ngSurvey vs Customer.guru Comparison
ngSurvey
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ngSurvey—Online Survey/ Feedback/ Polling Software is a web-based application for collecting, analyzing and reporting on survey data. Its features include multiple question types, questionnaire and question set publishin…
Customer.guru
Starting at $50 /Month
- Free Trial
- Large Enterprises
- Medium Business
Customer.guru is an NPS tracking tool used by SaaS founders and small customer success teams to embed Net Promoter Score surveys in transactional emails and monitor customer loyalty trends over time. It automates survey…
Customer.guru leads on user satisfaction with a 4.6-star rating across 13 reviews.
ngSurvey vs Customer.guru — at a glance
| Feature | ngSurvey | Customer.guru |
|---|---|---|
| Rating | 4.3 / 5 | 4.6 / 5 |
| Reviews | 31 | 13 |
| Starting price | Contact for pricing | $50 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Survey/ User Feedback Software | NPS Software |
| Platforms | SaaS/Web/Cloud, Installed - Windows | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Business Hours, Online | Online |
| Certifications | — | GDPR |
| Data residency | US | Global |
Key differences between ngSurvey and Customer.guru
- Pricing: Customer.guru starts at $50 /Month. ngSurvey pricing is not publicly listed.
- User satisfaction: Customer.guru scores higher with a 4.6-star average.
- Deployment: ngSurvey supports SaaS/Web/Cloud, Installed - Windows; Customer.guru supports SaaS/Web/Cloud.
ngSurvey vs Customer.guru — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Survey/ User Feedback Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for small to medium businesses needing simple, effective NPS surveys.
- You want quick, easy survey setup with a user-friendly interface.
- You need to track customer satisfaction and product feedback efficiently.
- You prefer cost-effective NPS surveys integrated seamlessly into email campaigns.
- Your enterprise requires extensive survey customization and complex integrations.
- You need advanced customer outreach beyond basic survey distribution.
ngSurvey typically suits Large Enterprises and Medium Business. Customer.guru tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ngSurvey—Online Survey/ Feedback/ Polling Software is a web-based application for collecting, analyzing and reporting on survey data. Its features include multiple question types, ... Read More about ngSurvey | Customer.guru is an NPS tracking tool used by SaaS founders and small customer success teams to embed Net Promoter Score surveys in transactional emails and monitor customer loyalty trends ... Read More about Customer.guru |
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Entry Level Pricing |
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Free Trial Availability | ||
SpotScoreWhat's this? ↗ | 8.3/10 | 9.1/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |  ngSurvey has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do ngSurvey and Customer.guru Compare on Features?
Total Features | 13 Features | 16 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare ngSurvey and Customer.guru on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
GDPR | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
ngSurvey User Reviews & Rating Comparison
User Ratings | 4.3 (based on 31 reviews) | |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 31 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use, effective NPS tracking, and good customer support, tempered by some limitations in customization and outreach features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Cisco  Samsung  IBM |
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Media and Screenshots
Screenshots |  2 Screenshots | No screenshots available. |
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Videos | No videos available. |  3 Videos |
Top Alternatives to ngSurvey and Customer.guru in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ngSurvey or Customer.guru?
- Customer.guru edges out the other on user ratings (4.6 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ngSurvey and Customer.guru offer a free trial?
- Yes, both ngSurvey and Customer.guru offer a free trial.
- What is the starting price of ngSurvey vs Customer.guru?
- ngSurvey starts at Contact for pricing. Customer.guru starts at $50 /Month.
- What are the top alternatives to ngSurvey?
- Top alternatives to ngSurvey include SurveyMonkey, SmartSurvey, QuestionPro, SurveySparrow, SurveyNuts.
- What are the top alternatives to Customer.guru?
- Top alternatives to Customer.guru include Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX.