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Freshservice vs Vivantio vs InvGate Service Desk - Which Tool Fits Your Business?

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Vivantio - Service Desk Software
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TL;DR - Quick Comparison Summary

Description

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and ... Read More

Invgate Service Desk is a powerful, yet easy to use Service Desk Software that provides an end-to-end solution for supporting customers and processes. With its flexible Service Desk module, ... Read More

Entry Level Pricing

  • Starts from $19 , Billed Yearly
  • Starts from $42
  • Not Available

Free Trial Availability

  • Free Trial available
  • Free Trial available

User Ratings

4.6

(13)
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Software Demo

Demo

What Do Freshservice, Vivantio and InvGate Service Desk Cost?

Pricing Option

        Starting From

        • $19 , Billed Yearly
        • $42
        • Not Available

        Pricing Plans

        • Starter

          • Incident Management

          • Knowledge Base

          • Self Service Portal

          Show more +

        • Growth

          • Includes features of Starter plan, plus

          • Service Catalog

          • Asset Management

          Show more +

        • Pro

          • Includes features of Growth plan, plus

          • Problem Management

          • Change Management

          Show more +

        • Browse all pricing plans
        • Not Available
        • Not Available

        Pricing Page

        freshservice pricingvivantio pricinginvgate-service-desk pricing

        Other Details

        Organization Types supported

        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
        • Available
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        Freshservice vs Vivantio User Reviews & Rating Comparison

        User Ratings

        Rating Distribution

        Excellent

        781

        Very Good

        144

        Good

        13

        Poor

        3

        Terible

        5

        Excellent

        168

        Very Good

        94

        Good

        18

        Poor

        0

        Terible

        2

        Excellent

        25

        Very Good

        18

        Good

        0

        Poor

        0

        Terible

        0

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        vroom

        vroom

        Cordant

        Cordant

        Addison Lee

        Addison Lee

        YODEL

        YODEL

        West Ham United

        West Ham United

        Southern Housing Group

        Southern Housing Group

        Toyota

        Toyota

        Mc Donalds

        Mc Donalds

        PWC

        PWC

        Media and Screenshots

        Screenshots

        Ticket counts

        7 Screenshots

        Self Service

        5 Screenshots

        Incident screenshot

        6 Screenshots

        Videos

        video-0

        4 Videos

        video-0

        4 Videos

        video-0

        3 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Freshservice and Vivantio offer a Free Trial.

        Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        Vivantio is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for Freshservice Starts at $19/User/Month when Billed Yearly whereas for Vivantio Starts at $42/User/Month.

        Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

        Some top alternatives to Vivantio includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, Teamwork Desk, HelpDesk, TOPdesk, Sitehelpdesk and Scopedesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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