ManageEngine ServiceDesk Plus vs TeamHeadquarters Comparison
ManageEngine ServiceDesk Plus
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organi…
TeamHeadquarters
Starting at $20 /User/Month
- Large Enterprises
- Medium Business
TeamHeadquarters is the foremost Help Desk Software for Windows computers. It manages tech-support tickets and service requests for companies of all sizes. User will be able to create service requests, track and update i…
ManageEngine ServiceDesk Plus leads on user satisfaction with a 4.2-star rating across 351 reviews.
SpotSaaS Analysis
ManageEngine ServiceDesk PlusTeamHeadquarters
The core difference lies in the pricing structure, with TeamHeadquarters offering a clear cost of $20, while ManageEngine ServiceDesk Plus lacks any listed pricing. Ideal buyers for ManageEngine ServiceDesk Plus might be organizations seeking a comprehensive IT service management solution, while TeamHeadquarters is suited for budget-conscious teams looking for straightforward project management tools.
- Comprehensive IT service management solution - Customizable workflows and automation - Incident and problem management features - Asset management capabilities - Integration with various IT tools - Suitable for larger organizations
- Budget-friendly pricing at $20 - Focus on project management and collaboration - User-friendly interface for teams - Time tracking and reporting features - Ideal for small to mid-sized teams - Integration with popular productivity tools
ManageEngine ServiceDesk Plus vs TeamHeadquarters — at a glance
| Feature | ManageEngine ServiceDesk Plus | TeamHeadquarters |
|---|---|---|
| Rating | 4.2 / 5 | 3.7 / 5 |
| Reviews | 351 | 6 |
| Starting price | Contact for pricing | $20 /User/Month |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Installed - Windows | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | HIPAA, GDPR | — |
| Data residency | US | US |
Key differences between ManageEngine ServiceDesk Plus and TeamHeadquarters
- Pricing: TeamHeadquarters starts at $20 /User/Month. ManageEngine ServiceDesk Plus pricing is not publicly listed.
- Free trial: ManageEngine ServiceDesk Plus offers a free trial; TeamHeadquarters does not.
- User satisfaction: ManageEngine ServiceDesk Plus scores higher with a 4.2-star average.
- Deployment: ManageEngine ServiceDesk Plus supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows; TeamHeadquarters supports SaaS/Web/Cloud.
ManageEngine ServiceDesk Plus vs TeamHeadquarters — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
ManageEngine ServiceDesk Plus typically suits Large Enterprises and Medium Business. TeamHeadquarters tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More about ManageEngine ServiceDesk Plus | TeamHeadquarters is the foremost Help Desk Software for Windows computers. It manages tech-support tickets and service requests for companies of all sizes. User will be able to create ... Read More about TeamHeadquarters |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do ManageEngine ServiceDesk Plus and TeamHeadquarters Compare on Features?
Total Features | 6 Features | 0 Features |
|---|---|---|
Unique Features | No unique features | No features |
Get Quote | Get Quote |
Compare ManageEngine ServiceDesk Plus and TeamHeadquarters on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✓ Yes | ✗ No |
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GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
ManageEngine ServiceDesk Plus User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 150 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 3 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  ManageEngine ServiceDesk Plus_customers_0  ManageEngine ServiceDesk Plus_customers_1  ManageEngine ServiceDesk Plus_customers_2 | No Customers information available. |
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Media and Screenshots
Screenshots |  16 Screenshots |  3 Screenshots |
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Videos |  3 Videos |  4 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ManageEngine ServiceDesk Plus or TeamHeadquarters?
- ManageEngine ServiceDesk Plus edges out the other on user ratings (4.2 vs 3.7). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ManageEngine ServiceDesk Plus and TeamHeadquarters offer a free trial?
- ManageEngine ServiceDesk Plus offers a free trial. TeamHeadquarters does not.
- What is the starting price of ManageEngine ServiceDesk Plus vs TeamHeadquarters?
- ManageEngine ServiceDesk Plus starts at Contact for pricing. TeamHeadquarters starts at $20 /User/Month.
- What are the top alternatives to ManageEngine ServiceDesk Plus?
- Top alternatives to ManageEngine ServiceDesk Plus include SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk.
- What are the top alternatives to TeamHeadquarters?
- Top alternatives to TeamHeadquarters include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Teamwork Desk.