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osTicket vs GLPI - Which Help Desk Software Platform Is Better in July 2025?

osTicket - Help Desk Software
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GLPI - Service Desk Software
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TL;DR - Quick Comparison Summary

Description

osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps ... Read More

GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, ... Read More

Entry Level Pricing

  • Starts from $9
  • Not Available

Free Trial Availability

  • Free Trial available

Spotsaas Score

9.6/10

Not Available

User Ratings

4.3

(56)

4.7

(57)
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Software Demo

Demo

How do osTicket and GLPI Compare on Features?

Total Features

16 Features

0 Features

Unique Features

    No features

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    What Do osTicket and GLPI Cost?

    Pricing Option

        Starting From

        • $9
        • Not Available

        Pricing Plans

        • Not Available
        • Not Available

        Pricing Page

        osticket pricingglpi pricing

        Other Details

        Organization Types supported

        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Not Available
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        osTicket User Reviews & Rating Comparison

        User Ratings

        Rating Distribution

        Excellent

        31

        Very Good

        8

        Good

        2

        Poor

        0

        Terible

        1

        Excellent

        30

        Very Good

        10

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        No Expert ai Review available for the product

        GLPI stands out as a highly customizable open-source IT asset and support ticket system that has garnered praise for its adaptability to varying needs. Users appreciate its comprehensive ticket ...Read more

        Pros and Cons

        Pros and Cons of osTicket

        Pros and Cons of GLPI

        • Highly customizable open-source IT asset management and support ticket system with a strong supporting community.

        • Easy to use and customize, offering a complete ITSM solution.

        • Excellent graphical interface with easy handling and reporting features.

        • Provides project and contract management, automatic inventory, and deployment in multiple environments.

        • Newcomers may find the richness of features and customizations overwhelming without proper support.

        • Limited selection in the Marketplace may restrict access to advanced functionalities and connectors.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        No Customers information available.

        Airbus

        Airbus

        Habitat

        Habitat

        Doctolib

        Doctolib

        Media and Screenshots

        Screenshots

        Custom Fields screenshot

        11 Screenshots

        Assests

        4 Screenshots

        Videos

        video-0

        1 Videos

        video-0

        4 Videos

        Top Alternatives to osTicket and GLPI in 2025

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both osTicket and GLPI offer a Free Trial.

        osTicket is designed for Individuals, Large Enterprises, Medium Business and Small Business.

        GLPI is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of osTicket begins at $9/User/Month, while pricing details for GLPI are unavailable.

        Some top alternatives to osTicket includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Jira Service Desk, Freshdesk, HelpDesk, SysAid, UVdesk, Jitbit Helpdesk, eStreamDesk, ReadyDesk, Spiceworks Help Desk, HESK, BoldDesk and GLPI.

        Some top alternatives to GLPI includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, IBM Control Desk, osTicket, TOPdesk, Spiceworks Help Desk, iSupport Software, Richdesk and Scopedesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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