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MyAlice vs ManageEngine ServiceDesk Plus - Which Help Desk Software Platform Is Better in July 2025?

MyAlice - Help Desk Software
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TL;DR - Quick Comparison Summary

Description

MyAlice is a help desk and customer support software that enables companies to easily centralize and manage customer support and IT requests. This help desk and customer support solution ... Read More

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More

Entry Level Pricing

  • Starts from $27 , Billed Yearly
  • Not Available

Free Trial Availability

  • Free Trial available
  • Free Trial available

Spotsaas Score

8.5/10

Not Available

User Ratings

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Software Demo

Demo

How do MyAlice and ManageEngine ServiceDesk Plus Compare on Features?

Total Features

13 Features

6 Features

Unique Features

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      What Do MyAlice and ManageEngine ServiceDesk Plus Cost?

      Pricing Option

          Starting From

          • $27 , Billed Yearly
          • Not Available

          Pricing Plans

          • Premium

            • $9 per Month billed Yearly

            • $12 per Month billed Monthly

            • Unlimited customers

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          • Enterprise

            • $27 per Month billed Yearly

            • $36 per Month billed Monthly

            • Includes features of Premium plan, plus

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          • Not Available

          Pricing Page

          myalice pricing

          Pricing information not available

          Other Details

          Organization Types supported

          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals

          Platforms Supported

          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)

          Modes of support

          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online

          API Support

          • Not Available
          • Available
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          MyAlice User Reviews & Rating Comparison

          User Ratings

          No reviews available for the product

          Rating Distribution

          No reviews available for the product

          Excellent

          88

          Very Good

          50

          Good

          10

          Poor

          1

          Terible

          1

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          List of Customers

          Customers

          Swag Kicks

          Swag Kicks

          Newme

          Newme

          Maybelline New York

          Maybelline New York

          ManageEngine ServiceDesk Plus_customers_0

          ManageEngine ServiceDesk Plus_customers_0

          ManageEngine ServiceDesk Plus_customers_1

          ManageEngine ServiceDesk Plus_customers_1

          ManageEngine ServiceDesk Plus_customers_2

          ManageEngine ServiceDesk Plus_customers_2

          Media and Screenshots

          Screenshots

          No screenshots available.

          ManageEngine ServiceDesk Plus Demo - Live dashboards

          16 Screenshots

          Videos

          video-0

          2 Videos

          video-0

          3 Videos

          Top Alternatives to MyAlice and ManageEngine ServiceDesk Plus in 2025

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both MyAlice and ManageEngine ServiceDesk Plus offer a Free Trial.

          MyAlice is designed for Large Enterprises, Medium Business and Small Business.

          ManageEngine ServiceDesk Plus is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of MyAlice begins at $27/Month when Billed Yearly, while pricing details for ManageEngine ServiceDesk Plus are unavailable.

          Some top alternatives to MyAlice includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, Jitbit Helpdesk, Desky, ReadyDesk, UseDesk, HelpdeskEddy, LabiDesk, AzureDesk, Max HelpDesk and BoldDesk.

          Some top alternatives to ManageEngine ServiceDesk Plus includes SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk, HelpDesk, ReadyDesk, Sitehelpdesk, Help Desk Premier and Scopedesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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