Freshservice vs OnPage Comparison
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
OnPage
Starting at $13.99 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
OnPage's intuitive incident management software helps organizations quickly organize and track their incidents. It allows a great deal of flexibility in reporting, but requires no training to use. Organizations of all si…
OnPage leads on user satisfaction with a 4.5-star rating across 308 reviews.
Freshservice vs OnPage — at a glance
| Feature | Freshservice | OnPage |
|---|---|---|
| Rating | 4.4 / 5 | 4.5 / 5 |
| Reviews | 1,491 | 308 |
| Starting price | $19 /User/Month | $13.99 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Incident Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR |
| Data residency | Global | US |
Key differences between Freshservice and OnPage
- Pricing: Freshservice starts at $19 /User/Month, while OnPage starts at $13.99 /User/Month.
- Target audience: Freshservice is built for Freelancers / Consultants and Large Enterprises, while OnPage targets Large Enterprises and Medium Business.
- User satisfaction: OnPage scores higher with a 4.5-star average.
- Deployment: Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; OnPage supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Freshservice vs OnPage — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
Best for reliable, easy-to-use incident alerts with minimal training needed.
- You need a simple, streamlined incident management tool for small to medium teams.
- Your team requires dependable, timely notifications integrated with user devices.
- You value responsive 24/7 customer support to quickly resolve issues.
- Your organization demands extensive customization of notification sounds and alert responses.
- You require highly granular alert routing and complex response workflows.
Freshservice: Best for quick, multi-channel IT service desk setup without complex infrastructure. OnPage: Best for reliable, easy-to-use incident alerts with minimal training needed.
Description | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice | OnPage's intuitive incident management software helps organizations quickly organize and track their incidents. It allows a great deal of flexibility in reporting, but requires no training ... Read More about OnPage |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | Not Available | 8.9/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Freshservice and OnPage Compare on Features?
Total Features | 0 Features | 15 Features |
|---|---|---|
Unique Features | No features | No unique features |
Get Quote | Get Quote |
Compare Freshservice and OnPage on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Freshservice User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
| Buyer sentiment Users generally praise OnPage for its reliability, ease of use, and effective urgent notifications, though some report issues with alert customization and occasional glitches. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  vroom  Cordant  Addison Lee | No Customers information available. |
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Media and Screenshots
Screenshots |  7 Screenshots |  3 Screenshots |
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Videos |  4 Videos |  2 Videos |
Top Alternatives to Freshservice and OnPage in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshservice or OnPage?
- OnPage edges out the other on user ratings (4.5 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshservice and OnPage offer a free trial?
- Yes, both Freshservice and OnPage offer a free trial.
- What is the starting price of Freshservice vs OnPage?
- Freshservice starts at $19 /User/Month. OnPage starts at $13.99 /User/Month.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk.
- What are the top alternatives to OnPage?
- Top alternatives to OnPage include Freshservice, VictorOps, Amixr, AlertOps, Spike.sh.