osTicket vs GLPI Comparison
osTicket
Starting at $9 /User/Month
- Free Trial
- Individuals
- Large Enterprises
osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps departments deliver excellent service—al…
GLPI
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration,…
GLPI leads on user satisfaction with a 4.7-star rating across 57 reviews.
osTicket vs GLPI — at a glance
| Feature | osTicket | GLPI |
|---|---|---|
| Rating | 4.3 / 5 | 4.7 / 5 |
| Reviews | 56 | 57 |
| Starting price | $9 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Individuals, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Help Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Installed - Windows, Installed - Mac |
| API | Available | — |
| Support modes | Business Hours, Online | Online |
| Certifications | GDPR | GDPR |
| Data residency | US | — |
Key differences between osTicket and GLPI
- Pricing: osTicket starts at $9 /User/Month. GLPI pricing is not publicly listed.
- Target audience: osTicket is built for Individuals and Large Enterprises, while GLPI targets Large Enterprises and Medium Business.
- User satisfaction: GLPI scores higher with a 4.7-star average.
- Deployment: osTicket supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; GLPI supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows, Installed - Mac.
osTicket vs GLPI — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for small businesses needing customizable, cost-effective help desk software.
- You have in-house technical resources to customize and maintain the system.
- You want an open source help desk with robust core ticketing features.
- You need enterprise-level SLA management and auto-response capabilities without high licensing costs.
- Your organization lacks technical expertise for setup and ongoing customization.
- You require advanced enterprise features out-of-the-box without any customization.
Best for customizable IT asset and service management in mid-to-large companies.
- You need a flexible, open-source platform with strong IT asset and ticket management.
- Your organization requires integrated project, financial, and configuration management capabilities.
- Your IT team values an intuitive interface with robust reporting and analytics features.
- Your organization lacks dedicated IT support staff or minimal IT infrastructure.
- You require extensive marketplace integrations and advanced out-of-the-box connectors.
osTicket: Best for small businesses needing customizable, cost-effective help desk software. GLPI: Best for customizable IT asset and service management in mid-to-large companies.
Description | osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps ... Read More about osTicket | GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, ... Read More about GLPI |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.6/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 5-200 employeesSmall Business | 50-500 employees500+ employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Free and Open Source: Ideal for budget-conscious organizations, osTicket offers a feature-rich solution without the high licensing fees associated with commercial alternatives.
- Customizable and Developer-Friendly: Users can tailor the system to their needs through source code access, making it ideal for organizations with in-house development resources.
- Robust Core Features for Ticketing: Includes SLA management, custom forms, auto-responses, and internal notes—sufficient for managing most basic to intermediate support operations.
- Streamlined Asset Management: With GLPI, we can effortlessly track and manage all IT assets in one centralized system. This not only enhances visibility but also reduces the time spent searching for information.
- Improved Incident Management: When issues arise, GLPI enables our teams to quickly log, prioritize, and resolve incidents. This proactive approach helps us maintain service quality and improve user satisfaction.
- Powerful Reporting and Analytics: By leveraging GLPI's robust reporting features, we can gain valuable insights into our IT operations. This data-driven approach allows us to make informed decisions that align with our strategic goals.
Best fit
- 5 – 200 employees
- Education, Nonprofits, Local Government, Manufacturing, Small IT Firms
- IT Administrator, Technical Support Lead, Help Desk Manager, Systems Analyst, Customer Support Coordinator, Network Administrator
- 50 to 500 employees.
- IT Management, Education, Healthcare, Manufacturing, Retail, Nonprofit, and Telecommunications.
- IT Managers, Help Desk Technicians, System Administrators, Network Administrators, and Support Staff.
Reasons buyers look elsewhere
- osTicket’s UI, while functional, may feel outdated or less intuitive compared to modern help desk tools, leading to a steeper learning curve for new users.
- Unlike many cloud-based help desk solutions, osTicket does not offer an official mobile app, limiting support flexibility for agents on the go.
- osTicket primarily supports email and web form-based ticketing. It lacks built-in social media, SMS, or chat integrations without third-party extensions or custom development.
- Users may seek alternatives to GLPI due to its complex interface, which can pose a steep learning curve for new users, hindering productivity and efficient ticket management for IT teams.
- Organizations requiring seamless integration with other software solutions might find GLPI lacking, as it may not support certain modern applications or services essential for their workflow.
- Some users may experience performance issues with GLPI, particularly in larger environments, prompting them to consider more robust alternatives that can handle high volumes of data and user activity without lag.
Software Demo
Demo |
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How do osTicket and GLPI Compare on Features?
Total Features | 16 Features | 0 Features |
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Unique Features | No unique features | No features |
Get Quote | Get Quote |
Compare osTicket and GLPI on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
GDPR | ✓ Yes | ✓ Yes |
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Single Sign-On (SSO) | ✗ No | ✓ Yes |
Multi-Factor Auth (MFA) | ✗ No | — |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | — |
osTicket User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users appreciate osTicket's cost-effectiveness and customization capabilities but note the need for technical expertise to fully leverage the platform. What buyers like
Common complaints
| Buyer sentiment Overall, users praise GLPI for its customization, comprehensive ITSM features, and ease of use, while noting some challenges with complexity and marketplace limitations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Airbus  Habitat  Doctolib |
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Media and Screenshots
Screenshots |  11 Screenshots |  4 Screenshots |
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Videos |  1 Videos |  4 Videos |
Top Alternatives to osTicket and GLPI in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, osTicket or GLPI?
- GLPI edges out the other on user ratings (4.7 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do osTicket and GLPI offer a free trial?
- Yes, both osTicket and GLPI offer a free trial.
- What is the starting price of osTicket vs GLPI?
- osTicket starts at $9 /User/Month. GLPI starts at Contact for pricing.
- What are the top alternatives to osTicket?
- Top alternatives to osTicket include Zoho Desk, Freshservice, Jira Service Desk, Freshdesk, Zendesk Support.
- What are the top alternatives to GLPI?
- Top alternatives to GLPI include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.