Gusto vs Justworks vs EPAY HCM vs Paychex Flex - Which Tool Fits Your Business?

Pros and Cons of Gusto

• Simplifies payroll processing and tax compliance, making it user-friendly even for non-experts.

• Offers robust integrations with platforms like QuickBooks Online and other accounting systems.

• Excellent customer support that is responsive, timely, and efficient in resolving issues.

• Comprehensive features for businesses, including onboarding, benefits management, retirement plans, and compliance support.

• Occasional reports of errors in support communication or inconsistencies in handling complex account issues.

• Some users find the transition from alternative payroll providers to Gusto challenging without adequate guidance.

Pros and Cons of Justworks

Pros and Cons of EPAY HCM

• Exceptional customer support, available 24/7, ensuring quick and effective troubleshooting.

• User-friendly interface with simple navigation, both on the mobile app and website.

• Efficient time tracking features allowing easy access, editing, and management of employee attendance and payroll.

• Customizable features to meet various client-specific requirements, often praised for low-cost customizations.

• Occasional complexity with certain features, like adding mass PTO with different hour allocations for part-time vs. full-time employees, creating additional work.

• Fingerprint mismatches causing errors in payroll, especially with certain employees, despite re-registering fingerprints.