Ivanti Service Manager vs Jira Service Desk vs BMC Helix ITSM Comparison
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. I…
Jira Service Desk
Starting at $20 /user/month
- Free Trial
- Large Enterprises
- Medium Business
Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and more. Jira Service Desk suppor…
BMC Helix ITSM
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk functionality. A single, comprehe…
Jira Service Desk leads on user satisfaction with a 4.1-star rating across 1,068 reviews.
Ivanti Service Manager vs Jira Service Desk vs BMC Helix ITSM — at a glance
| Feature | Ivanti Service Manager | Jira Service Desk | BMC Helix ITSM |
|---|---|---|---|
| Rating | 3.8 / 5 | 4.1 / 5 | 3.8 / 5 |
| Reviews | 386 | 1,068 | 856 |
| Starting price | Contact for pricing | $20 /user/month | Contact for pricing |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software | Service Desk Software |
| Integrations | — | 8+ apps | — |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | Online | Online | Online |
| Certifications | SOC 2 | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2 |
| Data residency | Global | Global | Global |
Key differences between Ivanti Service Manager and Jira Service Desk
- Pricing: Jira Service Desk starts at $20 /user/month. Ivanti Service Manager pricing is not publicly listed.
- User satisfaction: Jira Service Desk scores higher with a 4.1-star average.
- Deployment: Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Jira Service Desk supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac.
Compare Ivanti Service Manager vs Jira Service Desk vs BMC Helix ITSM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Free PDF comparison
Download this Ivanti Service Manager vs Jira Service Desk vs BMC Helix ITSM comparison
Get the full side-by-side as a PDF — these picks plus the top Service Desk Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Ivanti Service Manager typically suits Large Enterprises and Medium Business. Jira Service Desk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More about Ivanti Service Manager | Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and ... Read More about Jira Service Desk | Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk ... Read More about BMC Helix ITSM |
|---|---|---|---|
Entry Level Pricing |
|
|
|
Free Trial Availability |
|
| |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | — | 50–10,000+ | — |
Get pricing help | Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Knowledge-Centered Support: With native Confluence integration, Jira Service Management supports self-service through searchable knowledge bases. Users can resolve common issues independently, reducing ticket volume and improving satisfaction. Agents benefit from contextual knowledge suggestions while handling requests. Over time, this creates a more efficient support environment where documentation and service delivery reinforce each other.
- Flexible Automation & Workflow Control: The platform offers powerful automation rules, customizable request types, and SLA configurations. Teams can route tickets automatically, trigger notifications, escalate issues, and enforce response targets without manual effort. This flexibility allows organizations to model real-world service processes across IT, HR, and operations, helping teams scale support without increasing administrative overhead.
- Strong ITSM & DevOps Alignment: Jira Service Management bridges the gap between service desks and development teams. Incidents, bugs, and change requests can be linked directly to Jira issues, improving visibility and resolution speed. This tight connection supports DevOps practices by reducing handoff delays and ensuring service issues flow smoothly into engineering backlogs. Teams gain shared context, faster incident response, and better collaboration across technical and service functions.
No key benefits available yet.
Best fit
No best-fit guidance available yet.
- 50–10,000+
- Information technology, Software development, Finance, Healthcare, Telecommunications, Education, Retail
- IT manager, Service desk manager, DevOps engineer, Support lead, Operations manager, Systems administrator
No best-fit guidance available yet.
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Organizations without dedicated administrators may find ongoing configuration, permission management, and workflow tuning challenging. Alternatives with opinionated setups and faster out-of-the-box usability can feel easier to manage for less technical teams.
- Teams focused primarily on external customer support may choose alternatives designed around customer experience, live chat, and omnichannel engagement. Jira Service Management is optimized for internal service workflows rather than high-touch customer-facing support.
- Smaller teams or organizations with basic ticketing needs may prefer simpler service desk platforms. Jira Service Management’s configuration depth and administrative overhead can feel excessive when only basic request tracking and email-based support are required.
No alternatives guidance available yet.
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do Ivanti Service Manager, Jira Service Desk and BMC Helix ITSM Compare on Features?
Total Features | 0 Features | 8 Features | 0 Features |
|---|---|---|---|
Unique Features | No features | No unique features | No features |
Get Quote | Get Quote | Get Quote |
Compare Ivanti Service Manager, Jira Service Desk and BMC Helix ITSM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | |||
|---|---|---|---|
Starting From |
|
|
|
Pricing Plans |
|
|
|
Pricing Page | Pricing information not available |  | Pricing information not available |
Other Details
Organization Types supported |
|
|
|
|---|---|---|---|
Platforms Supported |
|
|
|
Modes of support |
|
|
|
API Support |
|
|
|
Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes | ✓ Yes |
|---|---|---|---|
HIPAA | ✗ No | ✓ Yes | ✗ No |
GDPR | — | ✓ Yes | — |
ISO 27001 | — | ✓ Yes | — |
Single Sign-On (SSO) | — | ✓ Yes | — |
Multi-Factor Auth (MFA) | — | ✓ Yes | — |
Data Encryption | — | ✓ Yes | — |
Audit Logs | — | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global | 🌐 Global |
Ivanti Service Manager vs Jira Service Desk User Reviews & Rating Comparison
User Ratings | |||
|---|---|---|---|
Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 269 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 278 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
|
Pros and Cons |
|
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
|---|
List of Customers
Customers |  Total Wine and More  SinClair Community College  AdventistHealth |  Domino's  Airbnb  Sony Music | No Customers information available. |
|---|
Media and Screenshots
Screenshots |  2 Screenshots |  5 Screenshots | No screenshots available. |
|---|---|---|---|
Videos |  2 Videos |  1 Videos |  4 Videos |
Alternatives
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Service Desk Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Ivanti Service Manager or Jira Service Desk?
- Jira Service Desk edges out the other on user ratings (4.1 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Ivanti Service Manager and Jira Service Desk offer a free trial?
- Yes, both Ivanti Service Manager and Jira Service Desk offer a free trial.
- What is the starting price of Ivanti Service Manager vs Jira Service Desk?
- Ivanti Service Manager starts at Contact for pricing. Jira Service Desk starts at $20 /user/month.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.
- What are the top alternatives to Jira Service Desk?
- Top alternatives to Jira Service Desk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Mint Service Desk, Symantec ServiceDesk.