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Freshservice vs SolarWinds Service Desk vs Ivanti Service Manager - Which Tool Fits Your Business?

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TL;DR - Quick Comparison Summary

Description

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More

Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More

Entry Level Pricing

  • Starts from $19 , Billed Yearly
  • Starts from $19
  • Not Available

Free Trial Availability

  • Free Trial available
  • Free Trial available

User Ratings

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Software Demo

Demo

What Do Freshservice, SolarWinds Service Desk and Ivanti Service Manager Cost?

Pricing Option

        Starting From

        • $19 , Billed Yearly
        • $19
        • Not Available

        Pricing Plans

        • Starter

          • Incident Management

          • Knowledge Base

          • Self Service Portal

          Show more +

        • Growth

          • Includes features of Starter plan, plus

          • Service Catalog

          • Asset Management

          Show more +

        • Pro

          • Includes features of Growth plan, plus

          • Problem Management

          • Change Management

          Show more +

        • Browse all pricing plans
        • Not Available
        • Not Available

        Pricing Page

        freshservice pricingsolarwinds-service-desk pricing

        Pricing information not available

        Other Details

        Organization Types supported

        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
        • Available
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        Freshservice vs SolarWinds Service Desk User Reviews & Rating Comparison

        User Ratings

        Rating Distribution

        Excellent

        781

        Very Good

        144

        Good

        13

        Poor

        3

        Terible

        5

        Excellent

        97

        Very Good

        61

        Good

        6

        Poor

        1

        Terible

        1

        Excellent

        65

        Very Good

        75

        Good

        22

        Poor

        4

        Terible

        5

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        vroom

        vroom

        Cordant

        Cordant

        Addison Lee

        Addison Lee

        No Customers information available.

        Total Wine and More

        Total Wine and More

        SinClair Community College

        SinClair Community College

        AdventistHealth

        AdventistHealth

        Media and Screenshots

        Screenshots

        Ticket counts

        7 Screenshots

        All Networked Devices

        6 Screenshots

        Ivanti Service Manager screenshot

        2 Screenshots

        Videos

        video-0

        4 Videos

        video-0

        1 Videos

        video-0

        2 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Freshservice and SolarWinds Service Desk offer a Free Trial.

        Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        SolarWinds Service Desk is designed for Large Enterprises, Medium Business and Small Business.

        The starting price for both Freshservice and SolarWinds Service Desk begins at $19/User/Month when Billed Yearly.

        Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

        Some top alternatives to SolarWinds Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, HelpDesk, SysAid, Sitehelpdesk, HESK and TechExcel ServiceWise.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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