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ManageEngine ServiceDesk Plus vs DEAR Inventory Comparison

Last updated:

ManageEngine ServiceDesk Plus

4.3(151 reviews)

Starting at Contact for pricing

  • Free Trial
  • Large Enterprises
  • Medium Business

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organi…

View PricingRead Reviews

DEAR Inventory

3.4(13 reviews)

Starting at $249 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

DEAR Inventory is an inventory management and barcode system designed for large and small businesses alike. It helps to track and organize the entire inventory using a modern interface and simple, intuitive steps. Whethe…

View PricingRead Reviews

ManageEngine ServiceDesk Plus leads on user satisfaction with a 4.3-star rating across 151 reviews.

ManageEngine ServiceDesk Plus vs DEAR Inventory — at a glance

FeatureManageEngine ServiceDesk PlusDEAR Inventory
Rating4.3 / 53.4 / 5
Reviews15113
Starting priceContact for pricing$249 /Month
Free trial Yes Yes
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryService Desk SoftwareInventory Management Software
PlatformsSaaS/Web/Cloud, Mobile - Android, Installed - WindowsSaaS/Web/Cloud, Mobile - Android, Mobile - iOS
APIAvailableAvailable
Support modes24/7 (Live rep), Business Hours, Online24/7 (Live rep), Online
CertificationsHIPAA, GDPRGDPR
Data residencyUSGlobal

Key differences between ManageEngine ServiceDesk Plus and DEAR Inventory

  • Pricing: DEAR Inventory starts at $249 /Month. ManageEngine ServiceDesk Plus pricing is not publicly listed.
  • User satisfaction: ManageEngine ServiceDesk Plus scores higher with a 4.3-star average.
  • Deployment: ManageEngine ServiceDesk Plus supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows; DEAR Inventory supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

ManageEngine ServiceDesk Plus vs DEAR Inventory — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

ManageEngine ServiceDesk Plus - Service Desk Software

ManageEngine ServiceDesk Plus

(150)
Talk to an expert
Talk to an expert
DEAR Inventory - Inventory Management Software

DEAR Inventory

(15)
Talk to an expert
Talk to an expert

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ManageEngine ServiceDesk Plus vs DEAR Inventory: Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

ManageEngine ServiceDesk Plus

Best for

Large Enterprises, Medium Business, Small Business

DEAR Inventory

Best for SMBs needing integrated, intuitive inventory and sales channel management.

Choose if
  • You run a small to medium retail or manufacturing business managing physical stock.
  • You require strong integration with CMS and multiple sales channels for unified tracking.
  • You want an intuitive interface with customizable reports and linked data continuity despite staff changes.
Consider alternatives if
  • You are an enterprise needing highly scalable, enterprise-grade inventory solutions.
  • You depend on robust RFID connectivity and real-time data accuracy for operations.

ManageEngine ServiceDesk Plus typically suits Large Enterprises and Medium Business. DEAR Inventory tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More about ManageEngine ServiceDesk Plus

DEAR Inventory is an inventory management and barcode system designed for large and small businesses alike. It helps to track and organize the entire inventory using a modern interface and ... Read More about DEAR Inventory

Entry Level Pricing

  • Not Available
  • Starts from $249

Free Trial Availability

  • Free Trial available

SpotScore

What's this? ↗

Not Available

9.2/10

User Ratings

Based on verified Spotsaas reviews

4.34

(151)

3.38

(13)

Best Company Size

—
Small BusinessMedium Business
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Software Demo

Demo

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Step 1 of 4

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How do ManageEngine ServiceDesk Plus and DEAR Inventory Compare on Features?

Total Features

6 Features

17 Features

Unique Features

No unique features

No unique features

Get Quote
Get Quote

Compare ManageEngine ServiceDesk Plus and DEAR Inventory on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • Not Available
      • $249

      Pricing Plans

      • Not Available
      • Not Available

      Pricing Page

      Pricing information not available

      DEAR Inventory pricing
      View detailed pricing
      View detailed pricing

      ManageEngine ServiceDesk Plus vs DEAR Inventory: Other Details

      Organization Types supported

      • Medium Business
      • Freelancers
      • Large Enterprises
      • Small Business
      • Individuals
      • Medium Business
      • Freelancers
      • Large Enterprises
      • Small Business
      • Individuals

      Platforms Supported

      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
      Get help choosing
      Get help choosing

      ManageEngine ServiceDesk Plus vs DEAR Inventory Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      HIPAA

      ✓ Yes
      ✗ No

      GDPR

      ✓ Yes
      ✓ Yes

      Single Sign-On (SSO)

      ✓ Yes
      —

      Multi-Factor Auth (MFA)

      ✓ Yes
      —

      Data Encryption

      ✓ Yes
      —

      Audit Logs

      ✓ Yes
      —

      Data Residency

      🇺🇸 US
      🌐 Global

      ManageEngine ServiceDesk Plus User Reviews & Rating Comparison

      User Ratings

      4.34

      (based on 151 reviews)

      3.38

      (based on 13 reviews)

      Rating Distribution

      88

      50

      10

      1

      1

      4

      6

      3

      0

      2

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyer sentiment is positive across 150 reviews, with strong overall satisfaction.

      What buyers like

      • Comprehensive IT tools
      • 24x7 monitoring
      • Advanced IT service management

      Common complaints

      • Can be overwhelming for new users
      • Requires ongoing maintenance
      • Higher cost for advanced features

      Buyer sentiment

      Users appreciate DEAR Inventory's integration capabilities and intuitive UI but express frustration over inconsistent data display, weak RFID connections, and slow performance.

      What buyers like

      • Integration with multiple platforms
      • Intuitive user interface
      • Linked data continuity

      Common complaints

      • Dashboard data inconsistencies
      • Poor customer support

      Pros and Cons

      • Offers a complete suite of IT management tools.

      • 24x7 monitoring ensures proactive issue resolution.

      • User-friendly interface simplifies complex IT tasks.

      • May be too complex for smaller teams.

      • Ongoing maintenance is necessary for optimal performance.

      • Strong integration with CMS and channel sales management platforms

      • Linked data continuity that supports employee turnover without loss of tracking

      • Intuitive user interface with customizable reporting tools

      • Inconsistent data presentation on dashboards causing confusion

      • Weak RFID connectivity impacting operational reliability

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Read reviews
      Read reviews

      Used ManageEngine ServiceDesk Plus or DEAR Inventory? Tell buyers what actually differs.

      Review ManageEngine ServiceDesk PlusReview DEAR Inventory

      ManageEngine ServiceDesk Plus and DEAR Inventory Customers

      Customers

      ManageEngine ServiceDesk Plus_customers_0

      ManageEngine ServiceDesk Plus_customers_0

      ManageEngine ServiceDesk Plus_customers_1

      ManageEngine ServiceDesk Plus_customers_1

      ManageEngine ServiceDesk Plus_customers_2

      ManageEngine ServiceDesk Plus_customers_2

      No Customers information available.

      Media and Screenshots

      Screenshots

      ManageEngine ServiceDesk Plus Demo - Live dashboards

      16 Screenshots

      Account Mapping

      8 Screenshots

      Videos

      video-0

      3 Videos

      video-0

      3 Videos

      Top Alternatives to ManageEngine ServiceDesk Plus and DEAR Inventory in 2026

      Alternatives

      SolarWinds Service Desk - Service Desk Software
      SolarWinds Service Desk

      4.36

      Jira Service Desk - Service Desk Software
      Jira Service Desk

      4.17

      Symantec ServiceDesk - Service Desk Software
      Symantec ServiceDesk

      3.83

      Zoho Inventory - Inventory Management Software
      Zoho Inventory

      4.98

      Rutamsoft Inventory Management System - Inventory Management Software
      Rutamsoft Inventory Management System
      Finale Inventory - Inventory Management Software
      Finale Inventory

      4.66

      Expand your comparison

      Add another option to compare side by side

      Search by product name to compare pricing, fit, and buyer feedback in one view.

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, ManageEngine ServiceDesk Plus or DEAR Inventory?
      ManageEngine ServiceDesk Plus edges out the other on user ratings (4.3 vs 3.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do ManageEngine ServiceDesk Plus and DEAR Inventory offer a free trial?
      Yes, both ManageEngine ServiceDesk Plus and DEAR Inventory offer a free trial.
      What is the starting price of ManageEngine ServiceDesk Plus vs DEAR Inventory?
      ManageEngine ServiceDesk Plus starts at Contact for pricing. DEAR Inventory starts at $249 /Month.
      What are the top alternatives to ManageEngine ServiceDesk Plus?
      Top alternatives to ManageEngine ServiceDesk Plus include SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk.
      What are the top alternatives to DEAR Inventory?
      Top alternatives to DEAR Inventory include Zoho Inventory, Rutamsoft Inventory Management System, Finale Inventory, inFlow Inventory, CyberStockroom.