ManageEngine ServiceDesk Plus vs EV Service Manager Comparison
ManageEngine ServiceDesk Plus
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organi…
EV Service Manager
Starting at Contact for pricing
- Large Enterprises
- Medium Business
EV Service Manager is an integrated system for managing customer support services. When a request comes in the ticket management system or customer portal, it is assigned to a technician who can log on and start working…
ManageEngine ServiceDesk Plus leads on user satisfaction with a 4.2-star rating across 351 reviews.
SpotSaaS Analysis
ManageEngine ServiceDesk PlusEV Service Manager
The core difference between ManageEngine ServiceDesk Plus and EV Service Manager lies in their specific functionalities tailored to IT service management versus broader enterprise service management needs. Ideal buyers for ManageEngine ServiceDesk Plus are IT teams looking for a comprehensive help desk solution, while EV Service Manager is suited for organizations seeking a more general service management platform.
- Comprehensive IT service management features - User-friendly interface for help desk operations - Customizable workflows and ticketing system - Integration with various IT tools and applications - Strong reporting and analytics capabilities - Suitable for IT departments of all sizes
- Focus on enterprise-wide service management - Flexible configuration for diverse service needs - Integration with existing enterprise systems - Emphasis on service quality and performance - User-friendly interface for various departments - Ideal for organizations with multiple service lines
ManageEngine ServiceDesk Plus vs EV Service Manager — at a glance
| Feature | ManageEngine ServiceDesk Plus | EV Service Manager |
|---|---|---|
| Rating | 4.2 / 5 | 3.9 / 5 |
| Reviews | 351 | 84 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Installed - Windows | SaaS/Web/Cloud, Installed - Windows |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | HIPAA, GDPR | — |
| Data residency | US | US |
Key differences between ManageEngine ServiceDesk Plus and EV Service Manager
- Free trial: ManageEngine ServiceDesk Plus offers a free trial; EV Service Manager does not.
- User satisfaction: ManageEngine ServiceDesk Plus scores higher with a 4.2-star average.
- Deployment: ManageEngine ServiceDesk Plus supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows; EV Service Manager supports SaaS/Web/Cloud, Installed - Windows.
ManageEngine ServiceDesk Plus vs EV Service Manager — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
ManageEngine ServiceDesk Plus typically suits Large Enterprises and Medium Business. EV Service Manager tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More about ManageEngine ServiceDesk Plus | EV Service Manager is an integrated system for managing customer support services. When a request comes in the ticket management system or customer portal, it is assigned to a technician ... Read More about EV Service Manager |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do ManageEngine ServiceDesk Plus and EV Service Manager Compare on Features?
Total Features | 6 Features | 0 Features |
|---|---|---|
Unique Features | No unique features | No features |
Get Quote | Get Quote |
Compare ManageEngine ServiceDesk Plus and EV Service Manager on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✓ Yes | — |
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GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
ManageEngine ServiceDesk Plus User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 150 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 82 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  ManageEngine ServiceDesk Plus_customers_0  ManageEngine ServiceDesk Plus_customers_1  ManageEngine ServiceDesk Plus_customers_2 |  Mcdonalds  AP  American Red Cross |
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Media and Screenshots
Screenshots |  16 Screenshots |  1 Screenshots |
|---|---|---|
Videos |  3 Videos |  3 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ManageEngine ServiceDesk Plus or EV Service Manager?
- ManageEngine ServiceDesk Plus edges out the other on user ratings (4.2 vs 3.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ManageEngine ServiceDesk Plus and EV Service Manager offer a free trial?
- ManageEngine ServiceDesk Plus offers a free trial. EV Service Manager does not.
- What is the starting price of ManageEngine ServiceDesk Plus vs EV Service Manager?
- ManageEngine ServiceDesk Plus starts at Contact for pricing. EV Service Manager starts at Contact for pricing.
- What are the top alternatives to ManageEngine ServiceDesk Plus?
- Top alternatives to ManageEngine ServiceDesk Plus include SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk.
- What are the top alternatives to EV Service Manager?
- Top alternatives to EV Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk.