Mint Service Desk vs GLPI Comparison
Mint Service Desk
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Mint Service Desk is a cloud based customer service and desktop support software system for managing customer service related tasks like customer, tickets, tasks, time tracking, and calendar. It is a single platform with…
GLPI
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration,…
Mint Service Desk leads on user satisfaction with a 5.0-star rating across 20 reviews.
Mint Service Desk vs GLPI — at a glance
| Feature | Mint Service Desk | GLPI |
|---|---|---|
| Rating | 5.0 / 5 | 4.7 / 5 |
| Reviews | 20 | 30 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Installed - Windows, Installed - Mac |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | — | GDPR |
| Data residency | Global | — |
Key differences between Mint Service Desk and GLPI
- Free trial: GLPI offers a free trial; Mint Service Desk does not.
- User satisfaction: Mint Service Desk scores higher with a 5.0-star average.
- Deployment: Mint Service Desk supports SaaS/Web/Cloud; GLPI supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows, Installed - Mac.
Mint Service Desk vs GLPI — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Free PDF comparison
Download this Mint Service Desk vs GLPI comparison
Get the full side-by-side as a PDF — these picks plus the top Service Desk Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Mint Service Desk vs GLPI: Biggest differences
Start here before you go deeper into features.
Best for small to medium IT support teams needing simple, integrated cloud service desk.
- You want a cloud-based platform with easy access and low setup complexity.
- You need integrated tools like ticketing, time tracking, and calendar in one system.
- You prefer instant wizards to streamline daily support operations and save time.
- Your organization requires extensive customization beyond standard service desk features.
- You need an on-premise deployment or highly secure environment not supported by this tool.
Best for customizable IT asset and service management in mid-to-large companies.
- You need a flexible, open-source platform with strong IT asset and ticket management.
- Your organization requires integrated project, financial, and configuration management capabilities.
- Your IT team values an intuitive interface with robust reporting and analytics features.
- Your organization lacks dedicated IT support staff or minimal IT infrastructure.
- You require extensive marketplace integrations and advanced out-of-the-box connectors.
Mint Service Desk: Best for small to medium IT support teams needing simple, integrated cloud service desk. GLPI: Best for customizable IT asset and service management in mid-to-large companies.
Description | Mint Service Desk is a cloud based customer service and desktop support software system for managing customer service related tasks like customer, tickets, tasks, time tracking, and ... Read More about Mint Service Desk | GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, ... Read More about GLPI |
|---|---|---|
Free Trial Availability |
| |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | 50-500 employees500+ employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Asset Management: With GLPI, you can easily track and manage all IT assets in one centralized system. This improves visibility and reduces time spent searching for information.
- Improved Incident Management: When issues arise, GLPI lets our teams quickly log, prioritize, and resolve incidents. This approach helps us maintain service quality and improve user satisfaction.
- Reporting and Analytics: GLPI's reporting features provide insights into IT operations. This helps you make informed decisions aligned with your strategic goals.
Best fit
- 50 to 500 employees.
- IT Management, Education, Healthcare, Manufacturing, Retail, Nonprofit, and Telecommunications.
- IT Managers, Help Desk Technicians, System Administrators, Network Administrators, and Support Staff.
Reasons buyers look elsewhere
- Steep learning curve on setup and navigation slows initial deployment for IT teams unfamiliar with open-source ticketing platforms
- Limited native integrations with modern SaaS tools — teams needing Slack, Microsoft Teams, or Salesforce connectors often add separate middleware
- Performance degrades in environments with 500+ concurrent users or 100k+ ticket backlogs without significant server optimization
Software Demo
Demo |
|---|
Need a second opinion?
Get decision help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do Mint Service Desk and GLPI Compare on Features?
Total Features | 7 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Mint Service Desk and GLPI on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Pricing Plans |
|
|
Pricing Page |  |  |
Mint Service Desk vs GLPI: Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
Mint Service Desk vs GLPI Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
GDPR | — | ✓ Yes |
|---|---|---|
Single Sign-On (SSO) | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | — |
Mint Service Desk User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive user sentiment highlighting ease of use and integrated support features. What buyers like
Common complaints
| Buyer sentiment Overall, users praise GLPI for its customization, comprehensive ITSM features, and ease of use, while noting some challenges with complexity and marketplace limitations. What buyers like
Common complaints
|
Pros and Cons |
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product |
Mint Service Desk and GLPI Customers
Customers | No Customers information available. |  Airbus  Habitat  Doctolib |
|---|
Media and Screenshots
Screenshots |  5 Screenshots |  4 Screenshots |
|---|---|---|
Videos |  2 Videos |  4 Videos |
Top Alternatives to Mint Service Desk and GLPI in 2026
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Mint Service Desk or GLPI?
- Mint Service Desk edges out the other on user ratings (5.0 vs 4.7). That said, the best pick depends on your use case, so use the comparison tables above to evaluate each dimension.
- Do Mint Service Desk and GLPI offer a free trial?
- GLPI offers a free trial. Mint Service Desk does not.
- What is the starting price of Mint Service Desk vs GLPI?
- Mint Service Desk starts at Contact for pricing. GLPI starts at Contact for pricing.
- What are the top alternatives to Mint Service Desk?
- Top alternatives to Mint Service Desk include Scopedesk, Freshservice, Incident IQ, Richdesk, TechExcel ServiceWise.
- What are the top alternatives to GLPI?
- Top alternatives to GLPI include ServicePRO, Track-It, HaloITSM, Incident IQ, InvGate Service Desk.