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Promoter.io vs Trustmary Comparison

Last updated:

Promoter.io

4.5(40 reviews)

Starting at $100 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Promoter.io is NPS software for customer success and product teams that want to automate feedback analysis using machine learning to surface themes and trends across large response sets. It distributes surveys by email,…

View PricingRead Reviews

Trustmary

4.6(11 reviews)

Starting at $190 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Trustmary is a highly scalable and robust trust and reputation system for the web. The solutions adds an extra layer of trust to any e-commerce platform, online search engine, social network or even a personal blog. A us…

View PricingRead Reviews

Trustmary leads on user satisfaction with a 4.6-star rating across 11 reviews.

Spotsaas Analysis

Promoter.ioTrustmary

The core difference between Promoter.io and Trustmary lies in their target applications; Promoter.io focuses on streamlined NPS surveys with automated analysis, while Trustmary is designed for scalable feedback collection specifically in e-commerce and social platforms. Ideal buyers for Promoter.io are teams seeking quick insights with minimal setup, whereas Trustmary is best for small to medium businesses in online retail or social networks looking for an easy-to-use feedback tool.

- Best for streamlined NPS surveys - Automated analysis with machine learning - Minimal setup effort required - Ideal for small to medium businesses - Strong customer support - Price: $100

- Scalable NPS feedback collection - Focused on e-commerce and social platforms - Simple, low-complexity tool - Ideal for small to medium businesses - Automated feedback process - Price: $190

Promoter.io vs Trustmary — at a glance

FeaturePromoter.ioTrustmary
Rating4.5 / 54.6 / 5
Reviews4011
Starting price$100 /Month$190 /Month
Free trial Yes Yes
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryNPS SoftwareNPS Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud
APIAvailableAvailable
Support modesOnlineOnline
CertificationsSOC 2, GDPRGDPR
Data residencyUSUS

Key differences between Promoter.io and Trustmary

  • Pricing: Promoter.io starts at $100 /Month, while Trustmary starts at $190 /Month.
  • User satisfaction: Trustmary scores higher with a 4.6-star average.
  • Deployment: Promoter.io supports SaaS/Web/Cloud; Trustmary supports SaaS/Web/Cloud.

Promoter.io vs Trustmary — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

Promoter.io - NPS Software

Promoter.io

Migrated to Retently

Compare Retently
Compare Retently
Trustmary - NPS Software

Trustmary

(11)
Talk to an expert
Talk to an expert

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Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Promoter.io

Best for streamlined NPS surveys with automated analysis and strong support.

Choose if
  • You need quick, meaningful NPS insights with minimal setup effort.
  • Your team values automated machine learning analysis of survey results.
  • You want easy-to-use software with responsive customer support.
Consider alternatives if
  • Your company requires extensive native integrations beyond basic options.
  • You need highly flexible and low-cost survey customization features.

Trustmary

Best for scalable, automated NPS feedback in e-commerce and social platforms.

Choose if
  • You need a simple, low-complexity tool for automated NPS feedback collection.
  • Your business is a small to medium e-commerce, social network, or search engine platform.
  • You want trustworthy NPS scores verified via deeplinks and easy HubSpot integration.
Consider alternatives if
  • You require advanced widget customization for embedding on your website.
  • You need highly visual, customizable, and versatile reporting dashboards.

Promoter.io: Best for streamlined NPS surveys with automated analysis and strong support. Trustmary: Best for scalable, automated NPS feedback in e-commerce and social platforms.

Description

Promoter.io is NPS software for customer success and product teams that want to automate feedback analysis using machine learning to surface themes and trends across large response sets. It ... Read More about Promoter.io

Trustmary is a highly scalable and robust trust and reputation system for the web. The solutions adds an extra layer of trust to any e-commerce platform, online search engine, social ... Read More about Trustmary

Entry Level Pricing

  • Starts from $100
  • Starts from $190

Free Trial Availability

  • Free Trial available

SpotScore

What's this? ↗

9.3/10

9.4/10

User Ratings

Based on verified Spotsaas reviews

4.5

(40)

4.59

(11)

Best Company Size

Small BusinessMedium Business
Small BusinessMedium Business
Get pricing help
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Software Demo

Demo

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Step 1 of 4

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How do Promoter.io and Trustmary Compare on Features?

Total Features

19 Features

27 Features

Unique Features

No unique features

No unique features

Get Quote
Get Quote

Compare Promoter.io and Trustmary on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • $100
      • $190

      Pricing Plans

      • Not Available
      • Not Available

      Pricing Page

      Promoter.io pricing
      Trustmary pricing
      View detailed pricing
      View detailed pricing

      Other Details

      Organization Types supported

      • Large Enterprises
      • Medium Business
      • Small Business
      • Freelancers
      • Individuals
      • Large Enterprises
      • Medium Business
      • Small Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes
      —

      HIPAA

      ✗ No
      ✗ No

      GDPR

      ✓ Yes
      ✓ Yes

      ISO 27001

      ✗ No
      —

      Single Sign-On (SSO)

      ✓ Yes
      —

      Multi-Factor Auth (MFA)

      ✓ Yes
      —

      Data Encryption

      ✓ Yes
      —

      Data Residency

      🇺🇸 US
      🇺🇸 US

      Promoter.io User Reviews & Rating Comparison

      User Ratings

      4.5

      (based on 40 reviews)

      4.59

      (based on 11 reviews)

      Rating Distribution

      30

      8

      0

      1

      1

      9

      2

      0

      0

      0

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Overall positive sentiment highlights ease of use and strong customer support, tempered by concerns over pricing and feature limitations.

      What buyers like

      • Ease of use
      • Customer support
      • Automation of NPS analysis

      Common complaints

      • Pricing concerns
      • Limited flexibility and integrations

      Buyer sentiment

      Users generally express satisfaction with Trustmary’s ease of use, automation, and integration, though some desire more advanced features and visual customization.

      What buyers like

      • Ease of use
      • Automation of feedback collection
      • Integration with other platforms

      Common complaints

      • Limited widget features for website integration
      • Lack of visually appealing and versatile reporting options

      Pros and Cons

      • Easy to use platform with high NPS response rates

      • Intuitive interface with customizable inputs

      • Excellent and responsive customer support

      • Relatively high pricing for small user volumes

      • Limited flexibility and features at certain pricing tiers

      • Easy to use interface with ongoing improvements

      • Automated feedback collection ensuring no customer input is missed

      • Simple dashboard providing quick access to NPS and recommendations

      • Limited advanced features in website integration widgets

      • Output reports available only in limited, less visually appealing formats

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Read reviews
      Read reviews

      Used Promoter.io or Trustmary? Tell buyers what actually differs.

      Review Promoter.ioReview Trustmary

      List of Customers

      Customers

      Hatch

      Hatch

      Outdoorsy

      Outdoorsy

      Outdoor Voices

      Outdoor Voices

      Destia

      Destia

      Lumon

      Lumon

      Happyornot

      Happyornot

      Media and Screenshots

      Screenshots

      Promoter.io screenshot

      4 Screenshots

      No screenshots available.

      Videos

      video-0

      2 Videos

      video-0

      1 Videos

      Top Alternatives to Promoter.io and Trustmary in 2026

      Alternatives

      Customer.guru - NPS Software
      Customer.guru

      4.58

      Zonka Feedback - NPS Software
      Zonka Feedback

      4.95

      Startquestion - NPS Software
      Startquestion

      4.76

      Zonka Feedback - NPS Software
      Zonka Feedback

      4.95

      ClearlyRated - NPS Software
      ClearlyRated

      4.76

      FeedbackLink - NPS Software
      FeedbackLink
      Expand your shortlist

      Add another option to compare side by side

      Search by product name to compare pricing, fit, and buyer feedback in one view.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Promoter.io or Trustmary?
      Trustmary edges out the other on user ratings (4.6 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Promoter.io and Trustmary offer a free trial?
      Yes, both Promoter.io and Trustmary offer a free trial.
      What is the starting price of Promoter.io vs Trustmary?
      Promoter.io starts at $100 /Month. Trustmary starts at $190 /Month.
      What are the top alternatives to Promoter.io?
      Top alternatives to Promoter.io include Customer.guru, Zonka Feedback, Startquestion, YesInsights, Trustmary.
      What are the top alternatives to Trustmary?
      Top alternatives to Trustmary include Zonka Feedback, ClearlyRated, FeedbackLink, Promoter Ninja, GrowthScore.