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Compare Herbie.ai vs VoiceOps

Herbie.ai - Conversation Intelligence Software
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VoiceOps - Conversation Intelligence Software
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Overview

Description

Herbie.AI brings the next level of customer experience with its advanced and matured conversational Artificial Intelligence (AI). This smart assistant offers real-time assistance through ... Read More

VoiceOps is a revolutionary call centre coaching and enablement software designed to bolster Return On Investment (ROI). By harnessing the power of data and transforming it into tangible ... Read More

Free Trial Availability
  • No free trial
  • No free trial
User Ratings

4.8

(27)
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Software Demo

Demo

Features

Total Features

20 Features

19 Features

Unique Features
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      Pricing

      Pricing Option
          Pricing Plans
          • Not Available
          • Not Available

          Other Details

          Organization Types supported
          • Medium Business
          • Large Enterprises
          • Small Business
          • Freelancers
          • Individuals
          • Medium Business
          • Large Enterprises
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Not Available
          • Not Available
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          User Reviews

          User Ratings

          No reviews available for the product

          Rating Distribution

          No reviews available for the product

          Excellent

          13

          Very Good

          2

          Good

          0

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          Herbie.AI sets a high benchmark for AI-driven customer engagement. From multilingual voice and text support to seamless CRM integration, it creates a responsive, intelligent, and inclusive ...Read more

          VoiceOps is a powerful solution that transforms call center coaching with precision and clarity. As a user, I found its ability to convert voice data into actionable insights truly empowering. ...Read more

          Pros and Cons
          • Herbie.AI excels in delivering customer support in multiple languages, making it an ideal solution for global businesses aiming to provide localized experiences.

          • With its always-on presence, Herbie.AI ensures customers can receive assistance at any time, significantly improving support responsiveness and satisfaction.

          • The dual-mode communication—via both voice and text—caters to diverse user preferences and accessibility needs, enhancing the overall user experience.

          • Seamless integration with popular CRM and support platforms enables contextual, personalized interactions that drive customer engagement and loyalty.

          • While robust, heavy reliance on AI without easy escalation to human agents could lead to issues in handling complex or emotional queries.

          • Deep integration with CRM systems might require additional configuration and technical support during the initial setup.

          • VoiceOps turns raw call data into actionable insights, enabling data-backed coaching for better decision-making and performance optimization.

          • By focusing on habits and execution, it empowers reps to make consistent behavioral improvements that align with business goals.

          • The software supports frequent, scalable coaching sessions, allowing teams to continuously refine skills without straining resources.

          • With its targeted performance improvement capabilities, VoiceOps directly contributes to better ROI across customer support functions.

          • VoiceOps focuses primarily on voice interaction data, potentially missing out on valuable insights from chat and messaging platforms.

          • Compared to other enterprise tools, the range of third-party integrations may be more constrained, especially for non-telephony systems.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers

          No Customers information available.

          Square

          Square

          Airstrike

          Airstrike

          FundingCircle

          FundingCircle

          Media and Screenshots

          Screenshots
          Herbie.ai

          5 Screenshots

          VoiceOps screenshot

          4 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          1 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Neither Herbie.ai nor VoiceOps offers a free trial.

          Herbie.ai is designed for Large Enterprises, Medium Business and Small Business.

          VoiceOps is designed for Large Enterprises, Medium Business and Small Business.

          Pricing details for both Herbie.ai and VoiceOps are unavailable at this time. Contact the respective providers for more information.

          Some top alternatives to Herbie.ai includes GenieTalk.ai, NordPass, Conversational AI Bot, SAP Conversational AI, AI Chat Bestie and Avoma.

          Some top alternatives to VoiceOps includes NordPass, VoiceIQ, Rezo.AI, i2x, Refract, Kindly Conversion Optimization, Observe.AI, Cognigy Insights, Convin and Avoma.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].