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LiveVox vs LiveOps Comparison

Last updated:

LiveVox

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

LiveVox is a leading software platform that facilitates 14 billion interactions yearly. Combining a range of powerful features, LiveVox ensures excellent customer and agent experiences. Our solution also incorporates adv…

LiveOps

3.4(5 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

LiveOps Contact Center Operations software helps agents resolve inbound customer service and sales issues faster. With LiveOps, user can provide exceptional customer service via phone, chat and social media. Improve qual…

LiveOps leads on user satisfaction with a 3.4-star rating across 5 reviews.

LiveVox vs LiveOps — at a glance

FeatureLiveVoxLiveOps
Rating3.4 / 5
Reviews5
Starting priceContact for pricingContact for pricing
Free trial No No
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryContact Center Operations SoftwareContact Center Operations Software
PlatformsSaaS/Web/Cloud, Mobile - iOSSaaS/Web/Cloud
API
Support modesOnlineOnline
CertificationsSOC 2
Data residencyGlobalUS

Key differences between LiveVox and LiveOps

  • Deployment: LiveVox supports SaaS/Web/Cloud, Mobile - iOS; LiveOps supports SaaS/Web/Cloud.

LiveVox vs LiveOps — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

LiveVox - Contact Center Operations Software
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Talk to an expert
LiveOps - Contact Center Operations Software
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Talk to an expert

Biggest differences

Start here before you go deeper into features.

LiveVox

Best for

Large Enterprises, Medium Business, Small Business

LiveOps

Best for

Large Enterprises, Medium Business, Small Business

LiveVox typically suits Large Enterprises and Medium Business. LiveOps tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

LiveVox is a leading software platform that facilitates 14 billion interactions yearly. Combining a range of powerful features, LiveVox ensures excellent customer and agent experiences. Our ... Read More about LiveVox

LiveOps Contact Center Operations software helps agents resolve inbound customer service and sales issues faster. With LiveOps, user can provide exceptional customer service via phone, chat ... Read More about LiveOps

Free Trial Availability

  • No free trial
  • No free trial

User Ratings

Based on verified Spotsaas reviews

3.4

(5)
Get pricing help
Get pricing help

Software Demo

Demo

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Compare LiveVox and LiveOps on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Pricing Plans

      • Not Available
      • Not Available

      Other Details

      Organization Types supported

      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Not Available
      • Not Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes

      HIPAA

      ✗ No

      Data Residency

      🌐 Global
      🇺🇸 US

      LiveVox User Reviews & Rating Comparison

      User Ratings

      No reviews available for the product

      Rating Distribution

      42

      28

      4

      0

      0

      1

      1

      3

      0

      1

      Spotsaas Editor’s POV generated by AI

      What buyers like

      • LiveVox is almost fully automated, enhancing productivity with daily job builds and constant improvements.
      • The platform is easy to use and integrates all communication channels, providing a seamless experience for consumers.
      • LiveVox offers state-of-the-art telephony solutions with omni-channel capabilities, transforming contact center services.

      Common complaints

      • Some users find the platform somewhat customizable but require more timeliness and support for completing requests.
      • Limited marketplace selection may restrict access to advanced functionalities for some users.

      Buyer sentiment

      Buyer sentiment is mixed across 6 reviews, so it is worth reviewing the tradeoffs closely.

      What buyers like

      • Fast issue resolution
      • Multi-channel support
      • User-friendly interface

      Common complaints

      • Limited customization options
      • Can be expensive for small teams
      • Integration challenges

      Pros and Cons

      • Supports high interaction volumes

      • Strong compliance features

      • Comprehensive omnichannel support

      • May be complex for new users

      • Training may be necessary

      • Offers a seamless multi-channel experience for customers.

      • Provides valuable insights to improve agent performance.

      • Redundancy management tools ensure smooth transitions.

      • Customization options may be limited for specific needs.

      • Integration with existing systems can be challenging.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      List of Customers

      Customers

      Paypal

      Paypal

      Patelco

      Patelco

      BECU

      BECU

      No Customers information available.

      Media and Screenshots

      Screenshots

      Next Generation Contact Platform

      1 Screenshots

      No screenshots available.

      Videos

      video-0

      3 Videos

      video-0

      1 Videos

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, LiveVox or LiveOps?
      LiveOps edges out the other on user ratings (3.4 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do LiveVox and LiveOps offer a free trial?
      Neither LiveVox nor LiveOps currently lists a free trial.
      What is the starting price of LiveVox vs LiveOps?
      LiveVox starts at Contact for pricing. LiveOps starts at Contact for pricing.
      What are the top alternatives to LiveVox?
      Top alternatives to LiveVox include Novanet Cloud Contact Center, Call Center Studio, NICE inContact CXone, Dialpad Contact Center, VCC Live.
      What are the top alternatives to LiveOps?
      Top alternatives to LiveOps include uContact, Call Center Studio, Dialpad Contact Center, VCC Live, Vonage Contact Center.

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