Lansweeper vs Freshservice Comparison
Lansweeper
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Lansweeper Web is a space where all of IT assets are gathered into one single location, including the software, hardware and network environment. With Lansweeper Web user will be able to instantly discover computers, the…
Freshservice
Starting at $19 /Agent/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
Lansweeper vs Freshservice — at a glance
| Feature | Lansweeper | Freshservice |
|---|---|---|
| Rating | 4.7 / 5 | 4.7 / 5 |
| Reviews | 22 | 934 |
| Starting price | Contact for pricing | $19 /Agent/Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | IT Asset Management Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, GDPR | SOC 2, GDPR, ISO 27001 |
| Data residency | US | Global |
Key differences between Lansweeper and Freshservice
- Pricing: Freshservice starts at $19 /Agent/Month. Lansweeper pricing is not publicly listed.
- Free trial: Freshservice offers a free trial; Lansweeper does not.
- Target audience: Lansweeper is built for Large Enterprises and Medium Business, while Freshservice targets Freelancers / Consultants and Large Enterprises.
- Deployment: Lansweeper supports SaaS/Web/Cloud; Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Lansweeper vs Freshservice — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most IT Asset Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Free PDF comparison
Download this Lansweeper vs Freshservice comparison
Get the full side-by-side as a PDF — these picks plus the top IT Asset Management Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Lansweeper vs Freshservice: Biggest differences
Start here before you go deeper into features.
Best for centralized IT asset discovery and compliance in medium to large enterprises.
- You need real-time discovery and tracking of computers, users, and software.
- Your organization requires built-in compliance reporting for audits.
- You manage IT assets in complex environments like healthcare, education, or manufacturing.
- You require mobile device or IoT asset management capabilities.
- Your team lacks technical expertise for initial setup and network discovery.
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
Lansweeper: Best for centralized IT asset discovery and compliance in medium to large enterprises. Freshservice: Best for quick, multi-channel IT service desk setup without complex infrastructure.
Description | Lansweeper Web is a space where all of IT assets are gathered into one single location, including the software, hardware and network environment. With Lansweeper Web user will be able to ... Read More about Lansweeper | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice |
|---|---|---|
Entry Level Pricing |
|
|
Free Trial Availability |
|
|
SpotScoreWhat's this? ↗ | 8.7/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50 to 5000 employeesMedium to Large Enterprises | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Asset Management: Lansweeper lets us discover and manage all IT assets across the network, providing real-time visibility into our hardware and software inventory. This helps us make informed decisions about upgrades and replacements.
- Improved Security: By identifying unauthorized devices and outdated software, Lansweeper strengthens security. This reduces risks and protects sensitive data from breaches.
- Simplified Compliance Reporting: Lansweeper's built-in reporting tools help you meet industry regulations. You can quickly generate reports that demonstrate your adherence to standards, saving time during audits.
Best fit
- 50 to 5,000 employees
- IT Services, Managed Service Providers (MSPs), Education, Healthcare, and Manufacturing
- IT Managers, Network Administrators, Systems Administrators, and Asset Managers
Reasons buyers look elsewhere
- Reporting features are limited compared to competitors — teams needing custom dashboards or advanced analytics typically add Tableau or Power BI
- UI complexity slows adoption — IT teams accustomed to simpler asset management tools like Snipe-IT or Tanium often switch for faster onboarding
- Performance degrades above 5,000+ devices — organizations managing large networks migrate to Qualys or Tenable for consistent speed at scale
Software Demo
Demo |  Lansweeper has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
|---|
Need a second opinion?
Get decision help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do Lansweeper and Freshservice Compare on Features?
Total Features | 5 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Lansweeper and Freshservice on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Starting From |
|
|
Pricing Plans |
|
|
Pricing Page |  |  |
Lansweeper vs Freshservice: Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
Lansweeper vs Freshservice Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
Lansweeper User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise Lansweeper for its comprehensive asset visibility, ease of use, and strong compliance features, while noting setup complexity and limited device coverage as drawbacks. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
|
Pros and Cons |
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Lansweeper and Freshservice Customers
Customers | No Customers information available. |  vroom  Cordant  Addison Lee |
|---|
Media and Screenshots
Screenshots | No screenshots available. |  7 Screenshots |
|---|---|---|
Videos | No videos available. |  4 Videos |
Top Alternatives to Lansweeper and Freshservice in 2026
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Lansweeper or Freshservice?
- Lansweeper and Freshservice are closely matched with equal user ratings of 4.7. The right choice depends on your team size, budget, and specific Service Desk Software needs.
- Do Lansweeper and Freshservice offer a free trial?
- Freshservice offers a free trial. Lansweeper does not.
- What is the starting price of Lansweeper vs Freshservice?
- Lansweeper starts at Contact for pricing. Freshservice starts at $19 /Agent/Month.
- What are the top alternatives to Lansweeper?
- Top alternatives to Lansweeper include AssetCloud, Device42, Asset Panda, CloudSphere, Snipe-IT.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include ALVAO Service Desk, Halo Service Desk, Alemba Service Manager, BMC Helix ITSM, TechExcel ServiceWise.