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Freshservice vs atSpoke vs Jira Service Desk - Which Tool Fits Your Business?

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atSpoke - Service Desk Software
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TL;DR - Quick Comparison Summary

Description

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

The atSpoke Service Desk Software is the leading platform for Learning Organizations. atSpoke gives organizations a way to build a culture of service, dramatically improve customer ... Read More

Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and ... Read More

Entry Level Pricing

  • Starts from $19 , Billed Yearly
  • Starts from $5
  • Starts from $10

Free Trial Availability

  • Free Trial available
  • No free trial

User Ratings

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Software Demo

Demo

What Do Freshservice, atSpoke and Jira Service Desk Cost?

Pricing Option

        Starting From

        • $19 , Billed Yearly
        • $5
        • $10

        Pricing Plans

        • Starter

          • Incident Management

          • Knowledge Base

          • Self Service Portal

          Show more +

        • Growth

          • Includes features of Starter plan, plus

          • Service Catalog

          • Asset Management

          Show more +

        • Pro

          • Includes features of Growth plan, plus

          • Problem Management

          • Change Management

          Show more +

        • Browse all pricing plans
        • Not Available
        • Not Available

        Pricing Page

        freshservice pricingatspoke pricingjira-service-desk pricing

        Other Details

        Organization Types supported

        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
        • Available
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        Freshservice vs atSpoke User Reviews & Rating Comparison

        User Ratings

        Rating Distribution

        Excellent

        781

        Very Good

        144

        Good

        13

        Poor

        3

        Terible

        5

        Excellent

        40

        Very Good

        20

        Good

        2

        Poor

        0

        Terible

        0

        Excellent

        133

        Very Good

        109

        Good

        21

        Poor

        5

        Terible

        1

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        vroom

        vroom

        Cordant

        Cordant

        Addison Lee

        Addison Lee

        Fortune

        Fortune

        Drift

        Drift

        Glossier

        Glossier

        Domino's

        Domino's

        Airbnb

        Airbnb

        Square

        Square

        Media and Screenshots

        Screenshots

        Ticket counts

        7 Screenshots

        No screenshots available.

        Jira Service Desk screenshot

        5 Screenshots

        Videos

        video-0

        4 Videos

        video-0

        1 Videos

        video-0

        1 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Freshservice offers Free Trial, but atSpoke does not.

        Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        atSpoke is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for Freshservice Starts at $19/User/Month when Billed Yearly whereas for atSpoke Starts at $5/User/Month.

        Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

        Some top alternatives to atSpoke includes Okta, SailPoint IdentityNow, PeoplePlatform, Oracle Identity Management, One Identity, OneLogin, Teamstack, Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Halo Service Desk and Auth0.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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