Opsgenie vs Rootly vs Incident.io Comparison
Opsgenie
Starting at $9 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's solutions are highly customizable…
Rootly
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Rootly, the ultimate Quick Incident Manager, streamlines the process of handling PagerDuty alerts for rapid response to incidents. It seamlessly integrates with tools like Slack, automatically involving all relevant team…
Incident.io
Starting at $16 /User/Month
- Large Enterprises
- Medium Business
Incident.io is a Slack-integrated incident response platform designed for companies experiencing rapid growth. Our platform makes it easy to manage events that can disrupt daily business operations, from infrastructure o…
Opsgenie leads on user satisfaction with a 4.5-star rating across 213 reviews.
Opsgenie vs Rootly vs Incident.io — at a glance
| Feature | Opsgenie | Rootly | Incident.io |
|---|---|---|---|
| Rating | 4.5 / 5 | — | 4.8 / 5 |
| Reviews | 213 | — | 22 |
| Starting price | $9 /User/Month | Contact for pricing | $16 /User/Month |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Incident Management Software | Incident Management Software | Incident Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, GDPR | SOC 2, GDPR |
| Data residency | Global | US | US |
Key differences between Opsgenie and Rootly
- Pricing: Opsgenie starts at $9 /User/Month. Rootly pricing is not publicly listed.
- Free trial: Opsgenie offers a free trial; Rootly does not.
- Deployment: Opsgenie supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Rootly supports SaaS/Web/Cloud.
Compare Opsgenie vs Rootly vs Incident.io — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Incident Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for customizable, automated incident alerting and on-call scheduling.
- You need highly customizable alerting with multi-channel notifications (SMS, call, email).
- Your team requires automated incident workflows to reduce manual alert management.
- You have dedicated on-call engineers or SREs in mid to large-sized organizations.
- Your team lacks dedicated incident response roles or is new to incident management.
- You require extensive third-party app integrations and a large marketplace ecosystem.
Best for Slack-integrated, automated incident response with customizable workflows.
- You need seamless PagerDuty and Slack integration for incident alerts.
- Your team requires automated, rapid involvement of relevant responders.
- You want flexible, customizable incident management workflows within Slack.
- Your organization does not use Slack or PagerDuty tools.
- You prefer simple alerting without complex workflow configurations.
Best for Slack-centric teams needing simple, scalable incident response automation.
- Your organization relies heavily on Slack for team communication and collaboration.
- You need a low-complexity, rapid setup incident management tool for growing tech teams.
- You want to automate manual incident response tasks to improve operational efficiency.
- Your team requires highly customizable or advanced incident management workflows.
- You need integrations beyond Slack or a broader marketplace of add-ons.
Opsgenie: Best for customizable, automated incident alerting and on-call scheduling. Rootly: Best for Slack-integrated, automated incident response with customizable workflows.
Description | Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's ... Read More about Opsgenie | Rootly, the ultimate Quick Incident Manager, streamlines the process of handling PagerDuty alerts for rapid response to incidents. It seamlessly integrates with tools like Slack, ... Read More about Rootly | Incident.io is a Slack-integrated incident response platform designed for companies experiencing rapid growth. Our platform makes it easy to manage events that can disrupt daily business ... Read More about Incident.io |
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Spotsaas ScoreWhat's this? ↗ | 9.0/10 | 8.3/10 | 7.8/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 51-500 employees500+ employees | 51-500 employees500+ employees | 51-500 employees500+ employees |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |  Rootly has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Opsgenie, Rootly and Incident.io Compare on Features?
Total Features | 6 Features | 8 Features | 5 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote | Get Quote |
Compare Opsgenie, Rootly and Incident.io on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | — | — |
GDPR | ✓ Yes | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US | 🇺🇸 US |
Opsgenie vs Rootly User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally express strong satisfaction with Opsgenie's automation, notification flexibility, and on-call scheduling, though some find the feature set complex initially. What buyers like
Common complaints
| Buyer sentiment Insufficient user reviews available to determine overall sentiment. What buyers like
Common complaints
| Buyer sentiment Users highly value Incident.io for its Slack integration, ease of use, and automation capabilities, though some desire more advanced features and customization. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Looker | No Customers information available. |  Trainline  Loom  dbt Labs |
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Media and Screenshots
Screenshots |  4 Screenshots | No screenshots available. |  4 Screenshots |
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Videos |  4 Videos | No videos available. |  1 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Opsgenie or Rootly?
- Opsgenie edges out the other on user ratings (4.5 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Opsgenie and Rootly offer a free trial?
- Opsgenie offers a free trial. Rootly does not.
- What is the starting price of Opsgenie vs Rootly?
- Opsgenie starts at $9 /User/Month. Rootly starts at Contact for pricing.
- What are the top alternatives to Opsgenie?
- Top alternatives to Opsgenie include Freshservice, Jira Service Desk, PagerDuty, VictorOps, Amixr.
- What are the top alternatives to Rootly?
- Top alternatives to Rootly include Freshservice, PagerDuty, Amixr, AlertOps, Spike.sh.