Freshdesk vs Zoho Desk vs SupportBee vs Zendesk Support - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshdesk (722) Get Quote Get Quote	Zoho Desk (4147) Visit website Visit Website *sponsored	SupportBee (3) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More	Zoho Desk is a robust help desk software that offers a free plan with essential features, making it a cost-effective solution for businesses of all sizes. It allows organizations to manage ... Read More	SupportBee is a help desk software as a service (SaaS) designed to quickly and easily create and manage an online help desk, support website, knowledge base, or community forum. It includes ... Read More
Entry Level Pricing	Starts from $15 , Billed Yearly	Starts from $7 , yearly	Starts from $13 , Billed Yearly
Free Trial Availability	Get Free Trial	Get Free Trial	Free Trial available
Spotsaas Score	9.5/10	9.7/10	9.2/10
User Ratings	4 (5374)	4.4 (3462)	4.2 (31)
	Get Quote	Visit website	Get Quote

Software Demo

Demo

How do Freshdesk, Zoho Desk, SupportBee and Zendesk Support Compare on Features?

Total Features	16 Features	27 Features	16 Features
Unique Features
	Get Quote	Visit website	Get Quote

What Do Freshdesk, Zoho Desk, SupportBee and Zendesk Support Cost?

Pricing Option
Starting From	$15 , Billed Yearly	$7 , yearly	$13 , Billed Yearly
Pricing Plans	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans	Express $9 /user/month Get Started Small business essentials: Email Social media Show more + Standard $20 /user/month Get Started Everything in Express + Live chat (Business Messaging) Instant messaging Show more + Professional $35 /user/month Get Started Everything in Standard + Telephony Blueprints Show more + Browse all pricing plans	Startup Get Started Unlimited Email Inboxes/Tickets Customer Management Snippets Show more + Enterprise Get Started Includes features of Startup plan, plus Teams: 3 Knowledge Base Software: 3 Sites Show more +
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get Quote	Visit Website	Get Quote

Freshdesk vs Zoho Desk vs SupportBee User Reviews & Rating Comparison

User Ratings	4 (based on 5374 reviews)	4.4 (based on 3462 reviews)	4.2 (based on 31 reviews)
Rating Distribution	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56	Excellent 2628 Very Good 1272 Good 213 Poor 15 Terible 19	Excellent 1 Very Good 2 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	No Expert ai Review available for the product	Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ...Read more	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of Freshdesk	Pros and Cons of Zoho Desk Easily integrates with Zoho applications and third-party tools, enhancing workflow automation. Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations. Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard. Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses. Although mobile support is available, certain functionalities may be more limited compared to the desktop version. Configuring advanced features and integrations may require time and technical knowledge.	Pros and Cons of SupportBee
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	Pearson Bridgestone Kern High School District	NHS Rogers ESSILOR	SupportBee_customers_0 SupportBee_customers_1 SupportBee_customers_2

Media and Screenshots

Screenshots	6 Screenshots	4 Screenshots	5 Screenshots
Videos	3 Videos	4 Videos	2 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Zendesk Support 4.3 Tidio Helpdesk ManageEngine ServiceDesk Plus 4.2	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Freshdesk and Zoho Desk offer a Free Trial.

Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Freshdesk Starts at $15/User/Month when Billed Yearly whereas for Zoho Desk Starts at $7/user/month when yearly.

Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Freshdesk vs Zoho Desk vs SupportBee vs Zendesk Support - Which Tool Fits Your Business?

Freshdesk

Zoho Desk

SupportBee

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Freshdesk, Zoho Desk, SupportBee and Zendesk Support Compare on Features?

Total Features

Unique Features

What Do Freshdesk, Zoho Desk, SupportBee and Zendesk Support Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Freshdesk vs Zoho Desk vs SupportBee User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Freshdesk

Pros and Cons of Zoho Desk

Pros and Cons of SupportBee

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure