Freshservice vs Jira Service Desk vs ServicePRO - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshservice (946) Get Quote Get Quote	Jira Service Desk (269) Get Quote Get Quote	ServicePRO (11) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More	Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and ... Read More	ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process ... Read More
Entry Level Pricing	Starts from $19 , Billed Yearly	Starts from $10	Starts from $22
Free Trial Availability	Free Trial available	Get Free Trial	Get Free Trial
User Ratings	4.4 (1491)	4.1 (1068)	3.9 (27)
	Get Quote	Get Quote	Get Quote

Software Demo

Demo

What Do Freshservice, Jira Service Desk and ServicePRO Cost?

Pricing Option
Starting From	$19 , Billed Yearly	$10	$22
Pricing Plans	Starter Get Started Incident Management Knowledge Base Self Service Portal Show more + Growth Get Started Includes features of Starter plan, plus Service Catalog Asset Management Show more + Pro Get Started Includes features of Growth plan, plus Problem Management Change Management Show more + Browse all pricing plans	Not Available	Not Available
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Not Available
	Get Quote	Get Quote	Get Quote

Freshservice vs Jira Service Desk User Reviews & Rating Comparison

User Ratings	4.4 (based on 1491 reviews)	4.1 (based on 1068 reviews)	3.9 (based on 27 reviews)
Rating Distribution	Excellent 781 Very Good 144 Good 13 Poor 3 Terible 5	Excellent 133 Very Good 109 Good 21 Poor 5 Terible 1	Excellent 2 Very Good 5 Good 2 Poor 1 Terible 1
Expert's Review generated by AI	No Expert ai Review available for the product	No Expert ai Review available for the product	ServicePRO presents a comprehensive solution for scheduling and dispatching customer support personnel, streamlining the process of managing service requests efficiently. Users appreciate the ...Read more
Pros and Cons	Pros and Cons of Freshservice	Pros and Cons of Jira Service Desk	Pros and Cons of ServicePRO Easy to use interface, making it accessible for both new users and administrators. Allows for customization to specific ticket types and tasks, with satisfactory reports. Centralizes all information in one place, enhancing workflow efficiency and communication. Supports cloud platform, facilitating scalability and flexibility in operations. Initial implementation and setup can be confusing and challenging for users, leading to inefficiencies initially. Performance issues encountered when adding features, impacting overall system functionality.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	vroom Cordant Addison Lee	Domino's Airbnb Square	Veale Wasbrough Vizards The Withlacoochee River Electric Cooper The Pennine Acute Hospitals NHS

Media and Screenshots

Screenshots	7 Screenshots	5 Screenshots	1 Screenshots
Videos	4 Videos	1 Videos	3 Videos

Alternatives

Alternatives	Jira 4.4 SolarWinds Service Desk 4.4 Jira Service Desk 4.1	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Freshservice and Jira Service Desk offer a Free Trial.

Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Jira Service Desk is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Freshservice Starts at $19/User/Month when Billed Yearly whereas for Jira Service Desk Starts at $10One-Time Payment.

Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

Some top alternatives to Jira Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Mint Service Desk, Symantec ServiceDesk, Freshdesk, HelpDesk, ReadyDesk, Milldesk, HESK, Scopedesk and GLPI.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Freshservice vs Jira Service Desk vs ServicePRO - Which Tool Fits Your Business?

Freshservice

Jira Service Desk

ServicePRO

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

User Ratings

Software Demo

Demo

What Do Freshservice, Jira Service Desk and ServicePRO Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Freshservice vs Jira Service Desk User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Freshservice

Pros and Cons of Jira Service Desk

Pros and Cons of ServicePRO

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure