NICE inContact CXone vs JustCall vs LiveOps Comparison
NICE inContact CXone
Starting at Contact for pricing
- Large Enterprises
- Medium Business
NICE CXone, the Contact Center Operations Suite from NICE offers a single platform that enables user to deploy effective real-time customer engagement across multiple channels. Improve performance, reduce costs, and stre…
JustCall
Starting at $20 /User/Month
- Large Enterprises
- Medium Business
The JustCall family of contact center software solutions provides everything needed to gain more insight into all aspects of the business, including systems integration, reporting, workforce management and analytics. Its…
LiveOps
Starting at Contact for pricing
- Large Enterprises
- Medium Business
LiveOps Contact Center Operations software helps agents resolve inbound customer service and sales issues faster. With LiveOps, user can provide exceptional customer service via phone, chat and social media. Improve qual…
JustCall leads on user satisfaction with a 4.5-star rating across 342 reviews.
NICE inContact CXone vs JustCall vs LiveOps — at a glance
| Feature | NICE inContact CXone | JustCall | LiveOps |
|---|---|---|---|
| Rating | 4.2 / 5 | 4.5 / 5 | 3.4 / 5 |
| Reviews | 2,553 | 342 | 5 |
| Starting price | Contact for pricing | $20 /User/Month | Contact for pricing |
| Free trial | No | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Contact Center Operations Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR | — |
| Data residency | Global | Global | US |
Key differences between NICE inContact CXone and JustCall
- Pricing: JustCall starts at $20 /User/Month. NICE inContact CXone pricing is not publicly listed.
- User satisfaction: JustCall scores higher with a 4.5-star average.
- Deployment: NICE inContact CXone supports SaaS/Web/Cloud; JustCall supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare NICE inContact CXone vs JustCall vs LiveOps — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Free PDF comparison
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Biggest differences
Start here before you go deeper into features.
Best for large contact centers needing scalable multi-channel engagement.
- You require a unified platform for managing multiple contact channels seamlessly.
- Your organization needs robust real-time performance monitoring and analytics.
- You operate a medium to large contact center with complex operational workflows.
- You are a very small business with minimal customer support needs.
- You want a simple, out-of-the-box solution with minimal setup and customization.
Best for mid-to-large contact centers needing unified operations and real-time analytics.
- You manage a contact center with 50+ employees requiring integrated workforce management and reporting.
- You need quick setup with easy access to real-time agent performance and trend insights.
- You want a single platform combining systems integration, analytics, and contact center operations.
- You are a freelancer or solo operator without a dedicated support team.
- Your team is very small or requires a simple, low-complexity solution.
Large Enterprises, Medium Business, Small Business
NICE inContact CXone: Best for large contact centers needing scalable multi-channel engagement. JustCall: Best for mid-to-large contact centers needing unified operations and real-time analytics.
Description | NICE CXone, the Contact Center Operations Suite from NICE offers a single platform that enables user to deploy effective real-time customer engagement across multiple channels. Improve ... Read More about NICE inContact CXone | The JustCall family of contact center software solutions provides everything needed to gain more insight into all aspects of the business, including systems integration, reporting, ... Read More about JustCall | LiveOps Contact Center Operations software helps agents resolve inbound customer service and sales issues faster. With LiveOps, user can provide exceptional customer service via phone, chat ... Read More about LiveOps |
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User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 51-500 employees500+ employees | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare NICE inContact CXone, JustCall and LiveOps on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  | Pricing information not available |
Other Details
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Platforms Supported |
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes | — |
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HIPAA | ✓ Yes | ✓ Yes | — |
GDPR | ✓ Yes | ✓ Yes | — |
ISO 27001 | ✓ Yes | ✗ No | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes | — |
Audit Logs | ✓ Yes | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global | 🇺🇸 US |
NICE inContact CXone vs JustCall User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate the platform's comprehensive features and scalability but note the complexity and pricing opacity as drawbacks. What buyers like
Common complaints
| Buyer sentiment Buyers generally appreciate the platform’s comprehensive features and ease of use but note concerns around pricing transparency and suitability for smaller teams. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed across 6 reviews, so it is worth reviewing the tradeoffs closely. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots | No screenshots available. |  4 Screenshots | No screenshots available. |
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Videos |  4 Videos |  3 Videos |  1 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, NICE inContact CXone or JustCall?
- JustCall edges out the other on user ratings (4.5 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do NICE inContact CXone and JustCall offer a free trial?
- Neither NICE inContact CXone nor JustCall currently lists a free trial.
- What is the starting price of NICE inContact CXone vs JustCall?
- NICE inContact CXone starts at Contact for pricing. JustCall starts at $20 /User/Month.
- What are the top alternatives to NICE inContact CXone?
- Top alternatives to NICE inContact CXone include uContact, Dialpad Contact Center, Callision, CxEngage, ice Contact Center.
- What are the top alternatives to JustCall?
- Top alternatives to JustCall include CloudTalk, Call Center Studio, Aircall, Dialpad Contact Center, VCC Live.