Compare osTicket vs GLPI

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	osTicket (42) Get Quote Get Quote	GLPI (40) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps ... Read More	GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, ... Read More
Entry Level Pricing	Starts from $9	Not Available
Free Trial Availability	Free Trial available	Get Free Trial
Spotsaas Score	9.6/10	Not Available
User Ratings	4.3 (56)	4.7 (57)
	Get Quote	Get Quote

Software Demo

Demo

Features

Total Features	16 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$9	Not Available
Pricing Plans	Not Available	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.3 (based on 56 reviews)	4.7 (based on 57 reviews)
Rating Distribution	Excellent 31 Very Good 8 Good 2 Poor 0 Terible 1	Excellent 30 Very Good 10 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	No Expert ai Review available for the product	GLPI stands out as a highly customizable open-source IT asset and support ticket system that has garnered praise for its adaptability to varying needs. Users appreciate its comprehensive ticket ...Read more
Pros and Cons	No pros or cons available for the product	Highly customizable open-source IT asset management and support ticket system with a strong supporting community. Easy to use and customize, offering a complete ITSM solution. Excellent graphical interface with easy handling and reporting features. Provides project and contract management, automatic inventory, and deployment in multiple environments. Newcomers may find the richness of features and customizations overwhelming without proper support. Limited selection in the Marketplace may restrict access to advanced functionalities and connectors.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Jira 4.4 (17380 reviews) Wix 3.2 (13774 reviews) GitHub 4.6 (7709 reviews)	No Integration information available.

Customers

Customers	No Customers information available.	Airbus Habitat Doctolib

Media and Screenshots

Screenshots	11 Screenshots	4 Screenshots
Videos	1 Videos	4 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both osTicket and GLPI offer a Free Trial.

osTicket is designed for Individuals, Large Enterprises, Medium Business and Small Business.

GLPI is designed for Large Enterprises, Medium Business and Small Business.

The starting price of osTicket begins at $9/User/Month, while pricing details for GLPI are unavailable.

Some top alternatives to osTicket includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Jira Service Desk, Freshdesk, HelpDesk, SysAid, UVdesk, Jitbit Helpdesk, eStreamDesk, ReadyDesk, Spiceworks Help Desk, HESK, BoldDesk and GLPI.

Some top alternatives to GLPI includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, IBM Control Desk, osTicket, TOPdesk, Spiceworks Help Desk, iSupport Software, Richdesk and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare osTicket vs GLPI

osTicket

GLPI

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure