Freshservice vs Rootly Comparison
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
Rootly
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Rootly, the ultimate Quick Incident Manager, streamlines the process of handling PagerDuty alerts for rapid response to incidents. It seamlessly integrates with tools like Slack, automatically involving all relevant team…
Freshservice leads on user satisfaction with a 4.4-star rating across 1,491 reviews.
Freshservice vs Rootly — at a glance
| Feature | Freshservice | Rootly |
|---|---|---|
| Rating | 4.4 / 5 | — |
| Reviews | 1,491 | — |
| Starting price | $19 /User/Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Incident Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR, ISO 27001 | SOC 2, GDPR |
| Data residency | Global | US |
Key differences between Freshservice and Rootly
- Pricing: Freshservice starts at $19 /User/Month. Rootly pricing is not publicly listed.
- Free trial: Freshservice offers a free trial; Rootly does not.
- Target audience: Freshservice is built for Freelancers / Consultants and Large Enterprises, while Rootly targets Large Enterprises and Medium Business.
- Deployment: Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Rootly supports SaaS/Web/Cloud.
Freshservice vs Rootly — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
Best for Slack-integrated, automated incident response with customizable workflows.
- You need seamless PagerDuty and Slack integration for incident alerts.
- Your team requires automated, rapid involvement of relevant responders.
- You want flexible, customizable incident management workflows within Slack.
- Your organization does not use Slack or PagerDuty tools.
- You prefer simple alerting without complex workflow configurations.
Freshservice: Best for quick, multi-channel IT service desk setup without complex infrastructure. Rootly: Best for Slack-integrated, automated incident response with customizable workflows.
Description | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice | Rootly, the ultimate Quick Incident Manager, streamlines the process of handling PagerDuty alerts for rapid response to incidents. It seamlessly integrates with tools like Slack, ... Read More about Rootly |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | Not Available | 8.3/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |  Rootly has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Freshservice and Rootly Compare on Features?
Total Features | 0 Features | 8 Features |
|---|---|---|
Unique Features | No features | No unique features |
Get Quote | Get Quote |
Compare Freshservice and Rootly on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | — |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Freshservice User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
| Buyer sentiment Insufficient user reviews available to determine overall sentiment. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  vroom  Cordant  Addison Lee | No Customers information available. |
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Media and Screenshots
Screenshots |  7 Screenshots | No screenshots available. |
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Videos |  4 Videos | No videos available. |
Top Alternatives to Freshservice and Rootly in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshservice or Rootly?
- Freshservice edges out the other on user ratings (4.4 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshservice and Rootly offer a free trial?
- Freshservice offers a free trial. Rootly does not.
- What is the starting price of Freshservice vs Rootly?
- Freshservice starts at $19 /User/Month. Rootly starts at Contact for pricing.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk.
- What are the top alternatives to Rootly?
- Top alternatives to Rootly include Freshservice, PagerDuty, Amixr, AlertOps, Spike.sh.