine ServiceDesk Plus — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for medium businesses needing simple, cross-platform help desk solutions.
- You run a medium-sized e-commerce, SaaS, or marketing agency business with 5-200 employees.
- You want a help desk with low setup complexity and streamlined, clear communication workflows.
- You need cross-platform support across Windows, MacOS, and Linux for your support team.
- You are a freelancer or very small team with minimal support needs.
- You require highly customized, complex workflows or advanced enterprise-grade help desk features.
Large Enterprises, Medium Business, Small Business
Reamaze typically suits Freelancers / Consultants and Large Enterprises. ManageEngine ServiceDesk Plus tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Reamaze is a help desk software that allows organizations to streamline and ease their support operation while maintaining a high standard of customer care. Reamaze is available in two ... Read More about Reamaze | ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More about ManageEngine ServiceDesk Plus |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.3/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 5-200 employeesMedium Business | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Cross-Platform Accessibility: Supports Windows, MacOS, and Linux, allowing teams to work seamlessly regardless of their preferred operating system.
- Streamlined Communication Channels: Modern design facilitates clear and efficient communication across departments, improving collaboration and customer response times.
- Flexible Edition Options: Offers Lite and Pro editions to cater to varying business needs, from startups to more mature support teams.
No key benefits available yet.
Best fit
- 5 – 200 Employee
- E-commerce, SaaS, Retail, Professional Services, Marketing Agencies
- Customer Support Agent, Help Desk Manager, Operations Coordinator, IT Support Specialist, Customer Success Manager
No best-fit guidance available yet.
Reasons buyers look elsewhere
- The Lite edition may lack some advanced automation, reporting, or integration capabilities that growing businesses require, prompting users to explore more robust options.
- Some users might find Reamaze’s customization of workflows and ticket management less flexible compared to competitors with deeper configurability.
- Reamaze is well suited for small to mid-sized teams, but very large organizations might find it less equipped to handle complex support demands or massive ticket volumes.
No alternatives guidance available yet.
Software Demo
Demo |
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How do Reamaze and ManageEngine ServiceDesk Plus Compare on Features?
Total Features | 24 Features | 6 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Reamaze and ManageEngine ServiceDesk Plus on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✓ Yes |
|---|---|---|
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Reamaze User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of communication and cross-platform support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 150 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Kabrita  Animatron  Printful |  ManageEngine ServiceDesk Plus_customers_0  ManageEngine ServiceDesk Plus_customers_1  ManageEngine ServiceDesk Plus_customers_2 |
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Media and Screenshots
Screenshots |  3 Screenshots |  16 Screenshots |
|---|---|---|
Videos |  3 Videos |  3 Videos |
Top Alternatives to Reamaze and ManageEngine ServiceDesk Plus in 2026
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Reamaze or ManageEngine ServiceDesk Plus?
- Reamaze edges out the other on user ratings (4.6 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Reamaze and ManageEngine ServiceDesk Plus offer a free trial?
- Yes, both Reamaze and ManageEngine ServiceDesk Plus offer a free trial.
- What is the starting price of Reamaze vs ManageEngine ServiceDesk Plus?
- Reamaze starts at $27.55 /User/Month. ManageEngine ServiceDesk Plus starts at Contact for pricing.
- What are the top alternatives to Reamaze?
- Top alternatives to Reamaze include Zoho Desk, Freshservice, Freshdesk, ClickDesk, Zendesk Support.
- What are the top alternatives to ManageEngine ServiceDesk Plus?
- Top alternatives to ManageEngine ServiceDesk Plus include SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk.