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HubSpot CRM vs journy.io Comparison

Last updated:

HubSpot CRM

4.2(10,374 reviews)

Starting at $45 /Month

  • Free Trial
  • Individuals
  • Freelancers / Consultants

HubSpot CRM is our all-in-one sales, marketing, and customer communication software. Built from the ground up with a modern design inspired by our top-rated marketing and sales tools, HubSpot CRM provides everything you…

journy.io

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

journy.io is a SaaS growth platform designed to empower sales, customer success, marketing, and product teams with data-driven workflows that boost acquisition, retention, and expansion. Built for B2B and B2C software co…

HubSpot CRM leads on user satisfaction with a 4.2-star rating across 10,374 reviews.

HubSpot CRM vs journy.io — at a glance

FeatureHubSpot CRMjourny.io
Rating4.2 / 5
Reviews10,374
Starting price$45 /MonthContact for pricing
Free trial Yes No
Free version No No
Best forIndividuals, Freelancers / Consultants, Large EnterprisesLarge Enterprises, Medium Business, Small Business
CategoryCRM SoftwareCustomer Data Platform (CDP)
Integrations10+ apps
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - MacSaaS/Web/Cloud
APIAvailableAvailable
Support modes24/7 (Live rep), Business Hours, OnlineOnline
CertificationsSOC 2, HIPAA, GDPR, ISO 27001SOC 2
Data residencyUSGlobal

Key differences between HubSpot CRM and journy.io

  • Pricing: HubSpot CRM starts at $45 /Month. journy.io pricing is not publicly listed.
  • Free trial: HubSpot CRM offers a free trial; journy.io does not.
  • Target audience: HubSpot CRM is built for Individuals and Freelancers / Consultants, while journy.io targets Large Enterprises and Medium Business.
  • Deployment: HubSpot CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; journy.io supports SaaS/Web/Cloud.

HubSpot CRM vs journy.io — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

HubSpot CRM - CRM Software
Talk to an expert
Talk to an expert
journy.io - Customer Data Platform (CDP)
Talk to an expert
Talk to an expert

Free PDF comparison

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Biggest differences

Start here before you go deeper into features.

HubSpot CRM

Best for

Individuals, Freelancers / Consultants, Large Enterprises

journy.io

Best for

Large Enterprises, Medium Business, Small Business

HubSpot CRM typically suits Individuals and Freelancers / Consultants. journy.io tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

HubSpot CRM is our all-in-one sales, marketing, and customer communication software. Built from the ground up with a modern design inspired by our top-rated marketing and sales tools, ... Read More about HubSpot CRM

journy.io is a SaaS growth platform designed to empower sales, customer success, marketing, and product teams with data-driven workflows that boost acquisition, retention, and expansion. ... Read More about journy.io

Entry Level Pricing

  • Starts from $45 , Billed Yearly
  • Not Available

Free Trial Availability

  • No free trial

Spotsaas Score

What's this? ↗

9.1/10

7.4/10

User Ratings

Based on verified Spotsaas reviews

Best Company Size

1-1,000 employees
11–200 Employees
Get pricing help
Get pricing help

Where each option fits best

See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.

Based on buyer reviews and verified product data collected by Spotsaas.

Strengths

Key strengths

HubSpot CRM

  • Streamlined Communication: HubSpot CRM allows your team to centralize all customer interactions in one place, ensuring that everyone is on the same page and reducing the chances of miscommunication. You’ll find it easier to collaborate and respond to customer needs promptly.
  • User-Friendly Interface: Designed with simplicity in mind, HubSpot CRM enables users of all technical levels to navigate effortlessly. This means less training time for your staff and more focus on building relationships with clients.
  • Robust Analytics and Reporting: With its powerful analytics tools, you can gain valuable insights into sales performance and customer behavior. This data-driven approach helps you make informed decisions that can lead to increased conversions and revenue growth.

journy.io

  • Intelligent User Scoring: Automatically identifies Product-Qualified Leads (PQLs) and Accounts (PQAs) based on real-time usage data to prioritize outreach with precision.
  • Unified GTM Workflows: Brings sales, marketing, customer success, and product teams together under one data-driven platform, removing silos and improving collaboration.
  • No-Code Integration with GTM Tools: Offers point-and-click integrations with popular platforms—no SQL or developer support needed—making it accessible for non-technical teams.
Best fit

Best fit

HubSpot CRM

  • 1-1,000 employees
  • Martech, SaaS, Consulting, Sales Automation, Revtech
  • Sales Managers, Account Executives, Business Development Representatives, CRM Administrators

journy.io

  • 11–200 Employees
  • SaaS, EdTech, FinTech, Marketing Agencies, HealthTech, E-Commerce Platforms, HR Tech
  • Product Managers, Growth Marketers, Customer Success Managers, Revenue Operations Leads, Founders, Account Executives, Sales Development Representatives, Heads of Marketing
Watchouts

Reasons buyers look elsewhere

HubSpot CRM

  • Users might consider alternatives to HubSpot CRM due to budget constraints, as some businesses find it expensive, especially with advanced features.
  • Customization limitations can lead users to seek alternatives that offer more tailored solutions to fit unique business processes.
  • Some users may prefer a simpler interface or fewer features, prompting them to look for more user-friendly and straightforward CRM options.

journy.io

  • Some users opt for alternatives like Mixpanel or Amplitude for deeper product analytics and user behavior insights beyond what journy.io currently offers.
  • Marketing teams with heavy automation needs may choose platforms like Customer.io or ActiveCampaign for more robust email marketing workflows.
  • Companies looking for an all-in-one CRM with product insights may go with HubSpot or Zoho, avoiding the need for external data syncs.

Software Demo

Demo

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How do HubSpot CRM and journy.io Compare on Features?

Total Features

38 Features

8 Features

Unique Features

No unique features

No unique features

Get Quote
Get Quote

Compare HubSpot CRM and journy.io on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • $45 , Billed Yearly
      • Not Available

      Pricing Plans

      • Free Tools

        • Free Marketing tools

        • Free Sales tools

        • Free Service tools

        Show more +

      • Starter

        • Marketing Hub Starter

        • Includes 1,000 marketing contacts

        • Sales Hub Starter Includes 2 paid users

        Show more +

      • Professional

        • Includes features of Starter plan, plus

        • Marketing Hub Professional

        • Includes 2,000 marketing contacts

        Show more +

      • Browse all pricing plans
      • Not Available

      Pricing Page

      HubSpot CRM pricing
      journy.io pricing

      Other Details

      Organization Types supported

      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - iOS
      • Mobile - Android
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - iOS
      • Mobile - Android
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes
      ✓ Yes

      HIPAA

      ✓ Yes
      ✗ No

      GDPR

      ✓ Yes

      ISO 27001

      ✓ Yes

      Single Sign-On (SSO)

      ✓ Yes

      Multi-Factor Auth (MFA)

      ✓ Yes

      Data Encryption

      ✓ Yes

      Audit Logs

      ✓ Yes

      Data Residency

      🇺🇸 US
      🌐 Global

      HubSpot CRM User Reviews & Rating Comparison

      User Ratings

      No reviews available for the product

      Rating Distribution

      2104

      679

      84

      40

      233

      No reviews available for this product

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyer sentiment is positive across 3140 reviews, with strong overall satisfaction.

      What buyers like

      • Free plan available for small businesses, offering essential CRM functionality and a good starting point for startups.
      • Comprehensive integration with tools like Google Suite and seamless APIs, improving productivity and tracking.
      • Intuitive and user-friendly interface for contact and task management, even for individuals with limited technical knowledge.

      Common complaints

      • Expensive pricing structure with hidden costs for essential add-ons, making it a tough choice for small businesses.
      • Lack of flexibility in contracts, with annual commitments and limited trial periods causing dissatisfaction.
      • Poor accessibility for individuals with disabilities, leading to exclusion of certain user groups.

      What buyers like

      • Journy.io allows businesses to instantly identify which users and accounts are most likely to convert, expand, or churn, enabling go-to-market teams to prioritize high-impact actions with minimal delay.
      • The platform integrates with major SaaS tools such as HubSpot, Salesforce, Intercom, Stripe, Segment, and Slack—requiring no SQL or coding knowledge, which makes adoption frictionless for non-technical teams.
      • With features like playbook automation, PQL/PQA scoring, and behavioral triggers, journy.io supports full lifecycle engagement—from onboarding and sales to customer success and retention—under a single interface.

      Common complaints

      • Teams unfamiliar with product-led growth methodologies may face a steep learning curve in setting up effective segments, signals, and scoring systems within journy.io.
      • As a cloud-native platform built around real-time signals and integrations, journy.io may not be suitable for companies relying heavily on offline or legacy data infrastructures.
      • While the platform avoids code, advanced configurations of signals or deeply tailored playbooks may still need consultation or support from journy.io’s technical team.

      Pros and Cons

      • Free plan available for small businesses, offering essential CRM functionality and a good starting point for startups.

      • Comprehensive integration with tools like Google Suite and seamless APIs, improving productivity and tracking.

      • Intuitive and user-friendly interface for contact and task management, even for individuals with limited technical knowledge.

      • Expensive pricing structure with hidden costs for essential add-ons, making it a tough choice for small businesses.

      • Lack of flexibility in contracts, with annual commitments and limited trial periods causing dissatisfaction.

      • journy.io allows businesses to instantly identify which users and accounts are most likely to convert, expand, or churn, enabling go-to-market teams to prioritize high-impact actions with minimal delay.

      • The platform integrates with major SaaS tools such as HubSpot, Salesforce, Intercom, Stripe, Segment, and Slack—requiring no SQL or coding knowledge, which makes adoption frictionless for non-technical teams.

      • With features like playbook automation, PQL/PQA scoring, and behavioral triggers, journy.io supports full lifecycle engagement—from onboarding and sales to customer success and retention—under a single interface.

      • Teams unfamiliar with product-led growth methodologies may face a steep learning curve in setting up effective segments, signals, and scoring systems within journy.io.

      • As a cloud-native platform built around real-time signals and integrations, journy.io may not be suitable for companies relying heavily on offline or legacy data infrastructures.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Integrations

      Integration with other apps

      No Integration information available.

      List of Customers

      Customers

      Classpass

      Classpass

      Avison Young

      Avison Young

      Crunch Fitness

      Crunch Fitness

      MTRIX

      MTRIX

      emlen.

      emlen.

      Filiatly

      Filiatly

      Media and Screenshots

      Screenshots

      HubSpot CRM

      13 Screenshots

      Contacts

      4 Screenshots

      Videos

      video-0

      2 Videos

      video-0

      1 Videos

      Top Alternatives to HubSpot CRM and journy.io in 2026

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, HubSpot CRM or journy.io?
      HubSpot CRM edges out the other on user ratings (4.2 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do HubSpot CRM and journy.io offer a free trial?
      HubSpot CRM offers a free trial. journy.io does not.
      What is the starting price of HubSpot CRM vs journy.io?
      HubSpot CRM starts at $45 /Month. journy.io starts at Contact for pricing.
      What are the top alternatives to HubSpot CRM?
      Top alternatives to HubSpot CRM include Bigin by Zoho CRM, Hubspot Marketing Hub, ClickUp, Zoho CRM, Freshsales.
      What are the top alternatives to journy.io?
      Top alternatives to journy.io include CustomerLabs CDP, Segment, Captain Metrics, Zylotech, Zeotap.

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