Jira Service Desk vs C2 ATOM - Which Service Desk Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Jira Service Desk (269) Get Quote Get Quote	C2 ATOM (27) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and ... Read More	C2 is a quick, easy to deploy service desk solution that offers cost-effective support for business. Offering a complete view of all the service requests that are being managed and ... Read More
Entry Level Pricing	Starts from $10	Starts from $50
Free Trial Availability	Get Free Trial	No free trial
User Ratings	4.1 (1068)	4.3 (53)
	Get Quote	Get Quote

Software Demo

Demo

What Do Jira Service Desk and C2 ATOM Cost?

Pricing Option
Starting From	$10	$50
Pricing Plans	Not Available	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

Jira Service Desk User Reviews & Rating Comparison

User Ratings	4.1 (based on 1068 reviews)	4.3 (based on 53 reviews)
Rating Distribution	Excellent 133 Very Good 109 Good 21 Poor 5 Terible 1	Excellent 12 Very Good 14 Good 1 Poor 0 Terible 0
Expert's Review generated by AI	No Expert ai Review available for the product	C2 ITSM has garnered enthusiastic feedback over the past year, and it's evident why users appreciate its strengths. One key highlight is its adaptability, allowing for easy customization to align ...Read more
Pros and Cons	Pros and Cons of Jira Service Desk	Pros and Cons of C2 ATOM Easy to configure and customize, adapting well to different business needs and processes. Efficient automation capabilities that optimize processes and increase productivity. Flexibility in managing IT tickets as well as requests from various service departments. Intuitive and user-friendly interface, making it accessible to a wide range of users. Occasional performance issues with more than 1000 tickets open per day leading to slower response times. Limited offerings in the Marketplace for additional apps and connectors, affecting the availability of advanced functionalities.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	Domino's Airbnb Square	No Customers information available.

Media and Screenshots

Screenshots	5 Screenshots	3 Screenshots
Videos	1 Videos	4 Videos

Top Alternatives to Jira Service Desk and C2 ATOM in 2025

Alternatives	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Jira Service Desk offers Free Trial, but C2 ATOM does not.

Jira Service Desk is designed for Large Enterprises, Medium Business and Small Business.

C2 ATOM is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Jira Service Desk Starts at $10One-Time Payment whereas for C2 ATOM Starts at $50/User/Month.

Some top alternatives to Jira Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Mint Service Desk, Symantec ServiceDesk, Freshdesk, HelpDesk, ReadyDesk, Milldesk, HESK, Scopedesk and GLPI.

Some top alternatives to C2 ATOM includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, Micro Focus Service Manager, HelpDesk, TOPdesk, BoldDesk and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Jira Service Desk vs C2 ATOM - Which Service Desk Software Platform Is Better in July 2025?