Help Sumo vs Freshdesk vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Help Sumo (2) Get Quote Get Quote	Freshdesk (722) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Help Sumo is a help desk software for small businesses and service providers. It seamlessly integrates ticketing, workflow, knowledge base, customer self-service portal into a single ... Read More	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More
Entry Level Pricing	Starts from $19	Starts from $15 , Billed Yearly
Free Trial Availability	Free Trial available	Get Free Trial
Spotsaas Score	7.8/10	9.5/10
User Ratings	3 (1)	4 (5374)
	Get Quote	Get Quote

Software Demo

Demo	Help Sumo has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

How do Help Sumo, Freshdesk, Zendesk Support and Zoho Desk Compare on Features?

Total Features	8 Features	16 Features
Unique Features
	Get Quote	Get Quote

What Do Help Sumo, Freshdesk, Zendesk Support and Zoho Desk Cost?

Pricing Option
Starting From	$19	$15 , Billed Yearly
Pricing Plans	Not Available	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

Help Sumo vs Freshdesk vs Zendesk Support User Reviews & Rating Comparison

User Ratings	3 (based on 1 reviews)	4 (based on 5374 reviews)
Rating Distribution	Excellent 1 Very Good 0 Good 1 Poor 0 Terible 0	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56
Expert's Review generated by AI	No Expert ai Review available for the product	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of Help Sumo	Pros and Cons of Freshdesk
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	No Customers information available.	Pearson Bridgestone Kern High School District

Media and Screenshots

Screenshots	No screenshots available.	6 Screenshots
Videos	No videos available.	3 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Help Sumo and Freshdesk offer a Free Trial.

Help Sumo is designed for Large Enterprises, Medium Business and Small Business.

Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for Help Sumo Starts at $19/User/Month whereas for Freshdesk Starts at $15/User/Month when Billed Yearly.

Some top alternatives to Help Sumo includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, ProProfs Help Desk, Support Hub, HelpDesk, SysAid, Jitbit Helpdesk, Desky, ReadyDesk, HelpdeskEddy, LabiDesk, AzureDesk and Help Desk Premier.

Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Help Sumo vs Freshdesk vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

Help Sumo

Freshdesk

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Help Sumo, Freshdesk, Zendesk Support and Zoho Desk Compare on Features?

Total Features

Unique Features

What Do Help Sumo, Freshdesk, Zendesk Support and Zoho Desk Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Help Sumo vs Freshdesk vs Zendesk Support User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Help Sumo

Pros and Cons of Freshdesk

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure