Help Scout vs Salesforce Service Cloud vs Freshdesk vs Zendesk Support - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Help Scout (325) Get Quote Get Quote	Salesforce Service Cloud (780) Get Quote Get Quote	Freshdesk (722) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Help Scout is a modern help desk system for growing businesses. It helps support teams grow from a few people to 10s of thousands of users, retain customers, and delight them with ... Read More	Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service ... Read More	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More
Entry Level Pricing	Starts from $20 , Billed Yearly	Starts from $25 , yearly	Starts from $15 , Billed Yearly
Free Trial Availability	Free Trial available	Get Free Trial	Get Free Trial
Spotsaas Score	9.7/10	9.6/10	9.5/10
User Ratings	4.4 (741)	4.6 (1867)	4 (5374)
	Get Quote	Get Quote	Get Quote

Software Demo

Demo

How do Help Scout, Salesforce Service Cloud, Freshdesk and Zendesk Support Compare on Features?

Total Features	15 Features	17 Features	16 Features
Unique Features
	Get Quote	Get Quote	Get Quote

What Do Help Scout, Salesforce Service Cloud, Freshdesk and Zendesk Support Cost?

Pricing Option
Starting From	$20 , Billed Yearly	$25 , yearly	$15 , Billed Yearly
Pricing Plans	Standard Get Started 2 Mailboxes (Additional Mailboxes are $10 each per month) 1 Docs site (Additional Docs sites are $20 each per month) Add up to 25 users (Add up to 25 users on Standard at $20/month each, billed Yearly) Show more + Plus Get Started Includes features of Standard plan, plus 5 Mailboxes (Additional Mailboxes are $10 each per month) 2 Docs sites (Additional Docs sites are $20 each per month) Show more + Pro Get Started Includes features of Plus plan, plus 25 Mailboxes (Additional Mailboxes are $10 each per month) 10 Docs sites (Additional Docs sites are $20 each per month) Show more +	Starter Suite $25 /user/month Get Started Dynamic Email Marketing and Analytics Out-of-the-box Sales Processes Seamless Customer Service Show more + Pro Suite $100 /user/month Get Started Everything in Starter plus Enhanced; Real-Time Chat Greater Customization and Automation Sales Quoting and Forecasting Show more + Enterprise $165 /user/month Get Started AI for Customer Service Self-Service Help Center Workflow Automation Browse all pricing plans	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get Quote	Get Quote	Get Quote

Help Scout vs Salesforce Service Cloud vs Freshdesk User Reviews & Rating Comparison

User Ratings	4.4 (based on 741 reviews)	4.6 (based on 1867 reviews)	4 (based on 5374 reviews)
Rating Distribution	Excellent 237 Very Good 67 Good 11 Poor 5 Terible 5	Excellent 774 Very Good 6 Good 0 Poor 0 Terible 0	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56
Expert's Review generated by AI	No Expert ai Review available for the product	No Expert ai Review available for the product	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of Help Scout	No pros or cons available for the product	Pros and Cons of Freshdesk
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	YETI Trello Mixmax	Ticketmaster IBM NBC	Pearson Bridgestone Kern High School District

Media and Screenshots

Screenshots	7 Screenshots	4 Screenshots	6 Screenshots
Videos	3 Videos	1 Videos	3 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Help Scout and Salesforce Service Cloud offer a Free Trial.

Help Scout is designed for Large Enterprises, Medium Business and Small Business.

Salesforce Service Cloud is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Help Scout Starts at $20/User/Month when Billed Yearly whereas for Salesforce Service Cloud Starts at $25/user/month when yearly.

Some top alternatives to Help Scout includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, eStreamDesk, CRMdesk, ReadyDesk, Trakdesk, LabiDesk and HESK.

Some top alternatives to Salesforce Service Cloud includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, HubSpot Service Hub, Help Scout, UseDesk, LabiDesk, AzureDesk, HESK and BoldDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Help Scout vs Salesforce Service Cloud vs Freshdesk vs Zendesk Support - Which Tool Fits Your Business?

Help Scout

Salesforce Service Cloud

Freshdesk

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Help Scout, Salesforce Service Cloud, Freshdesk and Zendesk Support Compare on Features?

Total Features

Unique Features

What Do Help Scout, Salesforce Service Cloud, Freshdesk and Zendesk Support Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Help Scout vs Salesforce Service Cloud vs Freshdesk User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Help Scout

Pros and Cons of Freshdesk

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure