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NICE inContact CXone vs Dialpad Contact Center vs VICIdial Comparison

Last updated:

NICE inContact CXone

4.2(2,553 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

NICE CXone, the Contact Center Operations Suite from NICE offers a single platform that enables user to deploy effective real-time customer engagement across multiple channels. Improve performance, reduce costs, and stre…

View PricingRead Reviews

Dialpad Contact Center

4.5(111 reviews)

Starting at $75 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and monitors customer satisfaction.…

View PricingRead Reviews

VICIdial

4.4(44 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

VICIdial is enterprise class contact center software that delivers an intuitive solution for small, medium, and large contact centers. VICIdial supports blended contact center operations and includes the tools you need t…

View PricingRead Reviews

Dialpad Contact Center leads on user satisfaction with a 4.5-star rating across 111 reviews.

NICE inContact CXone vs Dialpad Contact Center vs VICIdial — at a glance

FeatureNICE inContact CXoneDialpad Contact CenterVICIdial
Rating4.2 / 54.5 / 54.4 / 5
Reviews2,55311144
Starting priceContact for pricing$75 /User/MonthContact for pricing
Free trial No Yes No
Free version No No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryContact Center Operations SoftwareContact Center Operations SoftwareContact Center Operations Software
PlatformsSaaS/Web/CloudSaaS/Web/CloudSaaS/Web/Cloud, Mobile - Android, Mobile - iOS
APIAvailable——
Support modes24/7 (Live rep), Business Hours, OnlineOnline24/7 (Live rep), Business Hours, Online
CertificationsSOC 2, HIPAA, GDPR, ISO 27001SOC 2, HIPAA, GDPR—
Data residencyGlobalGlobalUS

Key differences between NICE inContact CXone and Dialpad Contact Center

  • Pricing: Dialpad Contact Center starts at $75 /User/Month. NICE inContact CXone pricing is not publicly listed.
  • Free trial: Dialpad Contact Center offers a free trial; NICE inContact CXone does not.
  • User satisfaction: Dialpad Contact Center scores higher with a 4.5-star average.
  • Deployment: NICE inContact CXone supports SaaS/Web/Cloud; Dialpad Contact Center supports SaaS/Web/Cloud.

Compare NICE inContact CXone vs Dialpad Contact Center vs VICIdial — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

NICE inContact CXone - Contact Center Operations Software

NICE inContact CXone

(699)
Talk to an expert
Talk to an expert
Dialpad Contact Center - Contact Center Operations Software

Dialpad Contact Center

(35)
Talk to an expert
Talk to an expert
VICIdial - Contact Center Operations Software

VICIdial

(40)
Talk to an expert
Talk to an expert

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

NICE inContact CXone

Best for large contact centers needing scalable multi-channel engagement.

Choose if
  • You require a unified platform for managing multiple contact channels seamlessly.
  • Your organization needs robust real-time performance monitoring and analytics.
  • You operate a medium to large contact center with complex operational workflows.
Consider alternatives if
  • You are a very small business with minimal customer support needs.
  • You want a simple, out-of-the-box solution with minimal setup and customization.

Dialpad Contact Center

Best for AI-driven coaching and global collaboration in contact centers.

Choose if
  • You need AI-powered insights to enhance agent coaching and performance tracking.
  • Your contact center requires simplified monitoring of customer satisfaction and best practices adherence.
  • Your organization operates a medium to large contact center with global teams needing collaboration.
Consider alternatives if
  • You are a very small business with minimal call volume and no dedicated contact center team.
  • You require transparent, publicly available pricing and a simple setup process for smaller teams.

VICIdial

Best for enterprise contact centers needing customizable, blended telephony solutions.

Choose if
  • You require a highly customizable, open-source contact center platform.
  • Your operations involve both inbound and outbound blended call handling.
  • You need advanced IVR configuration and detailed call center performance monitoring.
Consider alternatives if
  • Your team lacks technical expertise to manage complex self-hosted software.
  • You prefer a simple, out-of-the-box cloud SaaS solution with transparent pricing.

NICE inContact CXone: Best for large contact centers needing scalable multi-channel engagement. Dialpad Contact Center: Best for AI-driven coaching and global collaboration in contact centers.

Description

NICE CXone, the Contact Center Operations Suite from NICE offers a single platform that enables user to deploy effective real-time customer engagement across multiple channels. Improve ... Read More about NICE inContact CXone

Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and ... Read More about Dialpad Contact Center

VICIdial is enterprise class contact center software that delivers an intuitive solution for small, medium, and large contact centers. VICIdial supports blended contact center operations ... Read More about VICIdial

Entry Level Pricing

  • Not Available
  • Starts from $75
  • Not Available

Free Trial Availability

  • No free trial
  • No free trial

User Ratings

Based on verified Spotsaas reviews

4.2

(2553)

4.5

(111)

4.4

(44)

Best Company Size

51-500 employees500+ employees
Medium BusinessLarge Enterprises
51-500 employees500+ employees
Get pricing help
Get pricing help
Get pricing help

Software Demo

Demo

No software demo available

Dialpad Contact Center has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

Need a second opinion?

Get shortlist help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

Compare NICE inContact CXone, Dialpad Contact Center and VICIdial on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • Not Available
        • $75
        • Not Available

        Pricing Plans

        • Not Available
        • Not Available
        • Not Available

        Pricing Page

        Pricing information not available

        Dialpad Contact Center pricing

        Pricing information not available

        View detailed pricing
        View detailed pricing
        View detailed pricing

        Other Details

        Organization Types supported

        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Not Available
        • Not Available
        Get help choosing
        Get help choosing
        Get help choosing

        Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        ✓ Yes
        ✓ Yes
        —

        HIPAA

        ✓ Yes
        ✓ Yes
        —

        GDPR

        ✓ Yes
        ✓ Yes
        —

        ISO 27001

        ✓ Yes
        —
        —

        Single Sign-On (SSO)

        ✓ Yes
        ✓ Yes
        —

        Multi-Factor Auth (MFA)

        ✓ Yes
        ✓ Yes
        —

        Data Encryption

        ✓ Yes
        ✓ Yes
        —

        Audit Logs

        ✓ Yes
        ✓ Yes
        —

        Data Residency

        🌐 Global
        🌐 Global
        🇺🇸 US

        NICE inContact CXone vs Dialpad Contact Center User Reviews & Rating Comparison

        User Ratings

        4.2

        (based on 2553 reviews)

        4.5

        (based on 111 reviews)

        4.4

        (based on 44 reviews)

        Rating Distribution

        329

        260

        66

        25

        19

        31

        3

        0

        1

        0

        28

        6

        3

        3

        0

        Spotsaas Editor’s POV generated by AI

        Buyer sentiment

        Users generally appreciate the platform's comprehensive features and scalability but note the complexity and pricing opacity as drawbacks.

        What buyers like

        • Multi-channel support
        • Real-time analytics
        • Scalability

        Common complaints

        • Complex setup
        • Pricing transparency

        Buyer sentiment

        Overall positive sentiment highlights Dialpad Contact Center's AI capabilities and collaboration features, with some concerns about pricing transparency and setup complexity.

        What buyers like

        • AI-powered coaching and analytics
        • Improved customer satisfaction tracking
        • Enhanced team collaboration

        Common complaints

        • Opaque pricing structure
        • Complex setup process

        Buyer sentiment

        Users appreciate VICIdial's robust feature set and customization but note the complexity and technical demands of deployment.

        What buyers like

        • Feature richness
        • Customizability
        • Integration capabilities

        Common complaints

        • Complex setup
        • Technical support challenges

        Pros and Cons

        • Comprehensive multi-channel customer engagement capabilities

        • Strong real-time performance monitoring and analytics

        • Scalable platform suitable for large and medium enterprises

        • Pricing is quotation-based and not publicly transparent

        • Implementation and setup can be complex and time-consuming

        • AI-powered customer intelligence enhances coaching and performance tracking

        • Simplifies monitoring of customer satisfaction and adherence to best practices

        • Supports global collaboration across contact center teams

        • Pricing details are not publicly available, requiring sales engagement

        • May be complex to set up for smaller teams without dedicated resources

        • Supports blended inbound and outbound contact center operations

        • Includes tools for IVR configuration and call center performance monitoring

        • Open-source nature allows extensive customization and integration

        • Requires technical expertise to deploy and maintain

        • Lacks transparent pricing due to open-source model

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Read reviews
        Read reviews
        Read reviews

        List of Customers

        Customers

        No Customers information available.

        Wework

        Wework

        UBER

        UBER

        TED

        TED

        No Customers information available.

        Media and Screenshots

        Screenshots

        No screenshots available.

        Dialpad Contact Center

        3 Screenshots

        Admin Summary

        10 Screenshots

        Videos

        video-0

        4 Videos

        No videos available.

        video-0

        2 Videos

        Alternatives

        Alternatives

        uContact - Call Center Software
        uContact

        4.9

        Dialpad Contact Center - Contact Center Operations Software
        Dialpad Contact Center

        4.5

        Callision - Contact Center Operations Software
        Callision
        Call Center Studio - Call Center Software
        Call Center Studio

        4.7

        UJET - Contact Center Operations Software
        UJET

        4.7

        Zultys MXIE - Contact Center Operations Software
        Zultys MXIE

        3.9

        Dialer360 - Call Center Software
        Dialer360

        3.8

        PrimoDialler - Call Center Software
        PrimoDialler
        Novanet Cloud Contact Center - Call Center Software
        Novanet Cloud Contact Center
        Expand your shortlist

        Add another option to compare side by side

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, NICE inContact CXone or Dialpad Contact Center?
        Dialpad Contact Center edges out the other on user ratings (4.5 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
        Do NICE inContact CXone and Dialpad Contact Center offer a free trial?
        Dialpad Contact Center offers a free trial. NICE inContact CXone does not.
        What is the starting price of NICE inContact CXone vs Dialpad Contact Center?
        NICE inContact CXone starts at Contact for pricing. Dialpad Contact Center starts at $75 /User/Month.
        What are the top alternatives to NICE inContact CXone?
        Top alternatives to NICE inContact CXone include uContact, Dialpad Contact Center, Callision, CxEngage, ice Contact Center.
        What are the top alternatives to Dialpad Contact Center?
        Top alternatives to Dialpad Contact Center include Call Center Studio, UJET, Zultys MXIE, Callision, Voximplant Kit.

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