HubSpot CRM vs Freshdesk Customer Success - Which CRM Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	HubSpot CRM (3140) Get Quote Get Quote	Freshdesk Customer Success Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	HubSpot CRM is our all-in-one sales, marketing, and customer communication software. Built from the ground up with a modern design inspired by our top-rated marketing and sales tools, ... Read More	Introducing Freshdesk Customer Success – the ultimate solution for businesses looking to win and retain customers. This powerful customer success management software is designed ... Read More
Entry Level Pricing	Starts from $1,780 , Billed Monthly	Starts from $79 , Billed Yearly
Free Trial Availability	Get Free Trial	No free trial
Spotsaas Score	9.1/10	Not Available
User Ratings	4.2 (10374)
	Get Quote	Get Quote

Software Demo

Demo

How do HubSpot CRM and Freshdesk Customer Success Compare on Features?

Total Features	38 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

What Do HubSpot CRM and Freshdesk Customer Success Cost?

Pricing Option
Starting From	$1,780 , Billed Monthly	$79 , Billed Yearly
Pricing Plans	Free Tools Get Started Free Marketing tools Free Sales tools Free Service tools Show more + Starter Get Started Marketing Hub Starter Includes 1,000 marketing contacts Sales Hub Starter Includes 2 paid users Show more + Professional Get Started Includes features of Starter plan, plus Marketing Hub Professional Includes 2,000 marketing contacts Show more + Browse all pricing plans	Estate Get Started 10,000 Accounts 100,000 Emails / month 3 Maintained integrations Show more + Forest Get Started 200,000 Accounts 250,000 Emails / month 8 Maintained integrations Show more +
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Small Business Large Enterprises Medium Business Individuals Freelancers	Small Business Large Enterprises Medium Business Individuals Freelancers
Platforms Supported	Mobile - Android Mobile - iOS Browser Based (Cloud) Installed - Windows Browser Based (Cloud)	Mobile - Android Mobile - iOS Browser Based (Cloud) Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

HubSpot CRM User Reviews & Rating Comparison

User Ratings	4.2 (based on 10374 reviews)	No reviews available for the product
Rating Distribution	Excellent 2104 Very Good 679 Good 84 Poor 40 Terible 233	No reviews available for the product
Expert's Review generated by AI	HubSpot offers a feature-rich platform that caters extensively to businesses looking to streamline their marketing, sales, and customer management processes. Its intuitive user interface, ...Read more	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of HubSpot CRM Free plan available for small businesses, offering essential CRM functionality and a good starting point for startups. Comprehensive integration with tools like Google Suite and seamless APIs, improving productivity and tracking. Intuitive and user-friendly interface for contact and task management, even for individuals with limited technical knowledge. Excellent customer service for troubleshooting, providing quick responses and assistance for most queries. Expensive pricing structure with hidden costs for essential add-ons, making it a tough choice for small businesses. Lack of flexibility in contracts, with annual commitments and limited trial periods causing dissatisfaction.	Pros and Cons of Freshdesk Customer Success
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews

List of Customers

Customers	Classpass Avison Young Crunch Fitness	Appcues 7Geese Total Synergy

Media and Screenshots

Screenshots	13 Screenshots	6 Screenshots
Videos	2 Videos	1 Videos

Top Alternatives to HubSpot CRM and Freshdesk Customer Success in 2025

Alternatives	Salesforce Sales Cloud 4.4 monday sales CRM by monday.com Thryv 4.2	Parlor ChurnZero 4.6 ClientSuccess 4.5

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

HubSpot CRM offers Free Trial, but Freshdesk Customer Success does not.

HubSpot CRM is designed for Individuals, Freelancers, Large Enterprises, Medium Business and Small Business.

Freshdesk Customer Success is designed for Large Enterprises, Medium Business and Small Business.

Pricing for HubSpot CRM Starts at $1,780 when Billed Monthly whereas for Freshdesk Customer Success Starts at $79/User/Month when Billed Yearly.

Some top alternatives to HubSpot CRM includes Salesforce Sales Cloud, monday sales CRM by monday.com, Thryv, Zoho CRM, Hubspot Marketing Hub, ClickUp, Freshsales, Salesforce, CompanyHub CRM, Onpipeline, Nutshell, Keap, SalesCRM, FreeCRM and Pipeline CRM.

Some top alternatives to Freshdesk Customer Success includes Parlor, ChurnZero, ClientSuccess, ProsperStack, Custify, Salesmachine, Churn360 and Freshdesk Customer Success (Formely Freshsuccess).

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

HubSpot CRM vs Freshdesk Customer Success - Which CRM Software Platform Is Better in July 2025?

HubSpot CRM

Freshdesk Customer Success

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do HubSpot CRM and Freshdesk Customer Success Compare on Features?

Total Features

Unique Features

What Do HubSpot CRM and Freshdesk Customer Success Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

HubSpot CRM User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of HubSpot CRM

Pros and Cons of Freshdesk Customer Success

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to HubSpot CRM and Freshdesk Customer Success in 2025

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure