OTRS vs Jitbit Helpdesk vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	OTRS (1) Get Quote Get Quote	Jitbit Helpdesk (82) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	OTRS is a help desk software that simplifies the whole help desk procedure and transforms it into a convenient and efficient process. It enables users to create various types of tickets or ... Read More	Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using ... Read More
Entry Level Pricing	Not Available	Starts from $24.92 , Billed Yearly
Free Trial Availability	No free trial	Free Trial available
Spotsaas Score	8.7/10	9.5/10
User Ratings	2.5 (93)	4.4 (106)
	Get Quote	Get Quote

Software Demo

Demo

How do OTRS, Jitbit Helpdesk, Zendesk Support and Zoho Desk Compare on Features?

Total Features	14 Features	16 Features
Unique Features
	Get Quote	Get Quote

What Do OTRS, Jitbit Helpdesk, Zendesk Support and Zoho Desk Cost?

Pricing Option
Starting From	Not Available	$24.92 , Billed Yearly
Pricing Plans	Not Available	Freelancer Get Started 1 agent Unlimited storage All the core features Show more + Startup Get Started 4 agents Unlimited storage All the core features Show more + Company Get Started 7 agents Unlimited storage All the core features Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

OTRS vs Jitbit Helpdesk vs Zendesk Support User Reviews & Rating Comparison

User Ratings	2.5 (based on 93 reviews)	4.4 (based on 106 reviews)
Rating Distribution	Excellent 0 Very Good 0 Good 0 Poor 0 Terible 1	Excellent 43 Very Good 33 Good 5 Poor 1 Terible 0
Expert's Review generated by AI	No Expert ai Review available for the product	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of OTRS	Pros and Cons of Jitbit Helpdesk
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	bemol Polk County Salvagnini	Adobe HP GE

Media and Screenshots

Screenshots	1 Screenshots	4 Screenshots
Videos	2 Videos	4 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Jitbit Helpdesk offers Free Trial, but OTRS does not.

OTRS is designed for Large Enterprises, Medium Business and Small Business.

Jitbit Helpdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

The starting price of Jitbit Helpdesk begins at $24.92/Month when Billed Yearly, while pricing details for OTRS are unavailable.

Some top alternatives to OTRS includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Freshdesk, HelpDesk, SysAid, osTicket, Jitbit Helpdesk, ReadyDesk, HelpdeskEddy, HESK, BoldDesk and ServiceNow Customer Service Management.

Some top alternatives to Jitbit Helpdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Apptivo, Teamwork Desk, HelpDesk, SysAid, ReadyDesk, AzureDesk, Help Desk Premier, BoldDesk and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

OTRS vs Jitbit Helpdesk vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

OTRS

Jitbit Helpdesk

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do OTRS, Jitbit Helpdesk, Zendesk Support and Zoho Desk Compare on Features?

Total Features

Unique Features

What Do OTRS, Jitbit Helpdesk, Zendesk Support and Zoho Desk Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

OTRS vs Jitbit Helpdesk vs Zendesk Support User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of OTRS

Pros and Cons of Jitbit Helpdesk

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure