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9.2

Spot Score

SupportBee - Help Desk Software

SupportBee In-depth Pricing Details

Effortlessly manage your customer support needs.

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Main Features

  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)

Pricing

  • Starts from $13/User/Month when Billed Yearly

  • Free Trial available

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SupportBee Pricing

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Free Trial

  • Yes, It's available

SupportBee Pricing

  • Starts from $13/User/Month when Billed Yearly

Pricing Model

  • Free trial

  • Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

Startup

  • Unlimited Email Inboxes/Tickets

  • Customer Management

  • Snippets

  • Filters

  • Customer Satisfaction Ratings

  • Two Factor Authentication

  • API Access

  • In Depth Reports

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Enterprise

  • Includes features of Startup plan, plus

  • Teams: 3

  • Knowledge Base Software: 3 Sites

  • Enterprise Integrations

  • Business Hours

  • Customer Portal Software

  • Portal Access for Customer Groups

Screenshots of the SupportBee Pricing Page

Disclaimer: Pricing information for SupportBee is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

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Why users might consider alternative to SupportBee?

  • SupportBee primarily focuses on email-based support, lacking built-in live chat or social media integration. This limitation can hinder businesses aiming to provide real-time assistance across various communication channels.

  • Users have noted that SupportBee's reporting capabilities are basic, lacking advanced analytics and customizable dashboards. This can be a drawback for businesses requiring in-depth insights into their support operations.

  • Some users find SupportBee's user interface less intuitive, with reports of confusing navigation and formatting issues, especially when copying and pasting content.

  • SupportBee offers limited customization features, which may not meet the needs of businesses requiring tailored workflows, ticket views, or branding options.

  • Users have reported slower performance when handling a large number of tickets, particularly in browsers like Safari and Firefox, which may affect efficiency during peak times.

  • SupportBee does not offer native phone support capabilities, which can be a limitation for businesses that require integrated voice support alongside email.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, SupportBee software offers Free Trial.

SupportBee offers Free Trial, Subscription.

The starting price of SupportBee is $13/User/Month when Billed Yearly

SupportBee Support

Customer Service

Online

Location

United States

This software is researched and edited by

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].